Ricky Saly provided excellent service!!!
Great people everywhere I went there!
Dakhil Alim came across as knowledgeable and trustworthy. General Manager, Tom Diefendorf and “Dak” were warm and personable.
I want to thank you and your awesome sales staff for the great service we received. Our sales person was James Brewer and was super to work with. He listen to us and heard our needs. He was really straight/honest with us and not at all aggressive in his selling style. His knowledge was impressive and comforting. So high five that guy for us, we told him we like him and wanted to keep him! Love the car, having a blast driving it and best of all it does get much better gas mileage than my previous car. Again thanks so much the giving us an enjoyable car buying experience.
Roger and Shirley
James Alameda worked hard to give us an excellent experience in buying a car.
We are consistently happy with our service here. Everything was great and they helped me set up all the extra features in the car before I left. They made sure I understood what I needed to about the car and what warranty stuff I paid for. Thanks!!
Hi.. it doesn't get any better. Across the board you have an amazing service staff and facility. We get spoiled every time.. Thank you!
I own 3 Toyota's that receive most, if not all of their maintenance through Heartland Toyota Service Dept. Even if I have to wait; I try to always deal with Rick Wessel, since he understands my concerns, and seems to anticipates my need for absolute reliability in the 3 vehicles. If I miss something, he brings it up. If it is unnecessary, he points it out, even if I insist on it anyway. The guy knows his Toyota's. And as a former NRA champion from the 60's; I know that he knows.
Really enjoyed working with Johnny Modispatcher. Excellent salesman!
My husband and I worked with James Alameda. He was wonderful to work with. We enjoyed every minute that we spent with him and the entire staff at Heartland Toyota-Scion. We did not feel pushed or pressured like we did at other dealerships. James not only worked with us but he also included our daughter which made her feel equally important and she was able to participate in the purchasing process so that she be prepared when she is ready to buy a vehicle herself in a few years time. James was patient in explaining the features of the vehicle and I was impressed with his offer for us to come back in a few days so we can go over any controls or setup that we may have forgotten as new cars with this much technology have a lot of features that make it hard to remember so much new information. We were very impressed and will be back when it is time to purchase our next vehicle. In the words of our daughter......"James Rocks!" Please let him know that we are thankful to have been able to work with him. He gets a score of A++.
Excellent service provided by DAN PACUT, who was replacing Brittney Benway on her day off. Dan Pacut addressed all of our questions and concerns patiently and thoroughly.
Alexandra Black was helpful and personable. They had determined that my filter for the heater/ac needed to be replaced. She came to me for my approval before giving the go-ahead for the replacement. She was courteous, helpful, and a delight to work with.
Ricky Rocks!!!!!!! He constantly exhibits a high dedication to customer service.
Aaron Smith was very helpful and always a pleasure to talk to. Service was excellent! Just doing regular maintenance.
Great service. Friendly, helpful staff. Will return for all routine service needed.
Thanks! We really love our 2012 Toyota Camry!
Shawn Magill is an outstanding salesman! He didn't sell me a Tacoma, he welcomed me to a family friendly establishment and let me choose a perfect vehicle to move my family forward! Thank you Heartland! Shawn Magill earned you a life long customer!
Mike Maier was very friendly and the service was great.
By far the best service I have had in so long ! My oil change was completed and my car was washed in less then 1 hour! I had excellent customer service and was treated with respect! I got a free coffee drink card as well and that was a wonderful treat! I would rate this visit a 10 ! I will be back as a regular customer!
Heartland Toyota Scion under the Direction of Mr. Tom Diefendorf is amazing. From the Friendly Customer Service Hello Greeting by Ashley Holmberg, to the great staff in the service Dept. Alex Black & Scott Moritz. My salesman was almost tailor fit to my choosing, John Modispacher. Even the Snack Bar is top rate. I am always very pleased and happy with all aspects of service @ this Dealership. All my vehicles have come from Haselwood right up to my latest new vehicle purchase yesterday. Thank You All For The Dependable and Professional Service which I have know and Trusted for many years. Keep up the Good Work !
Great service. I really appreciate the quality and timeliness. I'll be back.
Heartland Toyota in Bremerton has the best service I have ever had the pleasure to do business with. That's why we keep coming back! Thanks so much. Dale and Deborah Lantz
Heartland Toyota is always friendly and helpful.
Heartland Toyota is a well oiled machine, giving the customer first class benefits. Thank you.
I'm always SO impressed with the service at Heartland Toyota. Ricky Saly is the best!!!
Everything was excellent and I really enjoy my new car. It is exactly what I was looking for. Thank you very much for a pleasant transaction.
High praise for our salesman Patrick Fendley. He's absolutely outstanding. Terrific energy, friendly, patience and just an overall great guy. We presented to him what we were looking for straight up when we started and he worked with us inside that parameter. Patrick spent six hours with us. We test drove multiple vehicles, discussed our needs, considered many options including trade-ins, financing, multi cars or single car purchase. At the end with left with exactly what we were wanted. Satisfied with the price and we well taken care of. And we made a new friend indeed with Patrick. You have a great staff and we'll be back in the future when vehicle needs arise. Thank you,
Scott and Kim C.
Was treated well and kudos go to Mike Maier for his help.
Superb service! My service advisor, Rick Biehl, was courteous, efficient and professional. I enjoy having my car serviced at Heartland
As always Scott Moritz is the best!
OIL & FILTER--EXCELLENT SERVICE AS ONE HAS COME TO EXPECT FROM HEARTLAND TOYOTA
Shawn Magill was very pleasant, knowledgeable and professional. I also liked that he was able to grab a Honda Accord from a nearby lot to let us test drive for a comparison. That simplified our efforts and made the choice very clear. Everyone at the store was very friendly and helpful.
The staff was pleasant and courteous to work with.
Heartland Toyota is the greatest company. I have a 2009 Rav4 and my whole life I have owned Honda' & Volkswagen and I love them. This is my first Toyota and it is a wonderful running car..I have had 4-5 recalls on this car and I have never had a recall on a car before. But the staff at Heartland ..namely Ricky Saly makes all the difference in the world. I have 39,000 miles on my car and the engine had to be rebuilt due to flawed rings in the pistons. The parent company paid for the whole thing. I just paid for the rental car for 5 days. Toyota stands by their cars and Heartland makes all of these little hi cups run very smooth. If it wasn't for Ricky Saly & Heartland I might not buy another Toyota..but as long as they are there I will. Thank you Heartland & Ricky Saly for taking such good care of your clients.
Patrick Fendley was a wonderful sales person. He got us what we came for!! Thanks also for including James in the transaction. I would definitely recommend Patrick and Heartland to all my friends.
Great experience, will be back when I purchase my next car!
Great experience, will be back when I purchase my next car!
Buying a car can be a challenge, it seems suddenly everyone is "your friend" however I felt the team at Heartland were very friendly. I appreciate the information and patience that your team demonstrated while I decided what was the best fit for me...
We thoroughly enjoyed Brittney Benway who sold us our car. She did a very good job telling me all about the car and I plan on seeing her again to get a reminder lesson. :-) I was exhausted after spending almost 4 hours buying my car. I think I signed my name at least 25-40 times. I quit reading and only signed where I was told to. :-) Everyone at Hartland Toyota were pleasant. Thank you.
Dakhil Alim was amazing to work with! He kept things fun and exciting and was patient and kind, knowing that I had obstacles to overcome. I have never hugged a car salesman before but I felt like he really cared about getting me into the right vehicle and not just a quick sale. Chuck Scott was also very nice and upfront about the challenges I faced with financing. He wasn't a fast talker and I felt like I could trust him. Jaime Brown was a trooper and stayed late to wait for me to decide if we had a deal or not before I completed the paperwork. The whole team was just a joy to work with. Buying a new car is a HUGE deal but I felt like I was treated with dignity and respect. Good job all around! What a nice group of people!
All the people who helped us were excellent! James Alameda is the best!
I was in and out within an hour which I appreciated.. I feel confident that my car is kept in top working condition. Thanks.
We were scheduled to take off to AZ and had squeeky brakes. Rick Biehl got us in, negotiating with the windshield shop so that the newly broken windshield would also get replaced in a timely fashion. It worked so smoothly and we were so relieved. Since our car was ready earlier than promised we got the windshield replaced earlier so that we could get back to detailing to have a new coat of Crystal Fusion put on the new window. It went like clockwork and we are ready to leave tomorrow on schedule. Thanks to everyone at Heartland, including the ladies at the cafe, who even delivered our lunches to our chairs.
Alexandria Black was very friendly and prompt in taking care of our service needs.
Richard Biehl did a fine job. Thanks!
As always, the service was excellent. Staff is great to work with.
I would like to say that Scott Moritz in service was one of the most helpful service writer I've ever dealt with. I've been going to your dealership since I purchased my Prius a few years ago and Scott Moritz went out of his way to help me with a situation I was having. I've only encountered one other service writer who was as considerate as Scott and that was 8 years ago in California. I would not be surprised if he's had other positive comments made about him because he seems so very sincere in his efforts to help his customers. It's workers like that that keep me coming to your dealership. Thank you Sincerely,
Exceptional customer service and attention to my needs and convenience. Appreciate the pick up and drop off for the 4 hour service.
Thank you Scott Moritz!
Everyone we dealt with was very nice. No pressure, very helpful, and personable. I would definitely recommend this dealer for anyone interested in buying a Toyota.
Mike Maier was very responsive to our concerns and we are completely satisfied with the results.
Scott Moritz is extremely helpful and credible. The customer area of the dealership is an outstanding customer amenity.
Richard Biehl is an outstanding individual.
I would like you to know how very much I appreciate Ricky Saly, he has helped me so many time with repairs on my Rav4. People like Ricky bring me back every time even though I have to drive an hour to get there. Thanks for having great employees like Ricky!
Scott Moritz is fantastic!
The service dept. is always friendly, helpful and positive. They do great work and I feel my truck is well taken care of. They let me know when they see something that needs attention and lets me decide whether to get it taken care of. I appreciate that the appointment always begins and ends on time. I feel confident that my truck is going to last a long time because of the great service and caring attitude. Thank you for excellent service.
Very prompt service. The Service Manager was very polite and very helpful.
I bought my 2000 Echo at Heartland. In 13 years I have had wonderful service, fair and honest dealings. I tell all my friends how much I love your dealership. I plan to hang on to my Echo as long as I can, but if I ever have to buy another car it will definitely be through Heartland. Thanks a LOT for the excellent service.
I appreciate the fact that when I picked up my vehicle the gentleman that checked me out noticed I was over charged for my battery. He quickly made corrections. Saving me about an additional $15-$20!
Richard Biehl was very pleasant, very helpful and it was a pleasure working with him. Your service department has always been excellent to work with. Thank you!
Shawn Magill patiently answered all of our questions and helped us through the process. We will look for him again if we live long enough and need new wheels. Although we did not use it this time, thank you also for the snack bar.
James Alameda and Chuck Scott were great, one of my best car buying experiences ever. Thanks,
Patrick Fendley was an informed salesman that calmly allowed my husband and I the necessary time to work through the variables to make the best decision for us. We appreciated his service to us!
James Alameda was more than helpful and so very pleasant to work with, not to mention just a whole lot of fun. Christine Beckner was so efficient with the additional options available and getting all paper work done in a speedy and concise manner. Thank You.
This was an electrical problem and Scott Moritz did an excellent job getting the Toyota Highlander into the Service department and finding the problem.
As always-top service and courtesy at Heartland Toyota! Thanks, Rick!
Appreciate the wonderful customer service atmosphere at Heartland, which has kept me coming back for many years now! Appreciated the heads-up about my tires wear and the quote I was given for the new tires I will need. Always appreciate the complimentary car wash, the excellent waiting facilities. Forgot to have them check my overhead light (open door light), which was burnt out.
Its a pleasure doing business with Ricky Saly, he tells it straight up and explains all the details of the service. He takes the extra time to answer all your questions.
Fantastic treatment by Scott Moritz; he is so knowledgeable and answered all my questions, couldn't have been nicer. Great experience and car is running great. Thanks.
I was just there and the service was great; my car was in and out in one day. Rick Wessel is an excellent assistant service manager. It makes my life easier.
Excellent and courteous service, as usual.
If you have to do maintenance for your vehicle (and you do) I am glad we have it done at Heartland Toyota. The people are friendly and cordial and always make you feel like you are their most important customer. Thank you.
We are very happy with the help Alex Black provides for our car.
As always Scott Moritz took personal interest in our vehicle concerns and answered our questions while suggesting repairs and maintenance at this mileage. We have always been treated very well with repairs done in a timely manor. It's a pleasure to do business with Heartland. Thank You.
Mike Maier was very helpful on recommending future maintenance issues. Service was finished on time.
My sales person Steve Hewitt was very knowledgeable and accommodating. I would definitely recommend him to anyone who does not want to be haggled. Thank you so much for making my first new car experience a great one.
The whole process was pretty simple, I have purchased one new vehicle in the past, and it was not quite as simple. Circumstances were different at that time though... Anyway, Steve Hewitt was extremely pleasant to work with! Sincerely,
Patrick Fendley is an excellent sales rep. I highly recommend him and I hope he is available when I need another car.
I appreciate Mike Maier going the extra mile for me. My service that day was complicated, but he worked hard to understand exactly what I wanted, and delivered it for me for a lower price than what I was quoted! Additionally, the honesty of your technicians is greatly appreciated. I was prepared to get new brakes that day, but was told I had another 15-20k miles on them. Such a rare treat to find mechanics who aren't trying to force you in to spending money!
I am very impressed with the service staff at Heartland. I have never had a negative experience. Everyone there is friendly, professional, courteous, and explains thoroughly the work that needs to be done and has been done.
The pick up and drop off service are great. Both drivers I had were very nice and kind. My car needed extra repairs but you were able to do them after the oil change. I really appreciate your prompt service.
It is always a pleasure to be served by Ricky Saly. He takes great care of our cars. Sincere thanks Ricky!
Thank-you to Ricky Saly for the great service, including the ride too and from the dealership!
My husband and I live closer to Wilder Toyota in Port Angeles then to Heartland. The number one reason we have our Toyota serviced at Heartland is because of the service we receive from Ricky Saly. There are never any communication problems or errors or headaches due to customer service. Give that man a raise!
Patrick Fendley was a very helpful Salesman. He has made us feel very welcome.
I stopped into your facility without an appointment and was surprised that I could have my problems resolved while I was there.I was in and out within a reasonable time which was important to me.
I stopped into your facility without an appointment and was surprised that I could have my problems resolved while I was there.I was in and out within a reasonable time which was important to me .
Ricky Saly is a outstanding service manager. I completely trust him with my car. He is the best.
All dealings with the service dept have been for regular scheduled service, and have had excellent dealings with service dept and absolutely no problems. Talked my daughter into buying the exact same car and she has all her service done there also.
Our 2012 Corolla is under warranty and we've been getting maintenance work done at Heartland. We've been very impressed with your Service Department and receptionists there. Our car came with a built-in Bluetooth which we've really enjoyed. However, last week we upgraded our iPhones to IOS7 and then experienced problems which necessitated scrubbing the phone and then restoring it back to our settings. The Toyota's Bluetooth then began randomly (and very frequently) fail to find the signal on the phone. It worked like a charm for an afternoon then the next morning started up again and even said (randomly and frequently) that the Bluetooth feature itself wasn't available at all.
We had an appointment last Saturday afternoon and were about ready to give up and leave when someone mentioned Aaron might be able to help. He dropped what he was doing, came outside to our car, and figured out exactly what the issue was. We'd already dealt with Verizon, and then were sent to Apple, so we were reluctant to begin the cycle again since in fact the Bluetooth did work after the restoration.
I lost my job soon after buying this car and have been adjusting to self-employment with a substantial decrease in earnings (although it's nice not commuting to Seattle anymore!). The time spent trying to restore this iPhone and our Bluetooth was becoming expensive. We can't tell you how grateful we were for Aaron's assistance and for his enthusiasm and efficiency. He even explained to us in slow motion how to resolve this should it recur. Thanks for having a rock star like Aaron Smith available to your customers! Please give him a copy of this email for his records if you would.
Scott Moritz is very pleasant to work with. Very professional and explains things well.
Wonderful service department. Helpful, professional employees. Nice waiting area. Appreciate the car washing service too. I will recommend Heartland Toyota!
I want to say that Aaron's communication with what was going on with my truck was GREAT!!! As a customer, that most important thing to me is communication and when that is done, everything else falls into place. You guys at Heartland Toyota have that down and that is why I bring my GMC truck to you for service. Keep up the great work Aaron and Heartland Toyota!!!
It is actually a pleasure to purchase a car at Heartland Toyota. The staff is friendly, relaxed, and happy to help in any way they can. Brittney Benway was patient, available to answer my questions and did not rush me into making a car purchasing decision. I will certainly share my experience and recommend Brittney to anyone considering buying a new vehicle.
I came in for an oil change and tire rotation, but came out with the 30,000 mile check up and a new battery. Though this was not what I had planned, it seemed good to do because next month we are taking a road trip of about 3,400 miles to a location where temps get into the 30's, possibly the 20's. Guess I have to be thankful for the service, which would need to be done soon anyway.
Thank you for having free Wi-Fi and a great snack bar!
James Alameda is AWESOME! He is like family and we will surely come back to him.
Brittney Benway, Joe Mattucci and Jamie Brown were all most professional, courteous and fun and made the whole new leasing experience very successful and pleasant.
Really enjoyed working with Ricky. He took care of all of my needs. Great job Ricky. Thanks.
It was a Tuesday. I saw it. It as in the next best thing... Yet, who knew a car dealership is busy on a Tuesday at noon. As scheduled, I arrived to get my oil change and the usual car wash. Notice, it was packed. I let Scott know that I was in a hurry to get back to work due to taking my lunch to come here and that I would like my car washed. While the oil was being changed I grabbed the usual drink and a veggie wrap (tasty, very tasty, considering it's odd place for a cafe)... Then I paced. I thought of my husband and how he has been wanting a new truck and so I paced all the way up the hill. There I saw it. It made my heart skip a beat. The 2013 Limited Barcelona Red Toyota Tacoma... Like a creeper, I took pictures and emailed them over to my long time squeeze. Taking my own time and space I looked the car over. Heartland is at times intuitive like that and knows I am one of those grouchy customers that is best left alone. On my way back to the service bay, Jerry, the salesperson that sold me the Prius said hi and we held a small, rushed chat. Jerry is quite amazing for a salesperson and he was busy and that was okay. Mind you, I was in a hurry. I started pacing in the service bay. Out of the corner of my eye I saw my car being washed. That too caught my attention. Something looked familiar. What it was, was that Scott, in a tie, white collar clothes, and black shiny shoes was the one scrubbing my car to a clean shine. Not the bay boys, not the other employees that had other things to do, Scott himself. Wow. I was so impressed that I even talked about it to anyone I knew who was within hearing distance. Mainly my family. Then I went back to work and a little after that my main squeeze texted that he was all for looking at the truck... With the fantastic impression we wound up taking the truck home along with a mooched 'Prius" pullover. Last but not least, this was the first time that a Mr. Suit took the time to peel themselves away from their electronic throne and I was so impressed that we walked away with a Toyota, Tacoma that included all the bells, whistles, warranties, plus some! Thank you!
