Customer Testimonials

For several years I have relied on Scott Moritz and the service department at Heartland Toyota for maintenance of my LandCruiser.

Scott has provided exceptional professional, prompt, thorough and personal service at a very reasonable cost. He has always given consideration to the distance and logistics of my appointments and the service has consistently been on time and below his cost estimates.

Scott and Heartland have provided the best automotive service that we have ever experienced.

Jerry went far beyond expected to give us the vehicle we wanted.
We were originally not approved for the vehicle we wanted do to our financial history but Jerry worked hard to get us a vehicle comparable to what we wanted. Jerry worked with financing to get our car. This was the best experience we had in buying our car. If Jerry says he will do something for you or get you the vehicle you want... He will! He will work hard until he does. In the future I will buy another car from him and recommend anyone to him. We are the 3rd in our family to get a car with the help of Jerry.

Thanks so much!

This was my 2nd service experience with Heartland Toyota since moving to Kitsap from NJ.
Scott was thorough, professional and personable in taking care of my 4wd Highlander's periodic service. He pointed out something I had suspected: the tires are close to needing replacement; he also identified something for immediate attention -- replacing the wiper blades.
He helped me determine what would be the most appropriate replacement tire -- based on independent evaluations, and I will take care of that at Heartland Toyota before my next trip.

Shawn Magill is the best customer service care representative that we have ever worked with while purchasing vehicles..

I don't view Shawn as your "typical car salesman" I view Shawn as a caring customer services representative who is not only loyal to Toyota but also to his customers. Shawn's product knowledge is very thorough and this is very beneficial to the consumers.

I purchased a Toyota Highlander Hybrid and my husband purchased a Camry Hybrid XLE. We love both these vehicles and are very happy with them. We purchased these vehicles with confidence due to Shawn's honesty and integretiy! Shawn was very prompt in responding to my texts. We had to spend little time at the Dealership. Shawn will have my business and recommendations in the future.

The committment from Shawn has been exceptional. This is the 4th Toyota vehicle we have purchased through Shaun and I am sure it won't be the last!


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Mike Santander is the Real Deal!

My wife and I had never bought a new car prior to this and Mike made it very enjoyable. He was very knowledgeable, friendly and helpful and personal service does not stop after you walk out of the dealership.

Mike is available any time after the sale. Mike and Heartland Toyota are the World's Best as far we are concerned. We are very glad we bought our new Prius here! I would suggest anyone looking for a vehicle to stop by and see them, you will not be disappointed!

This was my first experience with Heartland Toyota and I will be back!

From the moment I was greeted by Rick Wessel I was beyond taken care of. He was very personable, knowledgable, and went above and beyond to help me and get the best price for me. I was never pressured and he worked very hard to meet my needs fiscally and in a timely manner.

He was good about keeping me posted as to the status of my vehicle. Rick went above and beyond what I would have expected his job description to entail to help me as I had my 17 month old daughter with me.

When I return in the future for service I will request to work with Rick.

We just purchased a new Camry SE from Heartland Toyota and James Alameda was our salesman. It could not have gone better. We were happy with the value we received on our 2009 SE and on the purchase of the new car. James was more than helpful. He told us all we needed to know on the new car and if any more questions needed to be answered call him and we will be helped.

This is our second new car that we have purchased at Heartland and with James as our salesman it will not be our last.

Thanks for making our buying a new car fun.

People I dealt with were very friendly and no pressure. They left the next move up to me and did not hound me with phone calls. They were very knowledgeable about the product and did everything they could to help me make a decision.

I came away with the car I wanted and was a happy customer.

I have enjoyed the service that Ricky Saly has provided me. Every time I call he makes sure that he will be there to take care of my car.
He is the BEST!

We recently had reason to take our Avalon to Heartland Toyota for a service and checkup. We were helped by Terry Burkhalter.

We knew we had to wait from 2-3 hours for the work to be done. He kept us up to date on what was going on and told us of what other work needed to be done at that time as well as in the near future.

He seemed to be very straight-forward with us and very respectful and we didn't feel he was out to sell us on any unnecessary repairs which we most appreciated.

I would recommend him to anyone needing service there.

We have dealt with Heartland over the years on another car and have always felt they were very professional and considerate.