Shawn Magill was great, knowledgeable and very helpful.
Great experience buying a vehicle from Heartland Toyota. Dan Pacut was fantastic as well as the rest of the staff. Thanks.
When my car is happy, so am I. Great staff providing great service. A special thanks to Alexandra Black.
Cannot go wrong with Scott Moritz. He's the man!
Richard apparently is new to this position, but was very professional and personable and worked hard to make sure everything was correct and to keep us informed at all stages. Thank you.
Rich Biehl was very courteous, quick and efficient. He even greeted us curbside as we arrived!
It was a very pleasant process of looking and buying at Heartland. Staff in sales, service, purchase/finance is always excellent to deal with. Coffee Shop staff is great too.
Ricky Saly and his team ALWAYS take great care of me and my Scion xB. Great job to everyone at Heartland Toyota!!!
The staff were all amazing. Jiles O’Neal walked us through the entire process, and Joe Mattucci even called me the day after our first visit to let us know the incentives had changed. Those new incentives sealed the deal, and a few days later (when we got a sitter for the kids), we made an appointment and met with Jiles. He and Joe had all the paperwork lined up and ready for us. The process was completely transparent, and signing process was straightforward and there were no surprises. We walked away very happy with a brand new lease.
Loved the experience and Michael Maier who helped me is one of my favorites...He really explains everything and tries to be as fast as possible. This is our 2nd car from you and I hope you come up with a better hybrid that goes longer 200 miles and we will purchase a new one..
Your service folks are great and I really enjoy the coffee and waiting area. Thank You Heartland Toyota for making driving a pleasure.
I like your professional and friendly service!
I appreciate the timely service on the car in that I had another appointment that day, thanks again.
No specific time was actually promised. You guys were slammed.. Mike Maier is the best !! He's always friendly, smiling and explains things !! I always wait in line to have him assist me if he's working when I arrive. I'm a Happy Heartland Customer.
Great job by all. Service advisor was especially helpful. Thank you!
I was impressed with the agent who helped me. She was punctual, friendly, informative and extremely helpful and responsive. Nice experience.
Everyone was very professional, knowledgeable and extremely nice. Overall a 10 in all areas.
James and Doc were GREAT to deal with and I would recommend all my friends and family to purchase from them and your company in the future. It was really a fast and easy stress free day. Regards,
Brittney Benway, the sales associate who assisted me, ensured the purchase of my new 2013 Toyota Camry was one of the most positive and memorable experiences of my life. Brittney was very friendly and knowledgeable in regards to the vehicles I inquired. When I laid my eyes upon what would become my new car, Brittney did not hesitate to offer me the opportunity to have a test drive. When she returned, she shared many of the car's features with me in great detail and told me she drives the same make and model. I never felt rushed into making any decisions and she put me at ease. She made the experience my own and not about any sales goal. Brittney was an exceptional sales associate from start to finish. Dan Pacut assisted with the closing/purchase of my new vehicle. Dan is the number one reason I decided to return to Heartland Toyota. When I began my new car search almost two months ago, Heartland was the first dealership I visited. His excellent sales approach an professionalism won me over in additional to the wonderful fleet of automobiles. I knew I wanted to give Dan and Heartland Toyota my business in the very near future. I am proud to say I purchased my 2013 Toyota Camry from Heartland Toyota and will recommend the dealership to all of my friends in this region. I failed to mention how much I love my new 2013 Toyota Camry. The joy it brings me is indescribable. Thank you!
Outstanding service and assistance to "make it happen." Thank you!
You provide great service and your employees are friendly and helpful. I live in Poulsbo so it's a bit inconvenient for me to drive to Bremerton. However, I plan on taking advantage of this offer.
Love the service we get at Heartland Toyota when dealing with Scott Moritz. He is so nice and explains things so well. He isn't pushy at all and is very accommodating. I hope he is our Service Adviser as long as we own our Toyota Avalon. He knows what he is talking about and is such a good representative of the dealership. We wouldn't want to deal with anyone else.
Very pleased. I sensed only honesty with the care of my car. That's hard to find these days.
Mike Maier is such a wealth of knowledge! He always gives me tips to incorporate into my driving pleasure and car maintenance. I feel such a peace when I leave Heartland, as I know beyond a doubt that Mike has my safety at heart. Thank you Mike!!! You make my experience a joy. Heartland has fabulous customer service manners, and my appointments are always on time and result in better results than I had in mind when originally scheduled. Thank you Heartland for providing a place for me to confidently have my car serviced! (A true rarity these days of poor work-ethics and lack of pride in workmanship.)
Rick Biehl and Financer Chrissy Beckner were more than helpful and awesome!
Everyone I met there was friendly and helpful. Excellent customer service :)
Jamie is wicked awesome and super helpful. Definitely going to recommend Heartland!
Our experience was great... everyone was helpful, informative and DID NOT PRESSURE US IN ANY WAY... then after we decided to lease our new Highlander, your staff was helpful, professional, and explained everything to us. Our salesman was outstanding!!! They made sure our car was all set up (we are not computer savvy at all) for us and ready to go... they spent as much time as was necessary to get everything working and explained how to do those things.. Again our experience was OUTSTANDING AND NO PRESSURE!!! We are so excited to have our beautiful new Limited Highlander.... Thank you!
I recommend it daily. That is one reason I drive nothing but Toyota's. James Alameda, Mike Santander and Jim Vamvas are the best. Thanks so much.
Sales person Steve Hewitt and General Manager Tom Diefendorf were great to work with and very professional. Our experience purchasing a Toyota was great and I would recommend this dealership to anyone.
Joe and Carol A.
Always a pleasure to bring my Prius to Heartland Toyota. I really appreciate Mike and his friendly style of service.
All of your service reps have always been very professional and helpful. However, I must admit that Michael Maier is outstanding and one of the major reasons I will continue to have my Prius serviced at Heartland. He is definitely a 5-Star Service Rep!
Always friendly and prompt service with any questions explained. Very happy to have my car serviced here.
VENZA was in for routine oil change/tire rotation. Everything was up to the high standard of Bremerton Heartland Toyota. Great service from associate Richard Wessel. Thank you.
James Brewer was very helpful and a pleasure to work with. Thanks.
James Alameda and Brittany Benway were great. They made the trade in and lease process very easy.
We bought a Tacoma pick-up primarily because of the excellent service we have received on our 2005 Sienna.
As always Ricky Sally and the Heartland Toyota service team exceeded my expectations. Because of them I wouldn't take my vehicle anywhere else. They are also the reason when its time for a new Toyota I'll be buying from Heartland.
As usual, Heartland Toyota never ceases to amaze me. They are great.
Ricky Saly is the "perfect" person for his position. He was sincere, attentive and knowledgeable. His great personality is an asset for your dealership and helps earn repeat business.
Thank you so much for treating me and my daughters so well. I really appreciated your non pressured sales approach. Thanks again.
Scott always takes excellent care of me when I arrive for service. He is clear to point out any necessary services needed. He is most professional and personable. He also reminds me that if I have any questions he can always be reached via phone. I appreciate being able to work with Scott!
Mr. Moritz was fast and thorough at both ends of the transaction. He remembered my name when I walked in the door to pick up my car and had me on the way home in three minutes. Great work!
Mike Maier is very friendly and knowledgeable. Thank you for all the helpful tips and excellent customer service!!
Michael was AWESOME! He took the time to go over my maintenance check, discuss some things the technician found that needed attention, and even showed me the bad air filter once it was removed to explain why it needed attention. He's very thorough and professional. I will always bring my truck back to Heartland for maintenance because of service like this!!!
As always you provide excellent service for my Toyota. I really like dealing with Mike. He is always so helpful and pleasant. Keep up the good work.
Mike Maier was great to work with and I will specifically ask for his assistance with my future service needs.
Scott was awesome as always :)
We had another emergency with my son's truck and Ricky Saly and the Toyota Service Center were able to fit us in the same day. They did a great job and the truck runs great. Thanks again Ricky and Toyota!
Greg Noah is the best car salesman I have had the pleasure of working with.
Dak is a great asset to your company.
You have the best service department. Scott Moritz is the best service manager and I always refer all my friends to your shop.
Thank you for the hassle-free buying experience.
Brent Baird is a truly exceptional Service Advisor. He consistently goes above and beyond in order to serve his customers; Brent does this without complaint. I personally think he is in need of a promotion... or an extra couple days of paid vacation!
Rick Biehl is a great salesman. There was no pressure with this sale. We told Rick what we wanted for the warranty and extended care and when we met with Jamie to sign the papers it was very "quick and painless". There was zero pressure. Thanks Rick!
We love everyone at Heartland! Great employees!
Alex Black is Awesome! Every issue I have ever had that resulted in a successful correction has been through her. She is very welcoming, attentive to the issue and a consummate professional in ensuring customer satisfaction. Her communication and follow through is A+ as well. Respectfully.
Great service! Would send everyone I know. Would not go anywhere else.
Awesome. John was respectful and the guys cleaned the car great!!
As always, great service and an easy, pleasant, and professional experience.
One reason for the good ratings is that I feel I had the best, most honest, salesperson in Greg Noah that a buyer could ask for. Car buying has always been next to going to the dentist for me, but Greg brought out the best of it. He is professional, great with follow up, and at the same time had time for humor, thus making it more fun. I admire Greg for his honesty, and no B.S. attitude, and I feel Toyota is very lucky to have him onboard!
After visiting several dealerships, this dealership had the most friendly, not pushy, but courteous service people of any visited. James was very patient, I enjoyed visiting with him and feel he treated me great. Nice, knowledgeable salespeople are a pleasure to work with. Thanks to all.
Great experience and great new car!
Ricky is great to work with, and has a great attitude. Worked with me to my satisfaction on my repair. Thanks, Ricky!
Once again, Scott Moritz ensured that my vehicle was serviced with a touch of personalization and attention to detail. I fully appreciate the manner in which he always puts the customer and their service concerns at the forefront. Thank you Scott for another job well done.
My sales guy was very good and he did not pressure me. A lot of times, it's a bug turn off when the sales folks are pushy. He was not at all. I gravitated towards him and he was very pleasant to work with. All the contacts I made were very nice. I was there for several hours, but it was ok and my sales man bought me lunch too. I love my new Rav4 Limited!
I was very impressed with the service and knowledge of the staff. I felt I was buying a car and a relationship. Thank you!
Rick Biehl was fantastic to work with.
Everyone was very courteous. We enjoy our time there and love looking at the new cars.
Our experience with Heartland Toyota was a very positive one. The front desk was friendly and we were set up to meet with Greg Noah. Greg spent a lot of time with us, showing me the Camry we requested to see and also the Prius. I have a very long commute and he understood all our needs. Greg even called us the next day to follow up and ask if we had any questions. We were very impressed with how friendly and helpful everyone was. Greg showed us around when we bring our Camry in for a check up. Our experience with Jamie was also great very friendly and informative. We thank you for staying late long after business hours to see us thru with all the necessary paperwork. Greg did a wonderful job showing us all about our new Camry. Our experience was stellar. Thank you
Les Jarisch and Donna Witt
James is a horrible salesman which is the reason why I have only been working with him for 12 years and 10 cars.
Thank you James Alameda for your excellent service....
Dakhil was GREAT, super good day. I walked away with exactly what I wanted. I LOVE MY SCION XD!
Alex Black and Mike Maier are by far the best customer service reps. I have ever worked with they know me by first name and they always have my truck and my wife's car done on time.
Alexandra Black displayed her usual personable and professional knowledgeable while helping me with a maintenance appointment. She thoroughly explained several additional worn part replacement requirements and made sure my Rav4 was washed after it was restored to tip-top shape. She is the primary reason I continue to have maintenance performed at Heartland Toyota!
I would like to thank everyone at Heartland Toyota for another great experience with my car. I would also like to thank James Alameda for selling me this great car 9 years ago! My Camry has provided me with 9 years of dependability and peace of mind! Thank you all very much! I will be back for more!
Always a pleasure to have superb service by very knowledgeable & pleasant staff.
the service as usual was the best possible and will keep coming back.
ALWAYS a pleasure to deal with Heartland Toyota. I know I can trust them for excellent service and that if they say I need something done, they will go out of their way to get it done as quickly and economically as possible.
Scott Moritz was a pure professional and earned my return business! Thank you Toyota!
James Alameda was extremely helpful and it's always a pleasure to do business with your dealership.
Chuck Scott (General Sales Manager) and Steve Hewitt were the best....very professional, courteous, and the "make you want to come back" type guys.
As always, my visit to Heartland Toyota was excellent. The service is wonderful, the staff are just the best. I can't say enough about Scott Moritz. He is an asset to Heartland Toyota. I walk in the front door, and he remembers my name, my car, the car history before looking at info in computer. He is very good at his job and it's always a pleasure to do business with him. I have been going to Heartland since 1998. Thank you.
As always excellent service, polite and courteous service personnel (Thanks Alex Black)!
Mike was very thorough and kept me informed throughout the wait for the 90K servicing. A potential problem with the water pump was identified and I requested that the pump be replaced as long as the vehicle was opened up already (and I will be taking the car on extended trip in 2 weeks). The dealership also was willing to find some discounts to keep the bill reasonable.
Great service. Alex communicated everything exceptionally well. We will be back for great service. 2nd time in area and sorely missed you while we were gone.
Patrick Fendley did a very nice job working with me. He gets all "10s".
Steve made this purchase experience one of the best I've ever had. Thank you!
The service people are always informative and helpful. We had some special needs when we came this time and they were very accommodating. Good service and respect mean a lot to us--I think the service area is a 10 in our book!
Your people and your service are second to none.
As always the service provided was outstanding and it is a pleasure to deal with Richard Wessel and his pleasant customer service attitude. Thanks.
My family and I have purchased 10 cars/trucks from your dealership and Mr. James Alameda. We have always been treated with great respect and professionalism. I loved the way they listen to the customer and they take great care to do the best that they can to satisfy the them. Thank you for the time and effort that you take with your customers.
Mr. and Mrs. James Regan
We have been loyal customers to Heartland Toyota for a number of years and we really appreciate great and hard-working people employed there. Keep up the great job!
My hat goes off to the crew at Heartland Toyota of Bremerton for their professionalism kindness and honesty. From the time we got out of our old Camry to time we drove away in our new Camry my wife and I were treated with the upmost respect, kindness and professionalism we have ever seen. As we were driving away my wife said ''WOW'' that was better than I thought it would be, with a big smile on her face.:-) I must say it was a good feeling knowing that someone cared about our needs instead of their own...we will happily refer them and Heartland Toyota to our friends, family and coworkers. Thank you very much for the experience. Special thanks to Steve Hewitt and Chrissy Beckner for their honesty, accuracy, intuitiveness and kindness!
Ken & Kim Kuhn
Patrick Fendley’s outgoing personality was a pleasure to work with. He answered all our questions and concerns fully.
James Alameda and Chuck Scott are great.
Mike Santander and Jim Vamvas where very helpful and forthcoming, truly enjoy coming in to your facility...they make you feel welcome and are very customer oriented.
Kenneth Lernay II
Shawn Magill is an excellent salesman. He didn't pressure me and did whatever it took to make me happy with what I was doing - including helping me with parts of my vehicle migration which I'm almost positive was above and beyond the scope of his job description. That's why I requested him by name and got my second vehicle from him. Overall, the staff at Heartland Toyota is awesome.
We had a really positive car buying experience, thanks largely to the way that Shawn Magill: treated us with dignity and respect, asked the appropriate questions to determine our needs and clearly explained the features of the vehicles and the options available.
It was a pleasure to work with Ricky Saly!
This was for a 40K miles oil change and inspection and all was well, as usual. I realize, that I could get cheaper service elsewhere, but it would not provide me with the same peace of mind, as your highest quality of work. Except for flat tires, I have not had this Prius for service anywhere else in the three years, since we bought there. Thanks!
Michael was very helpful and courteous. He explained our bill and discussed some upcoming repairs that may be needed on our Corolla. We also discussed service on our 4unner, and scheduled an appointment for those repairs to that vehicle. Michael is always very honest and trustworthy. We like dealing with him at Heartland Toyota.
Dave is the best technician around. He is very professional, knowledgeable, and listens to you. I trust him with my cars.
Ricky Saly was very friendly and professional.
Ricky Saly is great to deal with. He deserves a pay raise.
Having purchased 3 vehicles in the past 7 years from Heartland Toyota I am extremely happy with the staff & management and would, and have, recommended Heartland to several of my friends. Greg Noah did an outstanding job from start to finish of the deal !! Any questions that had were quickly and politely answered. As always I look forward to any dealings with the staff at Heartland because I know they will be professionally handled. Best Regards.
John is an exceptional salesman who knows his product and cares about his customers. We miss Rabar, however, should we have friends looking for a new car, we would recommend John.
Mr. Dakhil Alim was outstanding, he answer all of my question without any hesitating. I would definitely buy another car from Heartland Toyota-Scion.
James Alameda provided excellent and thoughtful service.
James Alameda has always did everything to make sure our family got what we were looking for. It is my pleasure to always come and be around high energy people makes for a beautiful day for everyone. Then there is Chuck Scott who always goes out of his way to show you the pros and cons of getting a car or truck which Nowadays is hard to find someone to do that. Jim Vamvas (finance) a very straight forward person which I respect for being straight forward. To sum up: I will always return to Heartland Toyota to get a New or used car or truck. The people that work there are outstanding.
Our purchase of the Toyota Tundra was without question one of the easiest and most pleasant car buying experiences we have had.
All of your people were very professional especially Shawn and Chrissy. Your sales manager also helped out on Shawn's day off. Thank you for your time and wonderful service. Great Job!
It was a great experience and I have no complaints. I really enjoyed working with James Alameda and look forward to it in the future.
All of the staff I encountered at Heartland Toyota were gracious, friendly and helpful. I could not have asked for a more pleasant experience in selecting a car from this dealership. Although I do not live in the immediate vicinity of Heartland, I do plan to try their service department for maintenance and service because of the exemplary performance of the other departments at the dealership. Thanks again for your help. I love my FJ Cruiser!
James Alameda is OUTSTANDING. He's knowledgeable, personable and most importantly he cuts through the BS. This our 3rd vehicle from Heartland (we were here previously from 1997 to 2002 - we're military) and had James been available when I came in in 2002 (we ended up buying a Honda) this would have been number 4. Tell him I said he was the "next best thing to white rice."
Greg did a fantastic job dealing with us. He wasn't pushy or annoying (which is the case with most salesman) and was very accommodating. All of our questions were answered and Greg went out of his way to make sure we got the information we needed and the time with the vehicle to make our decision. I wish all the salesman I've worked with were this easy to deal with. Thanks!
Excellent work, on time and on budget. The tranny flush has made my xA seem healthier and happier. The work done on the rain flaps was perfect, and solved (to this point) a concern about weird and strange noises....I am very happy with this service.
Alex Black really took care of me again. I forgot my debit card and all i had to do was call home and get the numbers off it. And she made it work, She even got me a yogurt when she found out I had to put it back because I forgot my card. I was there almost 4 hours and the parts dept. even put up with me and my numerous questions about accessories for my tundra, even giving me detailed instructions about how to install the foot step on the bed for easy access. I will always remember this, thanks to all involved that day.
Ricky Saly is always a pleasure to work with. He is always very helpful. The others are nice and helpful too, but Ricky Saly always has a smile on his face and makes it even more a pleasure to work with him.
Appreciate the shuttle and the courteous service. I am very happy to be a repeat Heartland customer.
As always, Alex Black was very helpful and the service was great.
Ricky thanks again for another great service. Jon loves the new tires.
The shuttle service is great! I keep coming back because you guys do a great job and have great places to wait and also the shuttle service if I don't want to stay. I also appreciate the care with which my car was washed and vacuumed. They even carefully folded my dog's blanket in the back of my car so it looked tidy. Going above and beyond to make my car nice! Thanks!
TREATMENT WAS COURTEOUS AND PROFESSIONAL.
Scott is a great service agent. Always takes time to review the work and makes sure that we are satisfied. He's a plus to the Heartland Team. In addition, I always enjoy a conversation with James a great ambassador for the dealership.
Alexandra Black is an amazing service person. Cheerful and detail oriented. She gets it done. While my car was in the shop, discovered a nail was in the rear tire. Nail was removed and tire plugged for no charge.
Scott is a real asset to your company.
I had actually been told on the phone that it would take two days. One to check the car another to do the work. I was happy to have it finished in one day. And a good washing done unexpectedly. Thank you. One less stop to make.
Excellent work by Michael Maier and the maintenance service crew.
I've had my 2002 4Runner serviced on a regular basis at Heartland Toyota for the last six years or so. My compliments go to Scott Moritz and your maintenance staff. Scott recommends what is advisable and or necessary without the hard sell hype. It's a pleasure to do business with Heartland Toyota.
Very helpful , friendly service people. Appreciate we could still use a discount coupon with the oil change.
I had a regular service done on my Highlander Hybrid. It was noticed that the 12V battery needed to be changed. That was done quickly. All personnel were courteous and helpful. Thanks!
Mike Maier always takes good care of us and everyone in your facility is very professional and courteous.
Everyone at Heartland is always so helpful and friendly. Great job!
Brent is the best in the world to work with. Brent has outstanding customer service skills.
Thank you! A good experience as usual. I really appreciate the wash - it was filthy!!
Kudos! Scott Moritz did a nice job.
I'm very satisfied with the outstanding costumer service that Scott Moritz provide every time I take my car for service. He's always welcome me with a smile and very friendly. He also advise me in regards of the needs of my car. I trust him very much. he deserves a recognition for his great costumer service.
Another fine example of excellent service that I have had with Heartland Toyota. Very professional in every respect. It is always a pleasure to work with Scott Moritz as well as the rest of the Toyota team. Thank you!
I wanted to give you all a very special, "Thank You". As a full time caregiver for my disabled husband, my daily life is full of much stress and I was extremely worried about the car buying process without my husband by my side. But you all helped me through it with such kindness and thoughtfulness...especially when you offered me the keys to the Toyota Highlander and told me to take it home overnight so my husband could see it and we could drive around and see if it fit all of our needs.
You will never know what this gesture has meant to me!! I will be your #1 fan, #1 customer for life!!
Thank you so much.
We would be more than remiss if we failed to take the time to comment on our recent experience in the purchase of a new car from one of your finest sales representatives, Mr. John Modispacher.
On 20 June 2013, we purchased a new Toyota Avalon; a car that we find fulfills all our expectations and driving needs. As satisfied owners of a wonderful 2006 Toyota Corolla and, after 104,000 miles of good, dependable service with absolutely zero repair costs, we decided to give our granddaughter the car. We know she will get many more miles and years of great Toyota performance from this vehicle.
We then did much online researching and new car comparisons. We had hoped to purchase a 2013 Avalon, but felt that it was out of our allotted budget range. With no particular expectations, we visited Heartland Toyota Scion and, after spending several hours with Mr. Modispacher, he promised, and proved to us that the Avalon would fit both our budget and our needs. Needless to say, we are now the proud owners of a wonderful new Toyota Avalon.
We are pleased to report that we found Mr. Modispacher to be accommodating, congenial and the antithesis of the unsavory reputations that has stereotyped car salespersons over the years. We can testify to that fact as we have purchased 17 new and 11 used vehicles in past years. Unlike our past experiences, we found John to be very amiable and respectful of our needs and desires regarding the vehicle of our choice. There was no "little room" or endless haggling or false promises. John was forthright, knowledgeable, and reassuring in all aspects of his presentation. As a result of his sincerity, deportment and business acumen, we actually enjoyed the experience. He made it happen!
If you have a salesperson of the year, HE'S YOUR MAN!!
Edward and Sharon Edwards
Ricky Saly is an outstanding service manager who has tremendous grasp of automobiles and what makes them run! He explains everything thoroughly and never pressures customers into add-ons for their service. He has excellent customer relations.
Dan Pacut is an experienced, mature, professional, automobile salesman. He has all the basic qualities required for interaction with the public.
Roger A. Slater M.D.
Thanks to all the folks in the service department for being so warm, courteous, and professional. You make stopping by seem more like a visit with family. We LOVE our Prius(s)! Thanks for helping us keep them running smoothly.
Ron and Linda Purbaugh
I truly appreciate all the great work done by the Heartland Toyota team. I love knowing that when I pull up to the service department, Mike Maier, the (best) service technician greets me with a smile and already knows what I need done. Mike is so good about explaining needed repairs and routine maintenance. If something is not absolutely needed, he tells me so. When I leave, I have had one of the best lattes (on the house), my car in tip top shape and shiny clean. Heartland Toyota is all about providing the best customer service! Thanks!!!
Always leery of car salesmen but Rick Biehl was a good and honest salesman. Thanks.
Rick and Leslie Wing
Customer service is excellent as always.
Alex Black & the gang @ Heartland Toyota always take care of me. Service Manager, Tom Maggerise, also listened to my concerns.
Mike Maier continues to bring me excellent customer service. He knows who I am when I walk in the door, he is thorough in his explanations, and I always feel like he goes the extra mile. He's the reason I keep coming back to Heartland.
Dan Pacut and Chrissy Beckner did a great job helping me make a new car purchase on July 4th. They waited for me to drive home to get the vehicle that I was trading in. I was the last customer of the day and we did not finish until around 7:00 pm.
I had an oil change appointment July 3rd and ended up needing front brakes and a replaced caliper which is why it cost more than estimated. The day before a holiday was crazy in there and why it took so long. Rick Wessel was the service rep and did a great job showing me the bad caliper and keeping me informed of status. He was very patient with everyone and has a good attitude when working under stress when it was so busy. Many thanks to him for making it a better experience to deal with a longer wait and having to pay a lot more to fix things.
Alex Black is always a pleasure to work with when coming to get my vehicle serviced. She is one of the only service reps I feel comfortable seeing that I know I can rely on for excellent customer service and honest suggested repairs to my vehicle.
Great experience, got what we wanted in a timely manner, little negotiation and on my way. Thank you.
On time and quote was right on. Great service.
I am glad you now have competitive pricing. I do shop around to get the best price for work I need done, but only with shops/people I feel will do quality work. You now are in the range of your competitor. Your service has always been great. Recently a friend who owns a Lexus was bemoaning what is was going to cost to get a timing belt replaced. I had just had some work done with you after shopping around, so I suggested this friend check your prices, and he did. You saved him about half. Thanks!
Exceptional service as always from Ricky Saly and his team!!! Big props to Dominic the Lot Porter for an exceptional job in removing ALL of the dog hair from my vehicle! :-)
Sales Agent Dan Pacut does an outstanding job. We will remain faithful costumers of his where ever he may work.
Scott Moritz is so accommodating and helpful. I really enjoy his helpful and great personality. Great guy. Thank you for all you do.
You guys are just awesome. Always a great experience when I come to Heartland Toyota.
Sales and service personnel all appear genuinely motivated to provide a high level of customer satisfaction.
I have never enjoyed buying a vehicle. It was the best experience I have ever had buying a vehicle. Shawn is a very good sales person. He knows his product and is a great listener. I will always buy my vehicles from Heartland as long as Shawn is a sales person. Chrissy does a great job in finance.
My experience with Heartland Toyota was extremely positive. They made me feel at home and comfortable to buy the vehicle of my choice. I am highly likely to return when we decide to buy our next vehicle.
I would like to thank the team at heartland Toyota on making my purchase so pleasant. I will definitely be returning for my future car purchases.
It is always a pleasure to buy cars and get my cars serviced at Heartland Toyota. I've bought most of my cars from James Alameda and he has always given me a great deal. Its people like him that keeps me coming back to Heartland Toyota.
Was very impressed with service, courtesy; just everything! Thank you.....
Thank you for the help and going out of your way to provide me with a priority list of work needed.
You have always maintained the highest quality of service and customer satisfaction. It's always a pleasure to do business with you. Mr. Moritz took care of me during this visit and did an "outstanding" customer service. Thank you so very much.
Many thanks to Rick for his excellent customer service! He walked me through my options and advised me on the best options.
Ricky Saly had gone above and beyond on helping us out. We have taken our family Toyota vehicles to many different service departments across Washington state and always consider Heartland the best in customers service, price and performance. Keep up the good work! Sincerely,
The Nelsen Family
Always a pleasure to work with Alex Black! She is up front and a stand up person.. my trust in her is great.
My service representative continuously exceeded my expectations--great communication skills! Thoroughly discussed service activity before work began, but after learning of more important maintenance, I was contacted and we developed a better prioritized list of services. Service was completed in less time than estimated. Awesome job! Thank you!
My wife and myself have NEVER been treated with such tender loving care and ROYALTY that we received at Heartland Toyota (All past engagements with auto dealerships left a feeling of dealing with evil gangsters. They smile while skinning you alive). At Heartland Toyota, an OUTSTANDING experience happened. Steve Hewitt and fellow customer service Reps gave us the "King & Queen" superior treatment. We were completely satisfied with our auto purchase experience. We felt like we were FAMILY. This is one dealership where all Reps understand that the Customers "PAY ALL THE BILLS."
James Alamada, Mike Santander and Jim Vamvas are Awesome. We love Heartland Toyota!!
All staff members I encountered were very friendly and accommodating. I must give Dakhil special kudos for his incredible personality and patience. This guy is going to be gold mine for Heartland because of his natural charisma and sense of humor. I would buy another car from him. Regards.
Michael Maier was very professional. He should be commended for his great customer service. Thank you Heartland Toyota!
Chuck Scott, Mike Santander, James Alameda, Jerry Bouldwin, Chrissy Beckner, Jim Vamvas, the Lot Attendants and everyone else are amazing. Thanks, I adore my Camry!
Ricky Saly is one of the reasons I enjoy having service done at Heartland. Always friendly and professional.
Scott Moritz is the person I always want to deal with , very knowledgeable & pleasant.
I feel so fortunate to deal with a personality such as James Alameda. James is very trustworthy, kind and always thinking of the customers needs. I have complete trust in his judgement as I have purchased 3 cars with him and have recommended him to friends and family. It is always a good experience dealing with James and Heartland Toyota. Thank you!
Once again I used the shuttle service. Both drivers were prompt, courteous and helpful. I really am grateful for this service. I live in Hansville so having a neighbor or friend drive me can be problematic. I had the shuttle driver take me to Target, where I happily spent an hour or so. Thanks again for this service. I would also like to compliment Mike Maier. He always recognizes me even before I get inside the service area and waves and smiles at me. I don't feel like "a number", but a valued customer. He is always clear in what needs to be done to my vehicle and explains things in understandable terms, which I appreciate.
Dan Pacut and Bobby West was a pleasure dealing with them. Thank You So Much!
Jayme and Anita Severson.
Thanks for the phone communication while my vehicle was in your shop. Also, it should be noted that the car was ready before the time promised.
Dakhil Alim made us feel like we were part of the Toyota family immediately. Felt very comfortable and relied on his expertise. Couldn't ask for a better representative. Not once did we ever feel pressured on buying a vehicle which made us feel right at home. Thanks.
The Smithley Family
Steve Hewitt was a very good salesman. He was very upfront with us and tried his best to make us completely happy with the deal. We were very impressed that he spent time with us after finance to show us some features of our new 4runner. That usually does not happen - at other dealerships. Thanks Steve!
Scott Moritz was very personable and explained all of our options. MUCH APPRECIATED. We loved the RPM café and the excellent service. We will be back and are looking for a used Ford Ranger and want to pay around $5000. We hope you can keep us in mind as we will keep you in mind.
Mike Maier is a great service representative. He takes the time to explain every item on the bill and provides very thorough notes. He always has a smile and is very easy to work with.
Scott Moritz and Ricky Saly are amazing.
Thanks for making my appointment time via email. Everything worked out well.
We brought our 2005 F150 in for an oil change (maintenance plan) and to have the brakes checked. Alex was very helpful, and stayed in touch during the day to let us know what repairs were required. There were no surprises at the end of the day and we always appreciate that!
We are very pleased with the professional maintenance service provided by Heartland. It is definitely important to know that our vehicle has been serviced in a professional manner, and will perform safely on a regular basis. THANK YOU.
Ed & Susan Evans
Yes - My Sevice Rep - Rick Wessel - is terrific to deal with -- Great person. Thanks!
We recently had an "miserable experience" with the local Ford service dept. and Ford in general. It once again, reinforces why we LOVE Toyota and your service dept. Heartland is so far above the competition for friendliness, courtesy, accuracy, efficiency, etc. From being greeted as soon as we walk in, to the latte, to the courtesy car wash, to your staff going to bat for us when extended warranty work comes up.......we just REALLY appreciate Heartland. That is why we bring all of our cars to Heartland for service, even our Fords! Our specific experiences with your service advisors Ricky Saly and Brent Baird were top notch as usual.
Dahkil Alim did an outstanding job. He came across as caring for me and wanting me to get the best car possible. He was friendly and patient.
Scott Moritz is great. He is always so professional and polite and he really has the great skill of listening to the problem. It is nice to see that he has been employed with Toyota for so long and that he recognizes me when I come it. You are lucky to have him as an employee.
Alex Black took care of business as usual. She is very friendly and is excellent at her position with your firm. I always look forward to seeing her, and will continue with my business at Heartland Toyota.
Good service.....very pleasant crew! Thank you.
Mike Maier was very impressive and tended to all my needs with an explanation for each service. He is an example of professionalism that represents what you want to have in place from an employee.
Scott Moritz was very courteous and professional. Although my husband and I were both present, he directed his comments mostly to me as it is my vehicle and I am the one who brought it in for servicing. Kudos for that. Thanks for the coffee.
I have bought 4 vehicles from Shawn Magill and he is always the best!!!!! Toyota rocks!!!!! Thanks for everything you do Heartland!!!
All the staff were very polite. I didn't think I had a chance with getting a car. They worked out all kinds of stuff to help Me. I would definitely return there.
I love bringing my car to Toyota. I feel they are honest and, unfortunately, that isn't always the case when a woman takes her car in to be serviced. Scotty is always professional and polite. Thank you Heartland Toyota!
I am always treated to good friendly professional service no matter what the problem is. Will always content With Heartland. Thank you.
We enjoy coming to Heartland. It is a clean, cheerful environment with wonderful staff. I feel we'll cared for because I know my car is being well cared for.
Mr. and Mrs. Barry Stern
Even though it's a long drive from Sequim we enjoy returning to Heartland Toyota to service both of our Toyota vehicles and relax in the friendly comfortable lounge with a delicious coffee.
I absolutely LOVE my Toyota, and Heartland Toyota. There is no where else I will do business. The staff is outstanding!!! Rick Wessel got my car taken care of on a terribly busy Saturday. I walked in with a battery problem, and left my car. It was fixed, washed, and ready to go at the end of the day! I was so grateful. This is by far the best place for service. My family owns 4 Toyota's and we have been very happy with the product, but the service is what keeps us coming back. Thank you Rick, you rock!
I was very pleased with the way my car was washed and vacuumed. It looked great! Thanks to the crew that took care of that.
Scott Moritz always is very helpful when I bring my car in for service. I really appreciate him.
Everyone of your staff was very helpful, and extremely polite.
Best service of any car dealer I've ever been to. Very friendly, courteous and thorough. Loved the whole concept of the cafe to make waiting that much more pleasant.
All of your service reps have been great, but Mike Maier stands out in his professional but friendly manner. On one visit, he vacuumed our car as no one was available at that time. To me, that is above and beyond his normal duties. Thanks!
What can I Say, GREAT Crew from check in to wash rack. Only one complaint, Alex Black had a day off...... ;) Thanks Mike Maier!!
As always, Scott Moritz has managed to make my visit easy and pleasurable! He is easy to communicate with and makes sure that everything you ask of him gets done! Great job!
Just want to say, I left at your site yesterday happy and satisfied with my purchase. This morning, I have been calling and telling my friends and in-laws about it. Thanks!
It took longer to do the oil/lube job than normal but the service manager was very good in explaining what happened.
In regards to the third question; I brought my vehicle in for maintenance (an lube, oil, filter, and rotation of the tires). The Service Advisor, Brent Baird, was polite, respectful, and professional. My vehicle was ready much more quickly than promised. And the customer waiting area was clean and comfortable. Additionally, the staff at the coffee/restaurant were polite and personable. I appreciate Toyota's commitment to providing a good customer experience. Thank you!
Jerry Bouldwin was fantastic and his manager Mike Santander was extremely helpful. It was my first time purchasing a car and they explained details in a way I would understand.
As always, Rick Wessel did an excellent job in deciphering my requirements and implementing them into a concise repair package that keeps my 1995 T100 chugging through the backcountry.
Excellent friendly knowledgeable service. Thank you.
I have always enjoyed bringing my Toyota RAV4 to Heartland for service. The work is fast, on time, as promised, and complete. Alex, Scott Moritz, Brent Baird, and the rest of the service crew at Heartland always treat me fairly and courteously. I'll be back!
Excellent service from the shop and the service rep. Scott Moritz answered questions about tires and anti-skid and previous work too. Very well satisfied.
Greg Noah was wonderful to work with. We really appreciated his low pressure style and would happily buy another vehicle from him in the future.
Scott Moritz is always friendly and helpful. His professionalism makes me confident my service work is in the best hands.
This was an oil /filter change. The service is great. I would like to have all my LEXUS service here, but LEXUS wants it done at a "LEXUS" dealership. Thank You for your service. I will continue the oil changes here.
Chrissy Beckner did an excellent job.
Bobby West worked overtime to ensure we were taken care of from start to finish. I would definitely return to this dealership to purchase another vehicle when the time comes.
I'm not a big fan of Dealer maintenance departments, but this was an excellent experience. I worked well with Scott Moritz, I think he is an excellent maintenance rep and employee. Thanks, Scott Moritz!