My Review of Heartland Toyota Scion:
Really enjoyed working with Rick. Very knowledgeable and informative without being pushy.
Responded to emails and phone calls quickly and with answers to our questions.
It was a very comfortable process and we have a beautiful new car!

My Review of Heartland Toyota Scion:

We took 2 of our 3 cars, all 3 purchased from Heartland, in for service on a busy Saturday. One great thing about Heartland Toyota is that you are greeted by friendly, smiling people, who go out of their way to make you feel welcome and that you and your business is important to them.

Terry Bulkhalter was great about reentering some of our personal data, so it read the way we wanted. He then took in the info on the service needs and asked if we wanted the free car wash and vacuum...always a great thing to have done in this area.

Our service was done sooner than expected and Terry proceeded to tell us about an issue with our snow tires on our Camry and what to do next time they are put on to correct the problem. This was greatly appreciated!

Our second vehicle was a used Honda Ridgeline, oil changed, tires rotated, burned out bulb replaced, washed and vacuumed all within the hour time. I needed to have some weather stripping replaced on the driver’s door and Terry helped us get that ordered and scheduled a service appt to have it done. I have always felt like my questions and requests have been listened to and handled with respect. This is a nice bonus for a woman. :)

We have always had excellent service from the service dept. and from our favorite sales person, Mike Santander.

In a time of cut backs and unfortunately quality of service, it is great to have a dealership like Heartland and people like Terry, Mike, the Barista staff, and the parts and service departments that still believe in and practice CUSTOMER SERVICE with a smile.

Thank you Terry for your great service.

Thanks Scott Moritz!

Scott has been caring for our Prius' needs for the past 4 years and is very thorough and professional in his approach.
I enjoy the ability to contact him right away for scheduling and questions, even by email.
I am a fussy customer and Scott has more than exceeded my expectations... Keep up the Good Work Scott.

I am over the moon with my new car! Chuck, Rabar, and Jaime were all consumate professionals. Individually & collectively they exceeded my expections and previous experiences with "car salesman". I am a fan of these gentleman and I would buy from them again.

Haselwood is very well represented by them. Your buy back policy on the warrenty program is pro-customer and trust inspiring. Your building was well kept and clean. I received prompt attention in person and on the phone.

There were some challenges with my purchase and my expectations were exceeded on every occasion and level. As they say in the Navy "BZ'"s" to your business for the high quality eimployees you employ.

I will recommend them and Haselwood to every one I know, whether they want a new/used car or not!!

In 2005 I bought a New Toyota Tundra Sr5 Crew Cab from your salesman Mr. James Alameda. He made the New car buying experience fun and enjoyable with his product knowledge and expertise. I told him then if the Toyota product was ALL that he said and then some I would return. He was indeed right! I recently returned and sought out Mr. Alameda to get information on the new 09 RAV4, 09 Sienna, and the 2010 Tundra. Mr. Alameda was there for us again. He had all of the information I required and this is not a easy undertaking, as I do require a extraordinary amount of information and knowledge before I make a new vehicle purchase. Once again Mr. Alameda had what I required so I purchased a NEW Rav4, Sienna, and Tundra "Rock Warrior" from him at your dealership. As I'm sure you know Mr. Alameda is a valuable asset to your company with his expert people skills and product knowledge. He is NOT just a "car salesman". So again, I will return to Heartland Toyota for all of my car and truck needs!

Thank you again Mr.James Alameda and Heartland Toyota for a job "WELL DONE"

My name is Breanna Jackson and I recently bought a Toyota and received my first oil change at Heartland Toyota. I just wanted to compliment Mike Maier. He had excellent customer service and was so helpful when I asked questions regarding vehicle maintenance. He was quite busy with the number of people he was attending to but he not once made me feel rushed. Mike answered all of my questions and left me with a great first impression of Heartland Toyota.

I will continue routine maintenance at Heartland due to this first impression. Thank you for having such wonderful employees like Mike.

Sincerely,

I just wanted to thank you and your service department for the excellent service to my RAV 4. In fact, ever since buying my RAV 4 at your dealership I have had nothing but excellent service! In particular, and in your service department, is Christina Tobin who is one of the most professional people I have ever had the pleasure to work with! I had the opportunity to watch her with other customers and she displayed the same professionalism and caring as she did with me! Thank you again,

Sincerely,

I have had a number of positive experiences at your dealership. Today while in Bremerton, I brought my '08 Tacoma for several issues/problems. I won't chronicle each problem which would be complex but Michael Maier, Service Dept., did a stellar job of dealing with each problem. Thank you both for helping make my Toyota experience more positive. And thank you again Mike.