Mike Maier was excellent. He explained the possibilities relating to the vehicle problem I presented and then moved quickly to get an evaluation. His expertise was greatly appreciated. Thank you.
The service at Heartland Toyota has always been excellent and the estimated costs and time required within reason.
I really want to thank Scott Moritz for helping me with this tire purchase and 165,000 mile service. My time is quite limited right now and Scott did the tire research necessary so that I could make a tire purchase that makes sense. Thanks so much.
Steve Hewitt and the overall experience was excellent. Hope the car is the same.
Heartland has the best service department I have ever worked with. Your customer service reps are great, and I like the comfortable waiting area and café. Washing the car after service is a nice touch.
Steve Hewitt is great! I enjoyed the whole overall experience( felt welcome, and the employees were funny, and informative). I want to thank everyone who went the extra mile for me.
Steve Hewitt has been very responsive when I have had questions for him!
Dan Pacut provided excellent service and assistance during our purchase. He made the experience pain free and enjoyable. He was able to answer all our questions and was very professional. He is a great representative for your business.
Mr. Ricky Saly was very attentive, professional and considerate! I was more than very pleased with his service.
Heartland has always taken excellent care of our vehicles. Thank you.
You folks are fantastic to deal with. I sent my son in and he was treated like gold.
Ricky Saly has always treated us extremely well. He always takes the time to ensure that we understand what service is required and why. He is very thorough.
Scott Moritz was excellent in his people skills and in explaining what was needed .... appreciated his thoroughness.
Scott Moritz has always been upfront and knowledgeable about repairs and corrections needed to be done on our vehicles. We bring all our vehicles to your facility for adjustments and repair. Scott Moritz has always seen that they were done right and checks that they are being done in a timely manner. He is a great employee at your facility.
Ronald Van Datta
I truly appreciate Alex Black. She is extremely efficient and knowledgeable and always knows exactly what is best when I come in for service!
Great job Mike Maier and Heartland Toyota!
Michael Maier was very friendly and informative, as always. I was very satisfied with the service my car received.
Awesome service, as always :)
Most excellent service from check with in with Mike Maier, to coffee shop and the mechanic finding me to explain some concerns about my truck. Thank you all... As always, there is Alex Black, WOW!!
Dan & Vinny the Hound Dog
Rick Biehl is awesome. I love his laid back no nonsense approach.
Ricky Saly was very efficient and courteous. The car was serviced very quickly. Thanks.
I have always had a positive experience when I bring my car in. I have worked with Ricky Saly in the past and have a trust with him that he will help me with the decisions I've had to make to keep my car running. When I am ready for a new car I wouldn't hesitate to come to your dealership.
That was the most satisfying car buying experience I've ever have. I would like to mention.. Susan Sanchez and Steve Hewitt for making it easier...actually it was painless, stress and pressure free. Thanks.
Bobby West, Britney Benway, and Steve Hewitt were outstanding. I had a great time at the dealership and will definitely be coming back for my next vehicle purchase.
We were very impressed with the professionalism of Bobby West and Brittney Benway. It was such an easy and pleasant interaction. The best staff ever!!
Rick Biehl did a great job getting me what I wanted at the price I was comfortable with. Great service by all personnel involved in the process.
It was a pleasant experience for both Joy and I! Greg Noah is a nice addition to your dealership. The 2013 has at least 16 things that are better than the 2012. Not often have we ever traded new for new but the 16 things that we listed justify our trading in the 2012 for the 2013. Bob (p.s. regards to everyone who worked with us!!)
This past Saturday, my daughter Emily purchased a 2011 Corolla Sport from Heartland. We were helped by James Alameda, and Chrissy Beckner. Both James and Chrissy were extremely knowledgeable, helpful and did a lot to put us at ease. This was my daughter's first car purchase, so it was a very stressful time for her. This vehicle is the sixth Toyota our family has purchased from Heartland, and James and Chrissy, as well as the Toyota reputation, are the reasons we keep coming back.
Shawn Magill is great to work with. This is my 3rd car purchase from him.
Jerry Bouldwin was great! He gave us the room to look around with out being hounded or pressured to make a sale. It is no wonder that he came highly recommended by two couples I know. I will also be recommending anyone whom might be looking for a car in the future.
Shawn Magill was great, he helped me find exactly what I was looking for. Stacie was my initial contact, she listened to what I needed and immediately referred me to Shawn. Overall the experience was great and I would definitely come back!
Mike Maier is one of the best service reps that we have had. He is a great asset to the Toyota family. We have enjoyed the skill and integrity of Heartland Toyota for a dozen years now - and plan to continue. Thank you!
You guys rock! Especially Scott Moritz... Thanks for taking care of my car. I love the new financing offered as well. :)
Jerry Bouldwin was extremely pleasant, non-pressuring, knowledgeable, and informative. An excellent sales experience.
Scott Moritz, as always, was extremely kind, fast and helpful! Thank you!
Ricky Saly is very professional and knowledgeable! He is one of the main reasons I keep coming back!
The coffee service and the waiting lounge is very nice and very appreciated.
I always get first class service via Scott Moritz. I have come to trust his advice and judgment and never feel pressured to have work done that isn't essential.
This was for our 10,000 mile service. Great job! Thank you.
Alex Black was great to work with.
John Modispacher was great overall, me and my wife felt very comfortable working with him. And thus far loving the FJ! Thank you guys!
The sales people I dealt with were awesome. Not pushy but nice to work with. It was a very stress free experience the first for me when buying a new car.
Just to let you know that my wife and I were very pleased with the friendliness and cooperation we received from everyone involved during the purchase process on Saturday.
Rick Biehl Rocks! Always makes us feel like we're VIP when we come in..
Excellent service. Salesperson, Rick Biehl, was very knowledgeable and answered all of my questions.
Our loan officer, Chrissy Beckner, was very helpful and explained the paperwork, coverage, etc., very thoroughly. We were very pleased with the experience.
Shawn Magill was the best salesman we've ever dealt with. Made the whole process very painless and easy. Thanks again!
Always receive great service from your team. They are always willing to answer all questions or concerns that I may have.. We recommend Heartland all the time.
The service was just fine. It is a pleasure to work with Scott Moritz who has been taking care of the maintenance for my Avalon for many years. I trust his judgment; he's been keeping our mature vehicle running in fine condition. And I very much appreciate his always friendly demeanor. Thanks.
Nice facility, helpful service advisors, work done on time and charges as estimated. Ricky Saly took the time to show me a developing problem on my vehicle.
Always enjoy bringing my 2008 Prius for its periodic maintenance. The service advisors are so helpful. And, by the way, Brent Baird did offer to schedule our next appointment before we left.
You were able to work me in when I stopped by and service was quick. Thanks Scott Moritz who made everything so smooth.
Very professional and prompt service. Thank you.
Francisco Farach Jr
I am very pleased for the service that I received from Toyota Heartland, thanks so much Scott Moritz for the excellent customer service. In behalf of my family, we appreciate what you do for us.
My Service was great. free Wi fi definitely a plus. Had brunch while I waited, ladies were pleasant as well. One of the employees (car salesman) noticed that I was eating with no drink and brought me a bottle of water with a crystal light powder mixed in it. The little things your people do is much appreciated, and that is what has kept me returning for the service. I had to wait the almost three hours while my car was being serviced, but your staff made the wait bearable.
Ricky Saly has extended exceptional courtesy in providing excellent customer service for my vehicle since I started coming to Heartland Toyota in 2005. At one point, he took a short leave and was definitely missed by his customers who continued to ask for him-----thank goodness he returned to bring his friendly smile and courteous customer service back to us again. I have worked with many other dealers prior to Toyota Bremerton and Ricky Saly and have not received half the kindness and assistance as Ricky Saly has given to us; I spoke with many other customers who ride in courtesy cars and we all agree with this testament. Thank you, Ricky Saly, and thank you Heartland Toyota Scion!
Thank you for great service and the car wash! :)
Scott Moritz and staff in the service department are the greatest. Things are done on time and done right the first time.
Scott Moritz is the best!!!
Always friendly people waiting on us. Makes us happy to spend money there.
Great dealer, quality vehicles, nice people, beautiful building overall. Thanks Dan Pacut - GO HAWKS!!!!!!!
Second vehicle we have bought with you guys, and we are always happy. Probably be back for another in a couple years.
Very friendly and helpful staff, thank you.
Jim and Jerry Bouldwin are amazing at what they do. Thanks for the great experience buying a car! Thanks Heartland.
Dan Pacut, Thank you for making my car buying experience so comfortable and pleasurable. I think that I will really enjoy my Rav4.
Great dealership. great salespeople and great service.
I have always been impressed by the courtesy of the service department employees.
Scott Moritz does an excellent job fairly representing the customer as well as Heartland. We have been using Heartland for service of our Toyota vehicles for over ten years and noticed a definite turn around to positive customer service. Recently we had a front wheel brake service done on my 2005 Tacoma, checked prices at a large tire store chain and Heartland beat the price, hands down.
I like Alex Black. she cares about the customers. it would be really nice to have coupons available for oil changes. Heartland is kind of high for this service.
Thank you for great service. The ride to my meeting and back was so helpful. I appreciate your friendly professional service.
We have always gotten good service and this time was no exception and we think Alex is the BEST!
I always get wonderful service from people who are friendly, professional, and helpful.
My experience with Heartland service continues to be very positive. Scheduling is easy, intake is thorough, feedback is extensive and I receive good information about follow up servicing.
Ricky Saly provided excellent service.
Larry Mabe Jr
I have taken my 2003 Camry XLE into Scott Moritz since he came onboard in 2006. I feel that he gives me the best price and customer service that I am looking for, since I am on a strict budget. I brought it in to have the AC filled and serviced(since it has never been filled) and to find out about a ping in the engine and a high idle when cold. You all performed a check and found nothing wrong(Whew!) What a relief. Thank You Scott Moritz for being my go to guy.
I made an appointment with Heartland Toyota to have my Rav4 serviced because of the high ratings and good reviews from Checkbook Magazine. I was not disappointed. The minute I walked in I was greeted by Rick Wessel who was very friendly and efficient. He made the whole process of getting my car serviced very easy. My car runs great and I will continue to use Heartland Toyota for all my vehicle needs.
Rick Wessel approached my husband & I with a very friendly greeting when we arrived for our appointment. I explained that we were 20 minutes early & he said it wasn't a problem & he would take care of us. I voiced a concern about a "musty" smell that seemed to be coming from the air conditioning system. He explained that it could be the cabin air filter. He said that he would have the tech check it out & if it needed replacing, the cost would be $57.99 + Tax. I also told him that last September, when I came in for an oil change, new wiper blades hadn't been replaced. He noted these two issues & said it would be approximately 1.5 hours to complete the service & wash the car. As explained, the filter did need replacement & the bill was EXACTLY as quoted. Dealers sometimes get a bad rap for charges above & beyond what was expected, so I really appreciated that his quote was so accurate. When I purchased my Prius, I purchased twelve prepaid oil changes, so only had to pay for the filter. The entire time, Rick was extremely pleasant & personable. He explained that the "musty" smell could be caused by other things so to be aware. I truly appreciate employees such as Rick that are so good @ dealing w/the public. It's tough to please everyone, but I definitely got the impression that Rick does his best to do so. Everyone @ Heartland Toyota is extremely friendly & courteous & keeps me coming back.
Mary Jane Kumagai
Service representative, Scott Moritz, was very thorough and conscientious. A good experience.
You changed my oil very fast yesterday everything was great. Love the sugar free Toffee latte. The service guy is always nice he always asks me about my Prius and talks about his Prius.
My husband and I recently purchased a 2007 Toyota Camry from your Bremerton Dealership. We were very impressed with the services provided by your salesman, Greg Noah. He was extremely polite and transparent with no high pressure sales technique. We felt that there was an immediate rapport with Greg. His attitude and helpfulness were the deciding factors in our decision to purchase the car at Heartland instead of other dealerships.
Heartland Toyota-Scion will be the first dealership that we will look to for doing business with future vehicle needs.
Thank you for the positive experience in purchasing our car.
James Alameda is terrific!
It is always a pleasure, both personally and professionally, to see Shawn Magill. We've been very pleased with every sale we've had with him and Heartland. I hope to bring my daughter and her husband in to see him when they decide to move their vehicles around. I try to spread Shawn's good name - and that of the company - every chance I get. After years of moving in the military, we always wanted to develop long-term relationships with those businesses with whom we interacted. Moving every three years didn't help reach that goal, but now we have the stability to do so. I'm grateful we made the move from the Ford line over to Toyota. The quality speaks for itself.
Alex Black was great and made sure that I understood how my service was. She's friendly and got great customer service as well as all the staff!
Great experience, no pressure tactics. Steve Hewitt was more than willing to help in any way he could to find the right Tacoma that was in line with what I had wanted and within my budget.
Rick Biehl and the closing agent, Chrissy Beckner, were very professional. I never felt rushed, was never pushed into purchasing anything. Kudos to Rick and your closing agent. Your dealership was recommended to me and I understand why.
James Alameda was very helpful and went out of his way to help me out purchasing our 2013 Tundra.
Shawn Magill was the best New Car salesman I have every worked with, and this was my 10th new car purchase. Thanks, Shawn
I love coming to Heartland Toyota. I enjoy your lounge. Love doing business with Alex, she aleways takes perfect care of me and of Lexy.
My experience with purchasing my car was very satisfactory. Susan Sanchez was very friendly and a pleasant first contact. Shawn Magill did a fabulous job explaining why Toyota was my better choice of the manufactuors I was considering. Jamie Brown was excellent keeping my payments in a range I felt comfortable with.
I would like to add that over the past few years I have purchased several vehicles form Heartland Toyota and this is directly due to the the truly exceptional service from sales, finance and service. James Alameda has always been my pleasure to work with when purchasing a vehicle, and also Jim Vamvas in financing.
As always the Heartland Toyota staff has been TRULY EXCEPTIONAL PROFESSIONALS and I look forward to working with them in the future
I wanna say that Patrick Fendley was a great salesman. He treated me with the most outstanding customer service. Always kept contact with with car and when it was ready to be purchase. Overall, I had a great experience at Heartland Toyota and will be looking forword into buying from you guys again thank you so much. I am loving my car!!!
This is the third vehicle I have purchased from Heartland Toyota two of them from James Alameda. I visited several Toyota dealerships this time trying to decide which car to buy and received quotes from all of them. I called James and got a good price quote right away. He is very honest and straightforward in his approach to selling cars. Even though his quote was not the lowest I decided to purchase from him. It has been fourteen years since I purchased my last Toyota from James. I was glad to see he was still with Heartland Toyota. James does a truly outstanding job and was a pleasure to deal with once again. I have recommended to my family and friends they contact James when looking for a new car.
Thomas and Patricia Fahy
Kudos to Steve Hewitt for his expertise and ability to answer all of my questions.
2013 Audi Q7 TDI Your dealership is the best I have ever been to. Mike Maier is awesome!!
You service department was great this their fast and clear explanation of the problem. Always a pleasure to work with.
My car was in for an oil change, tire rotation snd the usual check over. The service I received was excellent---as always. Wouldn't think of having my car serviced any place else!
Always good service. Everyone has a great attitude.
I liked how Mike Maier handled it, very helpful and professional. Service and maintenance is also very good. Thanks.
I have always received excellent service at your facility. I am a satisfied customer.
Good car buying experience! Great team of professionals.
I am amazed at our salesman, Shawn Magill, and his knowledge of our new car and its accessories.
Great service. Brittany Benway was excellent and patient. Jamie Brown was a wealth of info and efficient. And Joe Mattucci was nice to walk out and shake my hand as I drove away. Thank you!
This is our third Toyota from Heartland. Rick Biehl is great!
Scott Moritz and Steve are great because they get the job done right the first time. They always go over and above what is required and always with a smile. Thanks.
Shawn Magill is the man!
We would like to greatly thank Greg Noah, Chissy Beckner and Brittney Benway for making out first new car purchase such a pleasure.
Rick Wessel is amazing! He is kind, approachable and "real." I appreciated his advice and found that his customer services skills were exemplary! He deserves a raise as he epitomizes what customer service should be........... Great job Rick!
Scott Moritz and the mechanic that installed the new running boards on our Toyota van were very professional in both communicating and performing the actual work in the installation. The running boards look like the were factory installed and are as solid as the main structure. Great job that also looks great. I sent pictures of the completed project to Scott by email and will bring in prints next time we drop by. Thanks again.
Patrick and Juanita Ranger
Service was excellent. Scott Moritz is a great service representative. Give him a big raise!
Another great service experience. Thank you, Scott Moritz.
The Assistant Service Manager, Brent Baird, was very helpful and friendly. Job well done!
Scott Moritz was very professional and provide superior service. Keep up the great work Scott!!!!
The service department at Heartland are very friendly, helpful and efficient. I actually enjoy bringing my vehicle for service. Thanks Aaron Smith for getting me set up for replacement of my blinker light cover.
I always enjoy coming to Heartland to get my car serviced. The staff is very friendly and efficient. Thanks to Aaron Smith and Michael Maier for taking good care of me and my car!!
Everyone was verry nice ,very profesional, like coming there to have the work done. All the girls at the coffee shop were nice. Thanks for making our visit so nice.
William and Mae Biddix
We love dealing with Scott Moritz! He seems to always be available to answer any of our questions and always invites us in to "make sure" everything is working great with our vehicles.
They were great and car was washed and wonderful service dept. that's why we buy cars from you!
It was the best experience ever with Brittney Benway.
Scott Moritz has always shown the utmost in customer service . He has consistantly demonstrated the "can do" spirit in taking care of my "of my blue" vehicle problems. Thank you, Scott.
Scott Moritz as all your staff is fantastic...very pleased to hear no problems with the care noted. I know buying a toyato scion product was the best purchase of a lifetime. thank you for upholding the reputation of your company as being very dependable and reliable I travel 100 miles per day and rely on my car to get me to work everyday safely and economically without worry. thank you so much!!!
Enjoyed the drink, a hamburger, the service and the wash job. Thanks,
Brittney Benway was incredible help. So happy she helped us. We love our new car. Thank you so much!
I thought Greg Noah was extremely thoughtful and helpful throughout the purchase process. I appreciated Heartland's approach to their customers, not applying undo pressure tactics, but working with the customer so they feel that the experience was good and folks don't feel they've be manipulated or used. Thank you again and I'll definitely be recommending folks come to you to make their purchases!
It was a pleasure being with Dan Pacut as we completed the auto purchase.
Greg Noah was absolutely wonderful to work with. He is very knowledgeable and courteous and always had our comfort and happiness in mind. I will definitely recommend anyone I know who is looking for a vehicle to go see Greg Noah. Thanks for everything!
The people that I encountered in this transaction were extremely professional and friendly and made the experience easy.
Salesman Dan Pacut very courteous and helpful. Finance Jim Vamvas very efficient and polite. Neither pressured me to buy which I appreciated. Had a recent bad experience VW (Parr Ford and University VW) with such hard sell techniques that I was offended and didn't go back.
Shawn Magill and Chuck Scottt and Chrissy Beckner were great to work with.
Ricky Saly continues to provide service above and beyond the call of duty. After receiving a phone call notification of service due on our vehicle while in Seattle, we stopped at Heartland to see if by chance the service could be done. Sure enough, Ricky did his usual magic and got the service performed while we waited. It saved us a long trip back to have the service performed on another day. We are so very grateful to have Ricky as our service representative. He knows our vehicle history and always recognizes my wife and I by sight and remember our names.... AMAZING!
Bill & Debbi Centobene
This service department and its personnel were very impressive, so much so that I felt I wish I could be part of this team! Scott Moritz was a pleasure to work with, as were the folks in the parts department. My only regret was that I live so far away that I won't likely be returning to the Heartland Toyota service department. I takes over an hour to get to Heartland, and I have two other Toyota service departments only about 15 minutes away. Keep up your professional job!
I love working with Scott Moritz. At this point we know each other and he indicated he always looks for me on the schedule to see how many more miles I have put on the Prius. How great to be famous for my driving. I trust his judgement and feel like he will give me the straight scoop on things. He suggested that I changed my tires and why he thought so and so I spend an additional $500 or so this trip. I rely on him to keep me out of trouble. Great job!
Ricky Saly was very pleasant, very friendly, and accommodating.
Another great repair and service experience at Heartland Toyota.
On January 9, 2013 we purchased our third Toyota Camry from Heartland Toyota and must say that this was the best experience we have had with a salesperson. Rick Biehl was very professional and informative and handled the entire process efficiently and in a timely manner. He fully explained every detail before we even asked. Also, Chrissy in Finance completed the financing to our complete satisfaction.
Everyone was super helpful and thurough. I had some extra requests other than the regular check and they promptly helped me. You have a great service department.
Great service, friendly employees in all departments as always. Very much appreciate the loner car to enable our shopping to be done without waiting at Heartland.
You are lucky to have an employee like Jerry Bouldwin!
Ricky Saly is a great person to deal with. I think you should have more like him. He has a great personality and is always smiling and very nice.
My whole family and I have bought mulitple Toyota's from Heartland, our go to guy is James Alameda, he has always been straight up with us, no stress or hassle when purchasing a car from him. He is very professional and honest. Will continue to buy our cars from Heartland with James as our sales person. Keep up the great customer service.
Michael Maier was a pleasure to work with and along with the excellent service is why I keep coming back! Thanks guys!!
Outstanding Service Scott Moritz! Thanks.
Your dealership is the epitome of courtesy, professionalism and outstanding service. Thank you!
Yes. Mike Maier has always given us the best treatment I've ever encountered! and his fellow service associates have "stood in" in similar fashion when/if he's not immediately available. Thanks to all of you!!
I can't tell you how fabulous Scott Moritz made this experience. He was able to explain in ways easy to understand, the various systems that required work. He helped me to prioritize which areas needed immediate work and those that I can do a bit later. I never felt like he was talking down to me! Quite the opposite. He was professional, extremely knowledgeable and followed through exactly as he said he would. It was great experience and I have complete confidence in my 4Runner and the work that was done. Kudos to the mechanic also, although I never had the pleasure of telling him thanks for the beautiful job! Driving off the lot last night I felt like I was in a brand new vehicle.
Mike Maier was great in making this a good experience for us.
Scott Moritz, as usual, continues to provide outstanding service. Listens to concerns/and or questions and provides necessary responses in a timely fashion. Job well done Scott!
The professionalism of Mike Maier every time I have my car serviced reassures me that if/when I buy another car it will be a Toyota. He is absolutely the best service rep I have ever had.
Alex Black is a pleasure to to work with. I now have a maintenance plan for my 1997 4Runner. I feel she is giving me good advice not pressuring me to do things that aren't needed.
Love my car and love the service I get at Heartland! Scott Moritz has helped me before and he's is friendly and efficient. And as always, appreciate a complimentary beverage while I wait for my car to be serviced!
I appreciated the service and helpful suggestions we received from Mike Maier regarding our tire purchases. It's never fun to have to replace all 4 at one time but it was necessary in this case and we were able to take advantage of a sale.
I completely trust Heartland Toyota. I have always received excellent service and prompt attention. Many gratitude’s to Alex Black ...she is very welcoming, informative and just a really great person to work with. THANKS again Alex!
Shawn Magill was awesome! I could not have asked for an easier buying experience. I was looking for a Camry SE, knew what I could pay, and what my 2009 Camry LE was basically worth. Between Shawn Magill, Chuck Scott and Jamie Brown, I believe they went above and beyond to put me in a new 2013 Camry SE that was more car than I thought I could afford, with the options I didn't think I'd be able to have. We did the basic information, got the credit check out of the way, went out and looked at the cars, and found one I just loved. The Cosmic Grey Mica is an absolute stunning color, particularly in full sunlight. I was very pleased to have the Nav system and sunroof, although my phone would have covered the nav duties. The sunroof was just a nice addition. Pricing came in within $5 of what I was paying on the 2009 per month, for a shorter period of time. I couldn't afford the original monthly payment, but between the Costco pricing, and Chuck working the numbers, they made the car affordable. I realize that the dealer is out to make a profit on the vehicles they sell, but I didn't get any of this 'let me go talk to my manager and see if I can work out a better price.' I told Shawn I couldn't do the pricing, and that I would be willing to get the lower priced model, but I still ended up with the car I really did want. I thank both Chuck and Shawn for that. I would be more than willing to recommend Heartland Toyota to anyone in Kitsap County who is even thinking about buying a Toyota, or a competitor's brand. I think the cars are worth it, and I'm extremely pleased with the sales staff, and the attitude. By the way, Shawn spent almost 30 minutes with me after we transferred my stuff from the old car to the new one, going over the systems in the car, answering my questions, and bringing me up to speed on the technology in the car. I've never had any car dealer do that for me before, but the tech that Toyota is putting into the vehicles today almost demands it. It was nice. I went back the next morning to drop off a key, and I had to ask a question about something, and Shawn gave me another 20 minutes of his time in answering the questions. At no time did I get the feeling of 'Oh, I've already sold you the car, I don't have to spend time with you.' Oh, the other thing, I walked in this morning, and the receptionist, who I hadn't even talked to last night, called me by name. That's customer service. That's why I'll continue doing business with Heartland Toyota.
Greg Noah was AWESOME to work with! My husband & I have purchased several vehicles over the years, and our buying experience with Greg Noah was the best of all of them. His friendliness & enthusiasm made us feel relaxed, thus able to truly compare the two vehicles we were scheduled to test drive that day. We chose Toyota over the Honda, and our experience with Greg Noah played a role in the decision. We are very happy with our choice, and are sharing our positive experience with Greg and Hearland Toyota with many! Greg Noah really went above & beyond to make a side-by-side comparison possible. Thanks! We love our new RAV4!
Shawn Magill was an excellent Sales person. He was quite thorough, showed me everything and answered all questions. A wonderful experience.
My visit was a great one as always. Heartland is the only place I bring my vehicle to because they take really good care of it and their customer service is excellent! Thank you Scott Moritz and service team!
Michael Maier, the representative, is really very helpful. Every time I go to Toyota to have my car service, I always waited for him. He answers all my question and very knowlegeable and makes you feel you can trust him. Thank you.
Mike Maier always takes excellent care of me. thank you for lovely comfortable dealership to rest in while my car was serviced. bathroom and waiting room clean and comfortable. thank you for free beverage. the ladies at rpm cafe always so nice. I only have work done on my car at heartland toyota. Also thank you for washing my car, that saves me 10.00 at the carwash, and I appreciate this added service. Thank you again for taking such nice care of me.
I appreciate the clean women's restroom every time I am at Heartland Toyota. It seems that it could possibly be the only clean public restroom that remains on the face of this planet.
Alex Black was wonderful and very efficient. We have never had a bad experience at Heartland Toyota. We live in Sequim and have a Toyota dealership nearer to us but feel more comfortable at your dealership and will continue to go there.
Again, outstanding service. I would recommend a promotion for Scott Moritz but wouldn't want to lose him from the service department.
Excellent customer service by Alex Black. The free coffee and nice waiting lounge kept me feel at home. Thank you!!
Prompt service at check in with service advisor. Costs were reviewed and use of coupons deducted. Called when car ready. Enjoy the shuttle service in getting to and from work after dropping off the car.
Shawn Magill and Susan Sanchez made buying easy and painless thank you to both of them. Shawn showed me how everything worked on the car and it was very helpful.
My sales person Jon Modispacher was excellent.
Sales rep, John Modispacher, was very patient with us while we made up our mind. Very helpful showing us all the options. Great truck!
Greg Noah was awesome! He really took his time with me and my wife showing us the different models of trucks we were interested in. He showed genuine concern with our needs and was very accommodating. I rate him a perfect 10 for customer service. It was an exhausting day for us with all the negotiations, but overall the experience was great. Greg Noah can have my business anytime. We will seek for him if we decide to get another Toyota vehicle. He is highly recommended to our friends and family.
Ross and Lanie Aldana
Every aspect of the transaction was explained in detail and very open and helpful. Both the salesman, John Modispacher, and the finance manager, Jim Vamvas, were patient and courteous even on a busy Saturday. Thanks.
Patrick Fendley was great. He knew our concerns, what we wanted and it made it happen.
This was my first new car purchase and the experience was exceptional. The days of "shady car salesmen" seems to be a thing of the past. I love my car and would highly recommend Heartland Toyota to anyone. Patrick Fendley was exemplary and more than pleasant to work with.
I know Greg Noah is new, but he definitely needs a promotion. He did a wonderful job and took so much time out of his day for me. It was greatly appreciated, and I ended up with exactly what I wanted. I hope that this car lasts for a really long time!
The person that was working with my service was very helpful. He was on top of it when I had additional problem with my truck. He had it fixed immediately. I tell people my experience at TOYOTA to my friends . They say they don't get the customer care like at I do at other dealerships. Maybe they should buy a TOYOTA .
Thank you, Ricky Saly, for absolutely superior customer service! I always appreciate the courtesy and attention to detail at Heartland Toyota. I have recommended your dealership and service department to dozens of people over the years. I would not buy a car anywhere else...AND...I would never have maintenance and repair done anywhere except Heartland Toyota! Thanks again! I know that I can depend on excellent service for the Sienna and a great experience for me.
I came for an oil change. But, I had two recalls that needed to be address. Originally Brent Baird figured 4 hours. But, after one hour Brent Baird informed me that, because the recall required changing out some parts that it could go on longer than planned. So, he made arrangements for me to use a rental car for the day, and that he would call me when the car was ready, which he did. In the end, I only paid for my oil change and the gas to top off the rental when I returned it. It was worth it because I had many things to take care of that day besides the oil change. Brent has assisted me before. He is professional, knowledgeable, and friendly. He is an asset to the Bremerton service office. Brent Baird and the other staff members who have helped me in the past are wonderful. Its a good team there, in front and back.
Alex Black is always friendly and courteous! I appreciate it!
Brent Baird is a great representative for Toyota Service @ Heartland Toyota. Consistent service each and every time. Thank you.
Alex Black was especially helpful and friendly, making my Heartland experience very nice.
Please thank Ricky Saly for the wonderful service.
Excellent servicing from Mr Michael Maier.
The care and concern that I received from Ricky Saly was more than I expected! He covered all my needs with efficiency and grace.
John R. Lind, Jr.
As usual, Ricky Saly and your crew greatly exceeded my expectations. What a pleasure to do business with! Thanks!
Thank-you for repairing my car on such short notice! I appreciate your service!
Several years ago I stopped bringing my Avalon to Heartland because of the pressure to have additional services. Now I am informed of suggested service needed but not pressured to do them. I am very happy with the service now.
Outstanding customer service by Scott Moritz. Also outstanding diagnostic ability of electrical malfunction by Dan in your service department. Always treated fairly and professionally at Heartland Toyota.
I had a fantastic buying experience at Heartland Toyota. Everyone from my sales person (Brittney Benway) to the finance manager (Chrissy Beckner) to the sales manager (Chuck) were friendly, helpful and genuine. No phony sales drama here! Just honest, down to earth people selling great cars. Thank you for the experience I will definitely be back!
After looking for a car for three months and dealing with 3 other dealers that did the traditional "game play", we gave Heartland a try. We visited the website which gave us a wealth of information. I called Steve to confirm what the site said. He confirmed everything, held the car for me and was very professional. From test drive to delivery was less than 2 hours. None of the traditional pressures or games. Steve walked us through our purchase, set up navigation and made sure we were hapy. We drove all the way from Sumner and it was well worth the time. My wife and I felt like we were treated well, got a great deal and walked away very impressed. Best in class. I know when I need to purchase my next car, I am crossing the bridge and heading to Heartland.
Alex Black did again make feel comfortable about the service I received. Her smile and confidence lets me know I can depend on her to get excellent service. Thanks for taking care of me and my Camry.
Brent Baird did a great job getting my vehicle through servicing. He gave me the estimate upfront and explained what was going to be done. When additional items were found that needed attention, he promptly found us, explained the items and the severity of them and costs associated, and asked whether we desired to get them fixed this visit. After maintenance was performed, Brent even offered to schedule our next appointment. Another excellent visit to Heartland Toyota!
I've come to expect great service from Mr. Ricky Saly, he's well aware of our vehicle service needs. Will continue to do business with the Heartland Service team!
Michael Maier is always pleasant.
We didn't come there with the intention of buying a new truck, but in the end we did :+) Shawn Magill did a great job, nice guy. Thanks
We had been shopping for a car for 3 months. Visiting numerous websites, 4 dealers, and doing consumer reviews. Every dealership either had a website that was difficult to navigate with no information or flat our lied to us to get us into the showroom. We had two times we spent 5 hours at a dealer working through the "talk to my manager" game. Our experience with Heartland was quick, simple, and easy. I called Steve at 10:45, he confirmed all the information on the website, we test drove and took delivery within 2 hours total. No games, just a great deal. The drive from Sumner was worth it. Best experience ever with a dealership.
Just wanted to say that the buying experience was great! Everybody involved was kind, courteous and a big help with my decision to purchase my Tacoma. Can't say enough about them. Thank you Shawn Magill!
I have voluntarily and critically surveyed previous visits over the years since 2004 and I have noticed that the Service Department continues to improve in customer relations. There also seems to be less turnover of the staff - another positive indicator. This experience was the best to date and as much as one might hope for. Scott Moritz met me to record license and mileage as I emerged from my car. He was very knowledgeable. honest, and thorough. Once inside he reviewed the reason for my appointment and my car's previous maintenance history for recommendations for follow up checks. When he noted a previous leaking water pump comment, he described what one might look for and escorted me back out to pop the hood to investigate any obvious signs that the problem still existed. He then ensured the technicians/mechanics accomplished a more thorough assessment along with the recall and limited fluids change/top-off. Scott came by to advise me of findings and progress of the work being performed; his recommendations were conservative yet safe. He noted that the wiper blades were beginning to streak the windows and quoted me the cost of having them replaced. At first, I declined since that is something I have always accomplished myself and the labor expense seemed excessive for what amounted to a routine 5-minute task. But I also felt that the rest of my experience that morning for a 2-hour free recall service had been so excellent, that could afford the wiper replacements. Scott's desk is closest to the Scion in the showroom toward customer parking where I met my wife. When we asked about it, Scott answered every question completely and he elaborated on several issues regarding the car, the Scion line and pricing philosophy, and his experience driving that particular model. Later, when I asked about detailing our car after 7 years of unprotected storage, he arranged for a more thorough car wash which he suggested might help us to get a lower bid at the detail facility elsewhere in the Auto Group complex. We did get a fair price bid as we departed. Finally, while waiting for the estimated 2 hours to accomplish the work, I noticed that the entire staff appeared and behaved professionally; they were friendly and courteous to each other and the customers, and the faciulities were clean, neat, and quiet. Throughout, Scott Moritz represented himself and Heartland Toyota as if he were a vested owner in the company. It was so positive an experience, that I have not thought until this review about the nearly two hours of driving time and two hours in the customer lounge I was expecting to "endure" for this recall service when I was driving in. Thank you and Well done!
Ricky Saly is very courteous, efficient, and professional. A fine young man who represents your company well.
Service and adviser, Rick Wessel, were outstanding.
Rick Wessel and his team are absolutely awesome! Thank you for excellent service.
Michael Maier is, as always, attentive to detail and always thorough with one's concerns with their car. He's an asset!!
Have been getting service from West Hills since 2001...ALWAYS excellent service. The entire staff is friendly, courteous and provide thorough explanations as to what service was provided. Thanks to all, and thank you to Mr. Jeter for all your help at my last visit.
I love the waiting area! During the nearly 4 hours of my wait, with the WiFi amenity, I was able to accomplish MORE WORK than I could have gotten done at home. Thanks it was a good day.
Very professional staff, quick service (I waited while my Ridgeline was being done), Excellent experience.
I always get great service at West Hills Honda!! I love working with Randy because he always makes me feel important, I trust him, & I trust his 25+ years of experience with West Hills.
Great service from Aaron Smith. The wait is tolerable because of the coffee bar and great surroundings. I always recommend your dealership to my friends.
Quick and easy access, friendly personell and car drives so much better with new brakes and tires. Thanks to the tech that caught the bad battery and able to get me one with a discount. great service.
Mike Maier was the epitome of professional. He was thorough in his explanation of my vehicle's needs and a pleasure to work with. Heartland exceeded my expectations. I will definitely be sharing my experience with friends and family.
Mr. Mike Maier kept me informed on the progress of the services. He made sure that I understood what work would actually be done during this service. Very professional and customer friendly.
James Alameda was wonderful. He made the whole experience an easy one. Chrissy Beckner sure knows her stuff too. Scott did a great job of explaining how the whole engine works and Steve set up my bluetooth and gave me great instructions on how to drive my new car. I look forward to the clinic in a couple of months as I'm sure I will have loads of questions.
My Land Cruiser runs great. I bought it at Heartland in 1999 from Joe Mattucci. Best vehicle I will ever own. Scott Moritz and Ricky Saly were great and I really appreciate the surprise license plate they replaced without saying or charging for. Very much appreciated.
Scott Moritz continues to provide the best in personal, professional service for my Toyotas. Your maintenance is the primary reason that I buy my cars exclusively from Heartland. I have complete confidence in your work. Thanks Scott for your attention.
Many thanks to Scott Moritz. Very pleasant manners and very courteous and friendly.
Greg Noah was an excellent salesman. He asked all the right questions, responded to my concerns and picked up on my buying signals.
Great experience working with Patrick Fendley. We feel that we got a fair deal and we were treated with respect and kindness.
I came in expecting to be stressed out trying to purchase a vehicle and can't believe how easy and painless the whole experience was. I thank you so much for your attention, friendliness and for making the whole experience enjoyable. I will recommend you to others. Thanks to James Alameda for everything!!
Steve Hewitt and John Modispacher (salesmen) were both kind and courteous. John Modispacher especially went to a lot of trouble to make me feel comfortable about my purchase.
Alex Black did a nice job of explaining what my care maintenance would entail and completely explained what future concerns my vehicle may need. I liked her style!