This is my second time buying a vehicle from a dealership and this was a great experience. The looked through their inventory of used vehicles to find me a vehicle within my budget. I looked at many vehicles. I got A LOT OF CAR for my budget and they gave me a great deal. You will NOT get ripped off. If you're looking for a new or used vehicle go to Heartland!

I just wanted to send you a quick message to again thank you for yet another fantastic experience with Heartland Toyota. This is my third car purchased with you guys and every time I have been treated with fantastic customer service. As I said during our sale I came all the way down from the Lynnwood/Everett area strictly bcause of these past experiences. I appreciate that yourself and the finance team were able to pull this deal together within the small time period I had and I will never hesitate to continue to do business both with yourself and the Heartland Toyota company. I love the SUV and appreciate everything.

Thanks,

Just a note to let you know I was very satisfied on the recent maintenance on my "vintage" MR2. It had a mysterious ailment which you were able to resolve quickly and economically. Thanks particularly to Jennifer Gettings, the maintenace tech that worked with my problem even taking time out from her day off to ensure it was completed. Thanks also to my friend James Alameda who not only finds a way to sell me a Toyota frequently but continues to provide assistance afterwards. Thanks also to all the rest of the Heartland team.

I wanted to let you know how pleased we are with our experience with your Toyota dealership and our new Toyota Sienna. You and your team went out of your way to accommodate our needs, not that of your own. We came in during our "research" period to see and test drive the Sienna in order to compare against the competition. We had no intent of purchasing that day and your team did not once ask or even mention the subject of when we planned to buy. We spent another month deliberating all of our research, ultimately settling on the Sienna.

We specified a configuration that we wanted, which you did not have. You searched the local area and there were none to be found. The thought of "settling" for something less or different was never mentioned. Instead you went out of your way, finding one on a railhead, on the other side of the country, and had that one, which met our specifications perfectly, re-routed to your dealership. Even upon receiving it several weeks later, due to my travel requirements, we were not able to take delivery of it. Your team washed it and kept it in doors, fueled up, waiting for my arrival. This took 2 additional weeks to coordinate. Never once was I rushed or pressured. You even picked me up at the airport to facilitate a surprise for my wife. And now we have the perfect car.

You and your team were patient and exceeded every expectation of ours. We in no way experienced what is commonly a drudgery, that of the "car dealership experience". Ours was a pleasant one. I would recommend your dealership to anyone without reservation.

I look forward to our continued relationship.

Best,

I recently purchased a used Toyota truck from Heartland Toyota. The sales representative was James Alameda. I was referred to Heartland and in particular to your sales representative James Alameda by a number of friends. I have to admit I was not looking forward to purchasing a used truck and going through all the negotiations. Now to the point of my letter; I was delighted with the professionalism and teamwork of all the people I met on your Heartland team. It was a pleasure to meet these fine people and I felt the whole operation was first-class. Heartland is clearly deserving of the many fine things I have heard about it. I hope you will pass on my kudos to James and the rest of your staff.
Sincerely,

We solicited email bids on the 2008 Prius, and got four pretty close to the Edmunds TMV. Heartland happens to be closest to us. I called Friday and talked to Susan Lake. I told her what we wanted and what we wanted to pay for it (lowest bid). She called me back within 15 minutes, agreed to the price and said they didn't have one but had located one and would do a dealer trade with a $500 deposit. We went in Saturday to pay the deposit. We went in armed with printouts of our quotes and a printout of exactly what we wanted. We also went ready to argue price and resist sales pressure to buy more than we wanted before it went down on paper. Matt Heinrich and Mike Santanders took care of us. They are both pleasant, relaxed gentlemen, a pleasure to talk to. We had nothing to fight about or resist. It was kind of a let down! They did not try to sell us more than we wanted. The price agreed to on the phone was set. The only stumbling block was that the car Susan found had been sold. They hunted down another one and dispatched a drive to get it while we were there. We picked it up today. It's lovely! Mike took us through the orientation to make sure we were comfortable operating it and Matt and Mike waved us goodbye as we drove off in our new car. We are very, very happy.