Alex Black, again, was a true professional as always. She is always a pleasure to work with and always has a smile on her face when she greets you and seems to remember everyones name.
Always a pleasure being greeted by Mr. Ricky Saly when we bring our Toyotas in for servicing! He knows just what servicing we need and keeps us up to date and informed about our vehicles.
About a month ago I brought my sister in to see if she could get a car. When we pulled up James Alameda was waiting to greet us. My first thought was great we get a pushy salesman. Boy was I wrong! James is like a breath of fresh-air. On a scale from 1 to 10 he's a 20. He was informative, thorough, funny, helpful, (not the least bit pushy), polite, friendly, and the kind of salesman that everyone should strive to be. You have a real treasure there. Please don't let him get away. When my lease is up on my car I will come looking for James. By the way my sister is loving her new car. Thank You Sincerely.
Mike Maier explained what was going on with my car in a way that I could understand and even let me know of what could happen with just part of the repair. I liked that he showed me pictures to help explain.
My service representative, Ricky Saly, take good care of me and he always does car service items were well done cost for service was as expected.
My wife Debra and I continue to be impressed with the level of service and professionalism of your staff and that includes everyone we have dealt with from sales, service and parts. Well done.
Great service and friendly people. We love our Toyotas!
Heartland customer service has greatly improved over the past 12 years, since we purchased our 2000 Camry.
Good job! Scott Moritz (Assistant Service Manager) did an absolutely fantastic job of taking great care of me and more importantly my Toyota Tundra. He should be commended. It's employees like Scott that will keep the customer coming back, I know I will based on the way Scott took care of all my needs and concerns.
Brittney Benway and Joe Mattucci were very professional and a pleasure to work with. I will definitely come back to Heartland Toyota for my next purchase! Thanks so much!
As usual, Alex Black makes getting car serviced, a good experience. She knows what she's doing & works hard to always get the best deal for us. We appreciate all that Alex does!! Thank you!
Alexandra Black was very helpful and wonderful to deal with.
Ricky Saly is a great customer service representative! He's always helpful and friendly. Please reward him in some small way for his efforts! Thank you so much!!
Thank you for everything. Steve Hewitt was a wonderful salesman. He is nice and not pushy; and I really appreciate it.
My name is Ron Hatton and last Sunday I drove from Vancouver, Wa to purchase a Toyota Camry (2012), from your dealership. I wanted to let you know how great it was to work with Patrick Fendley and the finance team at Toyota. The hard work and dedication on Patrick's part was definitely one of the reasons that we bought from your store. Patrick handled our purchase over the phone and was able to close the sale with this hard work. You have a great team and it was apparent that this store has happy employees which shows in their work and attitudes. We appreciated the no pressure atmosphere and will definitely refer others to your dealership.
Greg Noah is a great salesman.
We will certainly recommend Heartland to all of our friends. James Alameda made buying a truck as easy as going to the grocery store! Everyone at Heartland are extremely friendly. Thank you so much for making this such an enjoyable experience.
Excellent experience with Patrick Fendley. Beautiful and comfortable dealership to spend time in. Wish all dealerships were as clean and friendly as this one.
Scott Moritz is charming! Thanks for having such wonderful employees.
I am always impressed with Mike Maier and his great customer service.
As usual you Guy's did a great job, in a timely manner. Thank you for fitting us in on fairly short notice!
Grant and Diane Newman
I actually love coming to this dealership! service is great, waiting facility superb (good cafe, comfy chairs, computers, wifi, clean restrooms). Waited, as expected, for three hours and time flew by!
Scott Moritz helped me with turning a set of rotors for my daughter's 1999 Camry (which we bought new from heartland:)) I was getting a HUGE runaround from various local parts stores about turning these rotors. They were trying to bully into purchasing new rotors from them. Scott had me bring them to Heartland and they turned those rotors just fine!!! He has my utmost graditude for his above and beyond effort to help me resolve this problem! He is such a pleasant service advisor to work with I can't thank him enough!! THANK YOU THANK YOU THANK YOU SCOTT MORITZ!! He has gained my business for sure. #1 CUSTOMER SERVICE.
I love coming to Heartland Toyota. I am treated like family. I am treated with respect. I receive valuable discounts. It all combines to make my visit very enjoyable. Thank you Brent Baird and Heartland Toyota!
James is little crazy, but we just love him! He has sold us 6 cars, every time, perfect service. If there was any promotion he could receive he deserves it. I'm pretty sure he bleeds Toyota, we will be buying our next Toyota from him.
As always, it was a breeze to bring my car in and have work done on it. I usually never have to wait more than a few minutes before my car is taken back and the work started. Your repair guys are the best. Smart, knowledgable, efficient and take great care with my car. But, it all starts with the Service Writer, Scott Moritz. I don't know what I would do without him. He is my go to guy. I'm sure all your Service Writers do a great job, but Scott is the one I want to deal with. He is always pleasant, cheerfull, and greets you with smile. He treats you with respect and I never feel like I'm being talked down to. He listens to what I have to say about the problems I'm having with the car he ask's all the right questions and between the two of us comes up with a solution. He gives a good estimate on cost and I never walk away with sticker shock. Tell all to keep up the good work.
As always, it was a pleasant experience. Free coffee, wi-fi, very friendly staff and the cleanest restroom. I even had my Nissan Titan serviced here...Thank you.
Rick Biehl was by far the best car salesperson we have encountered over more than 40 years of car buying. He was professional, enthusiastic, honest, and didn't pressure us at all. You should give him a raise!
We really appreciate how Scott Moritz handle our issues/concerns and it was a very pleasant experience. He is the best service advisor ever. Thanks, Scott!
We were very happy with Heartland's service, and especially with the outstanding customer service provided by Shawn Magill. We appreciated his thoughtful, well-informed and low (or no) pressure approach, which was exactly what we wanted. Not only are we more than satisfied with our sales experience, but we are more than happy to recommend Shawn to others. We are pretty careful about recommending other businesses to clients and friends, as it reflects on us as well. In this case, we can do so with confidence.
Ricky Saly provided excellent service. He not only helped me with my tire problem, but he helped me hook up my new cell phone to the blue tooth device in our car. The free latte, wi-fi service and free car wash were also nice additions.
James Alameda was very willing to help us and get us into a car that worked for us. The guys 'behind the desk' were also great and together they all made this by far the best car buying experience we have had. Thank you!
Always a pleasure dealing with Mr. Ricky Saly. He always knows what services are due on our vehicles!
Great friendly, professional, service oriented staff. Clean waiting environment and clean restrooms, excellect service work.
Hello, purchasing my Highlander from Heartland Toyota was a smooth transaction the sales people were vrey nice, and Rick Biehl did a great job explaining the car to me. Thank you!
We have been taking our vehicles to Heartland Toyota for several years for service. We always go to Scott Moritz for our appointments and are very satisfied with the results.
Gordon and Elizabeth Carter
I am going to miss doing buisness with you, since I decided to replace my 2003 Matrix with a 2013 Subaru Outback. you have always provided terrific service since August 2002 when we purchased it. We have been exceedingly happy with its attractive style, reliability, comfort, convience & gas mileage. Your sevice personnel have always been helpful & very anxious to correct the few times that we experienced service maintenance problems. Keep up the great work that you do & I know you will be in business for a long time. Best of good fortune in the future.
Alex Black is always so wonderful to work with. She truly understands the customer and provides excellent customer service. She keeps me smiling! Thank you Alex!
My husband and I thought everyone one we dealt with was great. We appreciated that you did everything possible to help us with the purchase of our FJ (which I LOVE). We would recommend Heartland Toyota to anyone.
Purchasing my Highlander from Heartland Toyota was a smooth transaction the sales people were very nice, and Rick Biehl did a great job explaining the car to me. Thank you to Chuck Scott as well!
I found your staff to be professional from top to bottom...the agent was convival, knowledgeable and courteous. Kudos to all!!
My recent experience with Heartland Toyota was smooth and painless. Rick Biehl did an excellent job throughout the process.
You are a great service oriented business. Thanks for being there for us!
Dick and Deb Olson
Always treated with respect when having vehicles serviced. Jobs are done right and on time. A job well done by the service department every time! Thanks.
Ricky Saly and everybody else at Heartland continues to give the best customer service! Keep up the great work everybody!
I have bought many cars from dealerships. The people at Heartland are fantastic, in terms of advice, ease of transaction and personality. I will be returning to Heartland when my lease expires to lease another vehicle through this dealership. I hope the same people are there, and I will recommend them to my associates. Very Excellent experience. James Alameda, Chuck Scott and Jim Vamvas are terrific! And Susan Sanchez my initial contact was articulate, straightforward and accomodating to my needs and schedule. I am very satisfied. Thank You.
I have never had to have the vehicle repaired since owning it, the service checks and maintainence have been outstanding in keeping it running like a champ.
Our thanks to Shawn Magill for making this vehicle selection and purchase the easiest and best car buying experience we've had in the 40+ years of car purchases from Maryland to South Carolina to Hawaii to California and to our retirement home of Kingston, Washington! Good Job!
Carl and Pat Callender
James Alameda was amazing! He entertained our son while we took care of everything. Allowing us to have a great experience.
I applaud Tyson Stanley for his no pressure salesmanship.
Carolyn and Ken Lawrence
From the moment we walked in the door Howard made us feel welcome with his warm smile and cordial greeting. He made every attempt to document the details of our concerns regarding the repair of our vehicle. He kept track of the diagnosis and progress of our repairs. Howard was extra vigilant in the completion of the service and alerting us promptly. We would like to thank Howard for the best service experience we have ever had!
Great, friendly service at a fair price. Very thorough - and the car was returned sparkling clean - a rare treat after days of rain and mud. Dave is the greatest!
Shawn and the staff was excellent and easy to work with. Thank you.
Scott Moritz always takes the time to make sure everything is complete and done correctly on my vehicles. He provides great customer service.
I appreciated the prompt service and only the service as agreed. A clean car (car wash) at the end : ) Learning that the car tire had a slow leak in the tire wall explained why the tire pressure light was on even though I had the pressure checked. New tire was ordered and available the following day. Also appreciated!
Ricky Saly is a delightful, competent, enthusiastic, cheerful, friendly and informative assistant service (and customer service) manager.
Everytime I need anything for my car I always go and see Scott Moritz! Absolutely the best! Wouldn't go anywhere else! He deserves a raise! Excellent customer service skills! Prompt and knows what he's talking about and doesn't force anything on you!
I really enjoyed my experience there. Thank you, Dan Pacut for your great help!
Thanks a lot to Jerry Bouldwin, Mike Santander in sales, and Chrissy Beckner in financing :)
Jerry Bouldwin did a great job working with me on the Prius. He handled the interaction by selling without coming across as a salesperson and I highly respect that.
Sales Associate Daniel Pacut provided exceptionally thorough salesmanship service and was refreshingly straight to the point. Please give him a pay raise! :) Finance Manager Jamie Brown was also exceptional in helping us select the best extended warranty coverages. We enjoyed our experience with the Toyota Team and our new car! Heartland Toyota - Scion will be our first stop in our next car purchase.
James Alameda has been a great help in putting us into our new Toyota. He was very knowledgeable and professesonable and made us feel special and at ease. Thank you.
Alex Black always does a great job for us. We appreciate all she does to help us, her cheerful personality, as well as her knowledge of her work.
Excellent service, crew is knowledgeable and kind. These people live in a state of grace.
Very nice staff, as always! My car was ready long before advertised, which I appreciated immensely. Second time a rodent has destroyed a filter, and I got the cost of one filter but didn't ask the cost of the second that needed replacing. Very comfortable place to hang out and wait, great coffee/snack bar, and just as painless a car maintenance appointment as possible!
We appreciate all the hard work that Alex Black does for us--and always with a smile & cheerful attitude!
In the past I have gone to the Lexus dealership for maintenance. Heartland is every bit as nice and friendly and closer and less expensive. You have won my loyalty.
I appreciated Mike Maier’s attention to detail, his explanations, and courtesy towards me. I thank him for opening up early for business.
The only additional charge was for a tail light that I was not aware was out. The service from appointment to completion was excellent. Thank you.
The charges were more because the service folks found things to improve and correct while they were attending to my car's 90K checkup. I appreciated being told and okayed all additional charges. I think Aaron Smith was the name of my service rep. He listened well to my questions, answered them, did not rush me. I appreciated this. He also made arrangements for me to be shuttled to the mall and for the return at the same time. This last thing made it possible for me to be picked up in a timely manner, rather than subject to the vagaries of later, last-minute scheduling and a flurry of add-ons by others. Since my car was ready after five p.m. (thank you, extended service hours), this was quite helpful.
Rick Wessel ------you are much appreciated in all ways. Thank you.
Everyone in the service department is always great. Has nothing to do with who is your service advisor Thanks.
I had a very smooth experience. The Loaner car was much appreciated because I live a distance away and could not make it to work in time without it. My service representative, Alex Black, was truly helpful. Thank you.
Great service. Great staff. Great latte with lunch. Thanks.
Thank you, once again, for Heartland's excellent service and hospitality!!
Most excellent place to have service on my truck, Great crew from check in to wash!! Missing Alex Black this time will be the only Demerit!! ;) Thank you all so much.
Great job to the mechanic, he found a bigger problem and fixed it. Glad the car is still under warranty.
Brent was awesome! Brent found my account looked up my warranty info. Listened to my car's issues and took care of it. Very friendly on the phone, and most helpful! My car was ready when promised. EVEN WASHED! :) He was even willing to help answer some warranty questions that did not pertain to my visit. Overall, all of your guys should be like Brent! I want him to help me every time! Thanks again Brent!
My sales person was excellent. Dan Pacut is very personable. Easy to talk with and very knowledgeable and answered all my questions no matter how redundent they may have been, he was exceptionally patient and took the time to make my purchasing a new vehicle a great one. If I buy another car I would have to come back to Dan! I would highly recommend him to any of my friends. He made you feel at home and comfortable and very trustworthy. Thank you for a great experience in buying my new truck.
Service department was very thorough. Scott Moritz went through the service report in detail with me before delivering the car back. He also showed me that the fog lights were again operational, a problem which was discovered during the servicing.
The work was completed in significantly less time than estimated.
Service writer was prompt and curteous. Service was completed ahead of time.
It is nice to feel confident that my car is being taken care of by professionals. They always inform me of everything dealing with my car. Thank you Alex Black!
Appreciate the courtesy that all your empoyees give to your customers - it makes for a pleasant environment to spend time if you need to. Your drivers taking us to the mall and picking us up were very nice gentlemen to talk to.
Ricky Saly always make my visit so comfortable. He always reassures me of the maintenance to be just what my car needs and explains my options y rewards. It is great to plan my future pampering for my "Caramelao" (my car's name). The world need millions more like Ricky Saly’s to make business seem like a pleasant family visit. Thank you!!
Service department personnel are always polite, friendly and professional.
The crew are great at Toyota. They keep my vehicle on the road trouble free and are always there to assist me. Brent Baird does a fabulous job, even though I can be a pain sometimes. Not so much a pain but picky about certain components I like being used. The parts department, sales and managers are all like family. Thank you so much for great service and piece of mind that only comes from certified Toyota techs and service.
Ricky has always been a pleasure to work with. I NEVER have any concerns when I hand the keys to our Rav over to him. He is always spot-on when it comes to issues concerning our Rav and always makes sure we are comfortable while we wait for the return of our Rav. Because of the way that he treats us,WE will return to buy another car from this Dealership down the road.
Professional, courteous, friendly and not pushy - which is much appreciated. The experience was actually enjoyable. Thank you Dan Pacut.
Was impressed with my service rep's professionalism.
Heartland's growing strength is its service department. The service staff is knowledgeable and helpful. The customer service at Heartland is excellent. The waiting area environment is more than pleasant. The young people who operate the coffee bar are terrific. We have purchased two vehicles from Heartland in the past four years and will return again when the need arises.
Good service. Nice environment while you wait. Washed my truck and vacuumed and cleaned the inside. Was really impressed with the cleanup of my weather tech mats.
The Heartland Toyota area is pleasant and open...and the personnel there is also pleasant--and very helpful.
I've stayed a loyal heartland Toyota custmomer for so long because I trust the people who take care of my car and help me through the process. Zach Foutch and Scott Moritz are exceptional employees and I appreciate the time they take to help me.
Mary Ann Stitt
As usual Ricky Saly did a very professional job. He is very professional and custumer focused.
Nice people=good coffee=great service
I am very satisfied with the way I was helped. My questions were answered and I was kept informed of the progress. Ricky Saly did a great job. Thank you.
Love, love , love Mike Maier!! He's friendly, efficient, and willing to go the extra mile. He's a great guy.
The staff are always great and make me feel confident that things will be taken care of. Ricky Saly does an awesome job of explaining the repairs items so that I can understand it. Thank you so much!
Mike Maier is exceptional in having my car maintained. I am very happy with him and the team that works with him!!
Dan Pacut did a wonderful job helping us every way possible to make our daughter's first car purchase a good experience. Thank you Dan!
Patrick Fendley was enthusiastic and eager to get us what we asked for. He was efficient, worked quickly at all of the tasks, and was professional in his approach to us.
We really enjoyed working with Rick Beihl. Making a car purchase can be stressful, but we felt a good relationship and atmosphere of calm and trust.
Linda May was very informative about the vehicle and very easy to work with. I will recommend to any one looking for a new vehicle.
Very hassle-free buying experience, sales reps held up to there $1000 can beat any competitors deals and was very friendly about it. We'll definitely buy another vehicle from this dealership.
You all should be very pleased with Scott Moritz! Scott is an excellent representative for your company..he is thoughtful, kind, knowledgeable, personable and a pleasure to do business with. Scott is the reason that I do business with you. Thank you for the wonderful service!
As usual my visits to TOYOTA are always pleasant and the staff is great -keep up the good work and Happy New Year!
Always good service. From initial greeting to picking up a clean car when work is completed, I have always been satisfied with the service provided. Service writer Richard Wessel always does a good job of keeping me informed of progress along the way.
Service advisers Michael Maier and Scott Moritz were great. I had my car done Friday and my husband's done on Saturday. Michael and Scott got my vehicles checked in right away and check out was nice and fast too. I appreciate the great customer service that I get from them both!!
Hey Ricky Saly, Thanks for making the recall experience so painless, again. We have to stop seeing each other for these and get back to just regular services, just kidding, we got both the Tacoma and the RAV4 serviced at these recalls. Thanks again and when I call for the next services I will ask for you.
My service advisor, Ricky Saly was very helpful and polite, and offered to make my next appointment. I did not do so, since I drive my car less frequently than many drivers.
The service I recevied from Heartland exceeded my expectations. The only reason the service wasn't completed on time was because the part was shipped from San Francisco and not Portland as orginally thought. We had been having brake problems for over 6 months and everybody (including Titus-Will Toyota) kept telling us everything looked good. The brakes however started locking up over the past weekend and we took it to Les Schwaab who finally agreed something was wrong but said they couldn't fix it and needed to take it to a dealer. We took it to Titus-Will Toyota (for convenience of travel) and they said the brake fluid was contaminated but refused to flush the system, we took it to Walt's who said that it iwas not the brake fluid and that it appeared we were having speed sensor problems and needed to take it to a dealer asap! We called Heartland and your service department squeezed us in on the same day, diaganosed the problem and then fixed it. Your guys did a great job!! From now on our vehicle service needs will be made by your crews!!
As always my service was quick and the Customer service by Alex Black was excellent.
Scott Moritz is the best ! Always courteous, knowledgeable and speaks in laymen's terms for easy understanding. Truly appreciate the ability to be able to call him and discuss any issues with mine and my family members vehcile's no matter how crazy things may be at Heartland. Scott Moritz is always pleasurable and truly portrays positive employee attitude. Thanks as always, George Fouts and Family. Oh yeah and Happy Holidays !
Best service ever!! Thank you to Michael Maier!! See you soon!
Outstanding service by Ricky Saly.
I always enjoy doing business and car care with Heartland Toyota. Scott Moritz took good care of me on Saturday, and I am very pleased with the service at Heartland. Keep up the great work!
Scott was very friendly and the service was "top notch" as always. This is why we have purchased 3 vehicles from Toyota Heartland during the last 2 years.
My car was done super fast and customer service was excellent as always!
Thank you for making the extra effort to help me get my new car home the same night that I bought it...it was late and at the end of your day. The next day, I was able to take a close friend out for a day of Christmas shopping and we both loved the ride and the comfort!
Great service experience. Thanks Rick Wessel!
I've always had great service at Heartland. I would recommend this dealership.
Great service and appreciate helpfulness of service representative who worked with me. Has always been a good experience.
The preparation of new keys took longer than expected, but that was no problem because I ran into a friend whose car was in for service, and we had a lot to talk about. The price was lower than expected. All told, it was a positive experience.
I have to say, there was some confusion on parts ordered, which was all taken care of and straightened out by Rick Wessel. I think customer ordering of parts and setting up installation of same can be confusing although it all worked out to my immense satisfaction, thanks to Rick Wessel! Thank you, I'll be back.
Ricky Saly is so great to work with. He's always in a great mood and very welcoming when I come in for a service appointment.
The visit went very well. The recall work was completed on time and as a courtesy that was very much appreciated, our car was also washed and vacuumed. Oh, and I almost forgot, they also discovered a brake light that had burned out so they saved us a subsequent trip in at this busy time of the year! Thank you.
I always experience great service. Aaron Smith was helping me out and he was great!!!
Always impressed with the service with each visit and Aaron Smith did a fine job as my service advisor, will be back for the recall after the holidays. Keep up the great work!
It was a very good repair experience. Ricky Saly was very courtous and helpful.
Ricky Saly was very nice and explain very thoroughly Thank You Ricky Saly. Hope he'll stay in your company for a very long time.
As indicated briefly on a mail-in survey card, especially pleased with new relationship with your service manager Ricky Saly. Very knowledgeable, professional and customer focused. Very comfortable and confident with hjs ability to address any Toyota issue involving either of our cars. He was also helpful in a referral to one of your sales reps. for a possible new car purchase.
Always happy at Heartland. So far you're helping me keep this old LEXUS on it's tires. Thank you.
Caleb Brown was very good with customer service. Very calm and quiet mannered, no pressure. Set up our pandora for us and showed us how to use the navigation. I thought he was very thorough and made buying the Pruis a pleasant expereince.
Honestly can not convey enough how great this dealership is. Everyone is gracious and helpful and extremely accomodating. I actually look forward to getting my car serviced. Thank you.
The service department is consistently friendly and gets the job done correctly. Thanks!
I was impressed and completely satisfied with the service. It included a user car, a large list of items to inspect and repair if needed, military discount, a determined and flexible assignment of mechanics to complete all requirements and meet my schedule for another appointment. Scott Moritz is a knowledgeable long term employee and a significant benefit to the Toyota dealership.
Ricky Saly is great to work with. He is the kind of person that makes your operation grow.
I appreciate the extra time that Scott Moritz took to answer all my questions. During a busy day this simple thing can often be overlooked, but it's a key part of providing excellent customer service. Thank you.
Thanks, Scott Moritz. I can always count on getting great service from you (and the other associates).
I have always received great service each and every time I bring my car in. Very professional, kind and fantastic people skills. Always address any concerns I have. Keep up the good work.
Love Mike Maier. He is always informed and courteous.
Mike Maier was very courteous and informative - thank you, too, for your excellent service, free latte and comfortable waiting area.
Mike Maier is awesome! Actually, all the service advisors have been great. However, Mike Maier has been our service advisor many times and he always takes time discussing our repairs and services schedules. Keep up the good work Heartland!
I feel that Mr Mike Maier was very helpful getting me checked in. Thank you.
I absolutely enjoy working with Mike in the Service Department, and am so pleased with the quality of service Heartland delivers. It's so good to know I can have my Lexus cared for without having to cross the Puget Sound! Keep up the excellent work Heartland!
Mike Maier is very personable, knowledgeable and professional. A definite credit to the business.
Third Purchase at Heartland. John made the purchase process seamless.
Patrick our sales person did a great job working with us and our experience was great.
Very positive experience. Particularly appreciate the open cafe and available items during my wait.
My service representative, Mike Maier is awesome!
Scott Moritz is the one who usually schedules my maintenace appointments and helps me with my car. If it weren't for the fine treatment which I get from Heartland and Scott, I would go elsewhere.
Heartland Toyota comes through again with flying colors. The staff is very prompt and kind. I always am very satisfied when I have work done on my Toyota, and so is my family. A special thanks to Mike Maier, who always goes out of his way to help me. I will continue to have any services needed at Heartland Toyota.
It wasn't for repair. Oil change and free wipers (which I didn't know I was entitled to but the service tech was kind enough to tell me about!). Have always had great service with you folks. Your service techs are the best! Thanks.
I really enjoyed working with this dealership. Tom Diefiendorf was extremely helping in getting me connected with all the right people. Rick Biehl, was great to work with and Jamie Brown made the finance process very easy. I would definitely recommmend Heartland Toyota to friends and family!
John Modispacher and Chrissy Beckner were both knowledgeable and professional. They made the experience of buying a car painless.
I had an oil change and a factory recall on a electric window switch. It was very busy the day I was in there, but I observed jobs being completed well within the estimated time for each job. My commendations to your entire service crew.
The most pleasurable experience one could imagine from an auto dealership. Steve Hewitt, Mike Meier, and the management team were have been very helpful. Two purchases (in two months) came from here after failing to negotiate agreements from four other Toyota dealerships. I walk away feeling good every time I have been visit. Thank you very much. Keep up the good work!
Ricky Saly is a great representative your of company and service department! You should have him train the other service folks.
Alex Black is a terrific Service Department representative. You should keep her. Don't her get away.
Brent was very helpful and able to get me in to have my oil changed the same night that I called. I am very appreciative of the consideration he showed.
Your Service department is awesome.
Ricky Saly is awesome. He made sure all our concerns were addressed and that the cost of service was as reasonable as possible! We will continue to bring all three of our Toyotas in for service at Heartland. We had a very positive experience because of Ricky and he deserves a word of praise.
The time frame of negotiating the deal (terms of price) on the vehicle we purchased was relatively quick and easy. Our two salesperson (Dan/John) did a great job!
Thank you for the excellent service. It's a pleasure to do business with you!!
Drake Ackley was a competent salesperson who was not pushy. I appreciated that. He knew about the Prius V and, if he didn't know the answer to my questions, he sought information from others, so all of my questions were answered. He also had an unassuming demeanor & a good sense of humor which made the process more pleasant. He also stood by his word. Joe (at the desk) was accommodating and skillful in locating the exact vehicle I wanted in a timely manner. Christy, in finance, was very conscientious and explained things clearly. This is the second vehicle I have purchased from Heartland and, once again, it has been an excellent experience in all respects.
If there was a way to rate my experience as better than excellent I would do so! Thank you Shawn Magill!
Steve Hewitt and Chrissy Beckner provided an excellent buying experience. I appreciate the flexibility Steve provided through the buying process.
It is because the prompt and professional service and sales we've purchased 3 Toyotas from Heartland Toyota. The Rav4, Prius and just recently Toyota Tacoma.
Once again - You gals and guys are wonderful. Thanks so much for your exceptional customer service!!
I love coming in. Very clean place, wonderful people who are very helpful, comfortable waiting area/ latte stand. That's probably why we are so regular with servicing our Prius. And why we haven't had any problems with the car since it was purchased.
Since I have been getting my services done at your Bremerton faciliity ..I have got to know one of your lead mechanics, Frank Fagan ... Thats the only guy I want working on my cars ...this guy is super good ...I have 2 cars that I service over there and I really like that one guy works on both of them and then comes in to the lounge and explains what he did...talk about personable service... I cant say enough about that kind of service....thank you!
Scott Moritz has provided amazing service to the Guerrero family. He always provides the communication we expect. During the 4 year service he has provided our family, he is always professional, courteous, and knowledgable about the Toyota name. We always try and refer him to our network of friends as he has never let us down. Keep up the good work Scott!
Jerry Bouldwin and everyone we met at the dealership was awesome. Enjoyed the whole experience which is not the usual case when buying cars, at least for me. Thanks you so much for making it fun.
Aaron Smith was a pleasure to work with, thank you.
Ricky Saly did an outstanding job for me, as always.
Brent Baird makes me smile.
Ricky Salas, again, was delightful and very helpful. He was informative and friendly. He multitasks very well! We just had our 2002 Camry serviced at this service visit. I am confident that the car is ready for the winter! We appreciate the quality work that Toyota attempts to do.
Always a pleasure doing business with Ricky Saly. Very knowledgeable about our Toyota vehicles, explains our repairs and services so that we know what's going on with our vehicles!
Thank you for the wonderful experience. Everything went smoothly. Everything went according to what was planned. Thanks Again.
I just came in to get keys made... there were a couple of recall items that needed to be addressed and Rick said they could do them too. He said it would take a couple of hours. He came in to show me two filters that needed changing and suggested that I change the PCV valve also. It took a little longer than two hours but it worked out fine as I did not have to make a second trip. You have a very nice facility and your people are great! Thank you!
Frank and Ronda Kincaid
Ricky Saly was great in helping us figure out what to do about a running board repair. We came up with a great solution and he made it happen efficiently. Thanks!
I love the people and facility at Heartland Toyota..........they really succeed in making it a pleasant experience for the customer. Thank you
Your service representative, Aaron Smith, was really helpful, courteous, and generally pleasant. A nice experience.
Once again, Scott Moritz provided excellent service
Alex Black gave me great customer service!
Although no repair was involved, just a routine service check, The service was excellent. Though I arrived 2 hours earlier than appointment time, I was taken immediately and was finished even before scheduled appointment time! With my pre-paid service plan, altogether, a very good experience.
ALEX BLACK WAS MOST HELPFUL AND SHE WENT BEYOND EXPECTATIONS.I HAD A VERY SHORT PERIOD OF TIME AND SHE HAD THE WORK PERFORMED EXACTLY ON TIME SO I COULD PICK MY WIFE UP FROM CHEMOTHERAPY O SCHEDULE. THANK YOU SO MUCH. YOUR SERVICE DEPARTMENT IS A #1.
My wife and I continue to be impressed with your service staff. We want to pass along our sincerest appreciation for Ricky Saly, who always does the most thorough job with the servicing of our two vehicles. Ricky consistently goes above and beyond the call of duty in the most courteous and professional manner. He is truly an asset to Heartland Toyota and one of the main reasons we continue to pursue our vehicles' service needs with Heartland.
The young man, Tim, who worked on my car was a very nice young man and was very good at explaining what he was doing as he was doing it. His customer service and sense of humor was womderful. He was able to explain the reasons that he was recommending extra services and was not a "salesman" in his recommendations. This was a much more pleasent experience than sitting in my car as the oil change was completed or having to sit in a waiting room.
They were ALL EXCELLENT!!!!!!
Heartland is first class. Thank you for your courtesy and efficiency.
As always, when working with Scott Moritz at Heartland Toyota, my experience is excellent, and relaxing. Scott communicates well, every step of the way, and explains everything carefully so I will understand (not knowing anything about cars). He will spend whatever time it takes to answer all my concerns. He always lets you know when to consider replacing something, and is never pushy. I really would never consider going there without Scott being there. He is the best! Thank you Toyota! And thank you Scott Moritz!!!
Great service. Heartland was able to get us in early since our mileage was more than anticipated and we needed the first oil change sooner.
Impressed that this shop does not try to push unneeded repairs, and is rigorous in ensuring the customer authorizes all work. Keep it up!
Whole visit was a pleasant experience. Scott Moritz was very courteous and helpful.
Mike "Mack daddy" Maier and Alex Black was up in there helpin me so I could get home to my boo. Thanks y'all keep it real.
Dropped my car off in the morning before work. Called later on and spoke with a lady. I asked if my car could be done before 12. She said not a problem and will tell my rep person. Came back to you guys at my lunch break to pick my car up. A lady helped me with checkout, she asked who my rep was I wasn't 100% sure of the name but she looked it up and got my paperwork. I was in and out with the great service your team. I'm a single parent mom and I didn't have to use leave from work or use my saturday day off to bring my car in for service. It was great! Thank you.
Was in for my usual oil change, inspection etc. Wouldn't trust anybody else with my car except Toyota! Scott Moritz--you're the best. I always drive away feeling good about the special care you give me and my 2003 Toyota. I'm sure it will still be going strong after I'm gone--as it has only 42,000 miles on it--as of today! Thanks all...............till next time.
Alex Black is AWESOME! Excellent customer service! GOLD STARS!!!
Scott Moritz is very informative, he took the time to answer my questions about when I need new tires. Thank you!
I enjoy working with Alex Black every time I have an appointment. She is always kind and helpful! Although it did take much longer than expected to have my oil change done, Alex helped me get out in a timely manner. Once again, thanks Alex!
Alex Black went above and beyond ! When I have seen the final charge for my vehicle, it was expensive. Then Alex helped me out by providing my military discount and my Toyota points that I didn't even know about. Very respectable and kind and knows what she is doing! One out of the few and out of the many people that I can write and say that I am happy about my service.
My husband and I have bought probably 6 cars together in the past. I have never had such a pleasant experience with a car salesman as I did yesterday. Steve Hewitt was a pleasure to deal with, he was fast & efficient with our time and needs. I am recommending him and your dealership to all of my friends.
Michael Maier was very helpful with regard to my other non-service body damage questions about our car. During the time it was being serviced I talked to Eric in Sales about car values and also about the car body damage and he was also very helpful. I felt both men were very knowledgeable about the vehicles they work with and it's this broad-based knowledge that is helpful to the customer.
Outstanding service as always. Thank you, Scott Moritz, for your attention to the details.
Great service from Scott Moritz and the service team. Thank you!
Michael Maier, thank you for being reliable and super courteous. Actually, the Heartland Toyota team is terrific.
Mike Maier is an awesome customer service rep. He really makes Heartland Toyota look good.
Enjoyed working with Ricky Saly very much!!!!
Scott Moritz was very helpful with my car's problems. I like him to always work on my car each time for a service in the future.
Thank you Alexandria Black for taking the time in finding the lug nut kit to replace the broken one, and also for bringing to my attention the replacement of the worn out wiper inserts. I appreciate your excellent service and thank the guys for vacumming and washing my car. It looks great! See you next time.
Ricky Saly was very friendly and courteous and provided a lot of good information regarding replacement tires.
Aaron Smith was very helpful explaining the items that I should and did have repaired. Thank you again for your professional service.
Alex Black is very helpful and answers all questions we have.
As usual Scott Moritz and the service staff did a great job in getting my Tundra repaired in very quickly. I was expecting it to take a few days but the job was completed the next day with everything on list done. Great job and thanks again.
Mr. Ricky Saly gave me excellent service, explained the repair work needed, called me to let me know about my battery test and needing a new one and other extra work that needed to be done and gave me estimates as to their costs. He is very knowledgeable and upbeat in his service. My car was ready when he said it would. I have been in for service several times over the recent years and always have had excellent service and friendly personnel and i tell my friends that.
I had some concerns about my truck when I dropped it off for tires and repairs, so I left a brief note. I was contacted by phone by Alex Black with all my answers. Alex was very professional in answering my concerns. Alex called me later in the day to tell me that my truck was finished as promised. I would give her an "A" in courtesy,knowledge,and professionalism in her posistion with your company. Thank you, and again a special thanks to Alex Black.
I very much appreciate the friendly and courteous staff at Heartland Toyota.
Mike Maier is a real *Pro's Pro* in service!!! What a delight to work with.
Every time I come here it is pleasant!! Ricky Saly is excellent. I love Heartland Toyota.
We just want to comment on the excellent service that we received. We were especially happy with how Brent Baird treated us as customers. His manner, efficiency and knowledge on what we needed and what to expect in time, costs and service were so helpful to us. We hope that you appreciate what a valuable employee you have in Brent. Thank you.
Ricky Saly was very attentive to our needs as a customer of Haselwood. What a great representative he is for your company.
Scott Moritz is always helpful and I'm glad he works for Heartland!
I have always had my wife's 2004 Toyota Solara serviced at Heartland Toyota, where we purchased it. My wife and I would like to thank two of your service department employees. These two people represent what customer service is all about. Their concern is to make sure that our vehicle is serviced properly, quickly and right the first time. They also are very pleasant to talk with; they know their job!
Please pass this on our thanks for making our service experience a great one.
Mr. and Mrs. Sawyers
I have owned my Avalon for 6 years and have brought it in for general services and for only one problem (fixed the same day). I am always pleased with the service I receive and I recommend your dealership to any one who asks. Thanks again for great service. I was informed of the service plan for continued service calls and will most likely take advantage of the savings.
Ricky Saly was very helpful, knowledgable, and personable. Thank you!
Nothing short of great!!! Sales and service are superb.
Your employees deserve recognition, they made it a point that we are served with outmost satisfaction. James Alameda, Mike Dunlop, Bien Juliano and the rest made our visit memorable. I hope Toyota recognizes their service to your customers, like us.
Getting my car fixed so quickly was greatly appreciated last Saturday. Heartland Toyota has always been a great place to do business. Scott Moritz certainly 'went the extra mile' and added to my good feelings about this business. Thank you.
Excellent service. The car was ready sooner than promised. Ricky Saly was very kind and helpful. I always enjoy visiting with him. An excellent employee!!!
Once again Scott Moritz did a great job. Explained everything before and after the service. I will go to only Scott Moritz when I need service.
Alex Black is wonderful! We take our cars wherever she is! Thank you, Alex!!
Everyone, as usual, was very professional, welcoming, and helpful. The needed work was done on time, as promised. HEARTLAND TOYOTA is a wonderful place to do bussiness with.
I think it may have been completed sooner than thought BUT that might be because I had such a pleasant & personally productive time in your great waiting area!
Alex Black was very friendly, courteous and professional. A definite asset to Heartland.
Aaron Smith was very helpful and kept me informed during the progress of the servicing. My salesman, Shawn Magill, was present and made sure that I was taken care of during my visit. This was a new install for the dealership so it took longer than expected.