We Love Our Prius! Thank you so very much for the great job of helping us in the purchase of our new 2008 Prius! We have purchased many cars through the years but, believe us, this was the best because of you! You made buying our Prius fun!

Thanks!

I read about the hybrid in an article, decided that was what I wanted and went over and bought it. Everyone treated me like royalty. Mel, Shane and the finance person was a delight! They explained the features to me. I will use the service department. On the 30th I will be going in to have the vehicle undercoated and I will look at buying mats for bad weather.

I am 56 years old, and prior to April of this year I have owned only autos manufactured by GM, Ford or Chrysler. Because of my interest in the environment, I began researching alternative fuel vehicles about a year ago. In my research, I found consistent evidence that Toyota led the way in automotive green energy technology. I discussed my findings with a trusted friend, Bob Villa, who is a sales associate at Heartland Toyota in my home town of Bremerton, Washington. Bob confirmed my belief that Toyota hybrid vehicles were miles ahead of the competition. So when Bob called one day to let me know that he had an extra Prius on the lot, I asked him to let my wife test drive it. She liked it immediately, and she called to say we should buy it. The car has been everything we hoped for and more. Bob did us a favor and we appreciate his professionalism during the sales process.

The rest of the Heartland Toyota team really compliments one another. At the new owner presentation night, where we heard from the General Manager, Service Manager, Parts Manager, and from an outstanding senior Service Technician, we learned that the people at Heartland Toyota are as fine as the products they offer. I am elated to report that Toyota service after the sale exceeded my expectations in an extraordinary way. My first service appointment for a routine oil change resulted in the discovery of a maintenance issue with the passenger airbag system. Service Consultant Ed Guerrero and Service Manager Rick Villa bent over backwards to help me fully understand this problem. Ed Guerrero truly cares about people and I value him as my trusted friend and advisor when it comes to repair and maintenance of my new automobile.

This service experience cemented my buying decision and I look forward to the purchase of my next automobile from Heartland. My wife and I thank you and the entire Toyota family for being a major leader in the effort to save our planet from environmental ruin while providing us with the safest, most reliable personal transportation available today.

We just drove our new Corolla home from Heartland Toyota in Bremerton, Washington. We would like to let you know that we had a pleasant experience there. We were met in the lot by a friendly young man who listened to our wish list and answered all our concerns with a smile and comfortable attitude. We had intended to check out a number of different cars, in a number of different lots, but found ourselves with such a professional, courteous and knowledgeable salesman and accommodating facility that we made our choice right then and there. We were led through the process with such an open approach, we felt in good hands and well cared for. In fact, all the people we met there made us feel like we were the most important people that ever walked through the door and that we would find the same caring attitude on every visit and from every person, from finance to service! Thank you for our beautiful new car and rest assured that all our friends and family will hear about Heartland Toyota! When it is time for our next car, we will call you.
Sincerely,

I would like to take a moment to thank the people at Heartland for making my recent Avalon purchase a very pleasant experience. I normally dread going into an auto dealership. Feeling outgunned and outclassed, I usually walk out the door feeling I've gone several rounds with a professional boxer. In contrast, everyone at Heartland was courteous and helpful, providing me with the information I needed without resorting to any form of hard sell. I'd like to specifically thank Tom Diefendorf for taking the time to show me on his computer the ins and outs of factory ordering the specific vehicle I wanted. His efforts gave me insight into the process and helped to bring my expectations in line with a realistic delivery date.

Finally, I'd like to thank James Alameda. He's a heck of a salesman! James has a unique personality. His ability to read the customer is definitely an asset to Heartland. Never overly pushy, he's just a get the job done kind of guy. I had done a lot of research before coming to Heartland, so when I presented James with what I felt was a reasonable offer for both sides, he took about five minutes to review the numbers, came back and said "I think I can do that." It was a done deal. Never once did he try to bump me up, down, or sideways or try to move me in any other direction. His only concern was to provide me with exactly the vehicle I wanted. The car I wanted had to be factory ordered, but was well worth the wait. One of the best things I can say about James is that he made me laugh. Never before have I worked with an auto salesman who developed such a relaxed atmosphere. This served to relieve much of the stress and tension normally associated with a vehicle purchase. All in all, James did an exceptional job. Thanks again to all of you at Heartland for helping make my purchase a great experience.

Sincerely,