Ricky Saley takes great care of me everytime I have service on our cars! We use Heartland Toyota exclusively for our 4Runner and Lexus LS430. The customer service is always superb!
In the past I have recommended potential buyers to you. I know the system as I was a sales person and a Sales Manager for Continental Motors in Anchorage Alaska. And, I will continue to refer potential buyers to you. Your staff is fantastic and your product is the best.
Scott Moritz took care of all of my concerns about my Corolla to my complete satisfaction. Scott always explains the work that was completed and describes what may be needed in the future for repairs. He is a great Heartland employee.
I would definitely like to express my appreciation to Shawn Magill for all his patient help, expertise, and instruction. Also to Jimmy Alameda and your financial individuals. Purchasing my Camry was indeed a better experience than I've had at other car dealerships.
Enjoy doing business with Ricky Saly, very attentive. Next maintenance appointment is scheduled for March, 2013.
Ricky Saly usually arranges for the service for our Camry and does so in a very friendly and professional manner. Ricky is more than a service associate, he listens to our concerns and explains everything in a way that is easy to understand. He is one of the primary reasons we have our car serviced by Heartland. As a side note when I brought our Camry in for service on 10/15/12 Ricky was busy with another customer but took the opportunity to acknowledge my being there. Another associate,whose name I unfortunately do not recall immediately assisted me with the same friendly and professional manner as Ricky. We were informed about coming service needs without any pressure to set a date. This is a relief as our experience in the past from other dealers was not as pleasant. Please be assurred that when we do schedule for service it will be at Heartland. Thank you for everything.
Jim and Frances Degnan
Ricky Saly was very courteous and professional, very knowledgeable, answered all my questions. My truck was ready sooner than expected.
Mr. Ricky Saly was very helpful and friendly. He even offered to set up my next appointment but I am not ready to schedule that far in advance.
I want to take just few moments to applaud one of your employees, Ricky Sally. I deal only with Ricky and his maintenance team whenever I come in so that the same team works on my vehicle each time. A wonderful option that I am so glad your dealership offers!
I am sure you are both well aware that Ricky is exemplary in every aspect of his customer service! I work full time in customer service, dealing directly with the public so I know firsthand how challenging any situation can be when for some reason the customer feels they are not being accommodated. I have watched Ricky in action and his enthusiasm is incredible! He is through, efficient and friendly with each and every customer. I know first hand how truly difficult that can be! Ricky makes this look easy when the majority of times when customer service is anything but!
I come from Sequim to have my car serviced at your dealership because my local dealer is not allowed to even look at my Scion xB. Ricky's maintenance team goes above and beyond to identify and repair important aspects to optimize my vehicle's performance so they deserve huge kudos as well!! A special recognition to the detailer; how they manage to remove most of the layer of perma dog hair each time is astounding! I want to come in once a month just for that service :-)
Your waiting/lounge area is comfortable and accommodating and very much appreciated!
Please convey my heartfelt appreciation to Ricky Saly and his maintenance team for the continued excellent repairs and customer service with my Scion XB. So many times the public complains; praise and recognition by upper level management is long overdue for Ricky and his maintenance team!!
Great service and excellent customer service. Love the cafe!!
Scott Moritz is a great person to work with. You are truly blessed with having his type of personality and knowledge. Thanks Scott!
Just keep up the good work and Scott Moritz is great to deal with!
Shawn Magill was very thorough in explaining the features of the car and being flexible in accommodating my needs.
I always feel Scott Moritz has my best interests foremost in whatever services are recommended.
Mike Maier always takes excellent care of me. Hugs to Mike!!
When I got there they were going to do regular mantainence, but found out that other work had to be done. It was going to take two or three hours and it was close to lunch time I suggested that Aaron Smith take me out to lunch, but he suggested that I take a shuttle to my favirote resturant which I did. The driver showed up right away, he was very polite and helpful (I walk with difficulty). He drove me to Olive Garden in Silverdale. He was a careful driver, I felt safe with his driving. When I was through and needed to get back, he picked me up and drove me back safe and sound. Everyone treated me like a valued customer and I liked that. I will come back. Thank you.
Carol and Patrick Plaster
Just that everyone is so nice and helpful. I use to hate taking my car for an oil change but now you make it such a nice experience that I dont mind at all.
Scott Moritz was very attentive, polite, nice and very genuine. It's a pleasure to get something done, when someone like Scott seems genuinely interested in helping to get the process done smoothly. Your facility is so nice - makes it a pleasure to get a maintenance "chore" done on our car. I hope that never changes, because you guys do it so well. Keep up the great work - it's outstanding!
Just wanted to say thank you to Steve Hewitt and Chrissy Beckner for making it a plesent and enjoyable experience buying our new Prius!
Spence & Patty Louthan
Once again my service advisor Brent Baird is the entire reason I wake up in the morning and hope something is wrong with my FJ just so I have an excuse to head into the service dept and see his smiling face. I didn't panic when I received a flat tire because I knew Brent would take care of all my service needs in a promt, professional, friendy manner and exceed all my expectations. My service was great as always. I could have had Les Schwab repair my flat at no charge but the service I receive at Heartland is second to none and the car wash and free latte. Brent you are one in a million. Thanks again.
Thank you for maintaining a terrific dealership. The staff are always friendly and ready to help in any way. There is a comfortable place to wait and we can choose from a myriad of snacks or drinks. (A coupon is not necessary, but is thoughtful.) The work is completed in a timely manner and if there are any questions, the staff does not hesitate to track us down. And we love that our vehicle comes back to us all shiny and newly washed. Our truck may already be two years old but it feels like brand new. We recommend Heartland to anyone we talk with that is looking for a new vehicle. We are comfortable in the recommendations we make because of the customer service and quality of vehicle care that Heartland offers.
I am very impressed with the 1st rate operation you have in Bremerton. Ricky Saly is outstanding.
Ricky Saly did a great job explaining the repairs to me. Also appreciated he showed me under the car and I could see the problems for myself. You guys are always prompt and courteous. I also appreciate, as a woman, I don't feel as though I'm being taken advantage of like I have at other repair shops. Keep up the great work!
It was a pleasure working with Scott Moritz. He is an outstanding service manager. I look forward to working with him again.
Was very pleased with the service. Scott Moritz checked with me several times during the servicing and was professional and instructive. I particularly like having the desks in the waiting room so my time isn't wasted.
Everyone is very helpful, I love heartland and always suggest it to my coworkers and friends!
Rick Weisel was very good to me, and let my dog come into the office. He showed me the needed repairs and I WILL bring the car in again at a later time to have them fixed. I have found all your staff to be pleasant and friendly, also. Thanks again.
Ricky Saly was great. They found that my wiper blades were not in good shape and Ricky found me and explained that to me. He asked if I'd like them replaced before they replaced them. Of course, I said yes, but appreciated being asked first. I usually have Michael Maier help me, but Ricky was excellent too. I wouldn't go anywhere else for service.
We always receive excellent service and Ricky Saly is wonderful!
Great service, great price on tires, love the rewards program.
Was in for just an oil change but always am well taken care of and staff is always efficient and courteous. Would recommend Heartland to others. Thank you.
We had very good service yesterday-the car was ready on time and everything was described to my son who had taken the car in for a 30,000 mile check-up.
Thank you for making it so pleseant. It's clean and comfortable the people are so friendly and they treat you so nice.
Bill Cote, Chrissy and your entire team is awesome. Keep on doing what you're doing. Thank you.
George Gasson III
Ricky took the extra step to call and ensure charges were covered under our pre-paid maintenace plan for the additional work that was completed. Thank you Ricky!!
Ricky was very conscientious and explained all charges to me and offered to schedule my next appointment. He walked me to my car in the parking lot after it was washed. It looked like a new car. We discussed new tires which I will do at a later date.
Superb service. Since the oil change, the car purrs. New windshield wipers are great. I appreciate the way Scott takes care of my car.
Thank you Alex for a job well done. It is always a pleasure to have you take care of my vehicles.
Vincent D Fortune
Over the past years we have been very pleased with the vhicle support by the Heartland service department. When it came time to replace our previous car it was this service support which made us to opt for the 4Runner rather than some other make.
Very happy with the service provided at Heartland. We have been bringing both of our vehicles there for many years, and will continue to do so.
Just went for an oil change, mechanic noticed a rodents nest in the air conditioning filter, was notified about the extra work and was taken care of in a timely manor. Ricky is a very personal service manager and enjoyed working with him. Always enjoy the first rate service and free wi-fi when I'm there.
As always I thank you and all the staff of Toyota for excellent service, courtesy and clean facilities.
Ricky is very professional and very nice to work with.
I feel that the service writers at Heartland are competent, and they don't try to upsell me. They see that my vehicles are well maintained, and they don't suggest things that I know I don't need.
Very satisfied with the car service. Always a pleasure to do business here. The customer service is excellent, which isn't always easy to find today. Rick Wessel was very pleasant and helpful. We will return for our next service. Thank-you
Alex, As usual your assistance makes Heartland Toyota our favorite place for maintaining our two Rav4s. (I think you probably keep the guys on their toes, right?) Thanks to all.
Jack and Kathy Manning
Super Service. Never been treated as well. Thank you.
The whole car buying experience was smooth and stressless. Thanks
Linda was excepitinal during the sale. As a friend Linda did say there is no hassle when dealing with family. I will recommend friends and family to visit Heartland. I am extremely happy with my purchase and you guys made it seem so simple. Thank you.
Mark and Alma Nowakowski
I LOVE the truck and the service from the guys at the dealership ..... I look back and think though I should have bartered for a Toyota hat ....... that would have made the deal lol thanks guys was great service.
I'd originally planned on leaving the car overnight for a 30k miles service, but you were able to get it done the same day I dropped it off (within 3 hours). Bravo!
Scott is the best service advisor I have ever had help me. He is very knowledgable and he doent try to overcharge. Even though service cost money, I never feel as though I was charged unfairly for my service. You are the best Scott, thank you.
My experience proved positive. Minor wait time until I handed my keys to the assistant. Enjoyed coffee and lunch in the cafe. Time went by quickly and work completed ahead of schedule.
Alexandra was very courteous and helpful. I have been very impressed with your dealership.
Alex was attentive, friendly, and informative. Well done!
Heartland fit us in on short notice, and resolved our concern with the car's brakes. We're very pleased with the service.
Thanks for Mike Santander and his very nice personality and his kindness. He always would take th time to help answer any questions that I might have - even when I called him or just showed up unexpectedly at the Dealership. Also thanks to Steve Hewitt for his taking time with me after I purchased the Prius c - in showing me all of the cars features, expecially the features on the radio. Thank you!
One of the easiest car buying experiences I have ever had. Rick was professional, helpful and courteous. No pressure from anyone - would definitely buy from Heartland and Rick again.
Ricky was wonderful. He explained everything in detail. He was very polite and professional. One of the best customer service reps we've ever come across.
The staff is extremely courteous and friendly. The service was outstanding.
Alexandra was very professional and curteous. I thouroughly enjoyed her smile and lively character, pleasant. She made the customer feel important.
Your dealership is the best we have ever experienced for service as well as our recent encounter with sales (James) regarding a new Highlander.
Joe Mattucci was the one that did the outstanding sales work but turned it over to Drake Ackley for the final paperwork and as I understood, Drake gets the credit for the sale. Drake does a great job in working with customers and will do well with future experience. It was a pleasure working with both and hope to do it again when our daughter Vivian trades in her 2005 Scion for a new model. (Vivian was an employee of 'yours' in or about 97) Oh! ...and not to forget your man from Boston, Jamie Brown, he is a great person that seems to do his work well while having a chat about 'this & that'. We hope to sit across his desk again signing the papers on another sale ...who knows when.
Rich & Zara Doggett
We are Toyota family and there is no better place to servicing it than Hearland Toyota. Your service advisors are one of the best and can really be trusted. Our heatful thanks to Mike M for his friendly and knowledgable Manner. That is why we keep coming back. Hearland Toyota is the best Toyota dealership in Western Washington. Thanks.
Phil and Carolina Wilson
Scott was very professional, prompt and courteous. I will be back to get my other vehicle's worked on.
We are so pleased to work with Scott Moritz...He is very knowledgable at what he does. Any questions we have, he answers with so much knowledge and information....he really knows his stuff! We trust in him and will continue bringing our car to him for service.
Simply the best dealership I have had the pleasure of working with. I used to be a long time customer and employee of Toyota of Tacoma. The sales and service teams are both excellent. Thank you.
Scott provided exceptional customer service.
Mr. Gerald Beedie is an excellent salesman and we appreciate how well he took care of us explaining about the vehicle and during the negotiations. He followed up and made sure the vehicle was clean and ready for us and made sure the paperwork got done. He is an asset to your organization and I hope he gets recognized for his fine work. We will let others know about our excellent service at Heartland Toyota and to look for Mr. Beedie.
Michael was great. Friendly, efficient and great to work with. He represents the service department very well.
2008 Tundra 30,000 mile service. I enjoyed working with Scott. He explained everything before & after service. I have been taking my Tundra for oil changes for a while. We have bought 7 vehicles from Heartland Toyota (through James Alameda) & we been treated the best. You have a great place & great staff Thanks!
Gary & Colleen Johnson
Brent was fabulous. He had everything I asked looked at. I always have excellent service at your dealership. I wouldn't go anywhere else. Keep up the good work.
Mr. Saly is very helpful and aware of the needs of his clients and takes very good care of them. He gave me the utmost attention and did not leave helping me to help someone else. He made sure that my vehicle was completely checked out and my vehicle is now running in tip top shape. Thank you, Mr. Saly.
The Toyota Service Dept has got to be the best @ Heartland! Ricky Saly was friendly and efficient checking in and thoughtful to offer a beverage while I waited for my car to be serviced. I brought my 2009 Corolla in for it's 35,000 maintenance check and was pleasantly surprised that the Service Technicians had finished so quickly. I was there less than one hour! And much appreciation to the guys that wash and vaccum my car. Kudos to everyone, they did an outstanding job!
Scott Moritz was helpful and explained clearly what was recommended for my vehicle. He was also patient and mellow. I got my appointment the same day I called and that really worked out great!
Augusto Cesar Nogoy
I love Heartland. The perks are a real treat, free beverage and car cleaned. Thank you. The service representative I worked with, Alex, was a joy: kind, professional and thoughtful. Better give her a raise so you don't lose her, she is a true asset to the company.
Would like to thank Scott Moritz for his outstanding customer service.
As expected, service and staff performance was much above standard. It's always a pleasure to have my car serviced at Heartland. Thank you.
I've bought quite a few used cars. Typically I've never had a good experience at a new dealer lot but you guys rock! Every body I encountered was great. It used to be a standard practice to fill up the tank and give the car one last shine-up, but this has become a lost courtesy. I whole heartedly appreciated your service. I cannot remember a more satisfying vehicle purchase. Thank you!
We have now purchased two Toyotas from Rick Biehl, and found him to be well informed, helpful and willing to find the perfect vehicle for us each time. We would definitely come back to Rick in the future. Since this is our sixth Toyota, we know we will be back at some point.
We had a very pleasant experience with Mike, Steve and Jamie. Thank you for making our trip from Wenatchee to Bremerton and enjoyable one. Not the usual or expected experience with most car dealers. Thanks again guys. You do nice work and I love the new Venza!!!
Vehicle sold itself, Gerry arrange for a comparison drive (Ram 1500 5.7 Hemi). He was straight up and no BS...Just the way I like doing business.
Steve Hewitt is an amazing sales person! Your staff is professional and knowledgable of the products. Charles Scott worked with us on signing. Answered every question promptly and accurately. We never felt rushed, but got out of there in record time. (which made us both, very happy!)
Everyone very fun, friendly and professional! Great experience!
When we explained that we have had problems with our battery many times the srvice person outlined what could be done to check it explained we would have additional wait time and kept us updated on the progress (battery wasn't holding a charge and had to be replaced}. We had experienced the same problem some months back. We were very pleased with the attention and help with our problem.
Superb service as always. I forget his name but short bald guy with glasses... Mike maybe? Anyways he was an absolute pleasure to work with. Really worked with my wife and I when we were getting our jeeps 90,000 mile service. He even helped save us a good $60. I always feel like you guys are on the customers side when it comes to maintenance and repairs. Thanks for your honesty and great service.
Usually, I'd rather go to the dentist than to a car dealer. But, not the case with this purchase! Very good sales guy (Shawn Magill), low pressure, new clean store and very straight forward process from start to finish made it easy and enjoyable. I'll certainly consider Heartland and Toyota the next time around.
Alex is fantastic. She not only makes sure the job is done well but also that it is completed in a timely manner. She is very personable and pleasant, even when busy.
Scott has worked with us since we purchased our Avalon and we have always appreciated his pleasant and helpful nature.
The service and the contacts with personnel at Heartland Toyota are always of value, and always pleasant.
Grant was easy to work with & absolutely professional and helpful.
I always enjoy working with Mike -- He is so very congenial, knowledgeable and willing to listen to what the issues are. He calls with any issues and is an exellent intermediary between my ex-husband (still friends) and I ;-)) Both of us rely on Mike to guide us in the right decisions and we trust him implicitly!! Thanks so much Mike!
Maureen and Ron
Alex and your department exceeded my expectations. Well done!
Once again Scott went above and beyond to provide assistance!!!!!
Aaron Smith gave me the best service that I've ever had. He was able to help get an issue with my insurance corrected and repairs done in only 24 hours. His actions Helped get my family on the road to our next duty station. It's folks like Aaron that will keep me a loyal Toyota customer; without him, i'd still be sitting here with a broken sunroof and wet kids... Thank you so much, Aaron.
Everyone we dealt with was helpful and professional, we really appreciate the time that was spent to make sure that we were comfortable with our new Prious and that we understood how to drive it and to use all the features. We look forward to coming to the owners gathering next week.
Alex is a great person to work with each time we come in for service on our 2005 Prius. She is always friendly and makes us feel comfortable with our questions. Thanks for hiring friendly people for your service representatives.
Beverly & James Hall
I'm a Toyota costumer and I've been for many years. I would like to acknowledge that I'm very satisfied with the outstanding costumer service that Mr. Scott Moritz have been provided over the years, not only that he always makes sure in providing and explaining the information in regards to my vehicle needs. The knowledge that Mr. Moritz has and the efficiency developing his job to make sure the costumer it's happy and satisfied, certainly makes me feel safe on the road using my vehicle. I trust Toyota because Mr. Scott. and I feel always welcome in Toyota Bremerton.
Thank you in advance for your wonderful services.
As always, your staff was very professional and friendly. The Scion is my son's car and this was his first time dropping it off for routine maintenance. This was a wonderful experience for him.
Just wanted to acknowledge that I have been always very satisfied with the outstanding costumer service that Scott Moritz has been providing over the years. I feel very welcome and comfortable. No only that but Scott always make sure explaining and overview of the information on parts and services that my car needs. I certainly trust Toyota providing the services and need's of my vehicle, because Scott knowledge. Thank you, Thank you very much Scott for making sure that my vehicle get the services & repairs on time. I feel very safe in the road because I trust you. Gracias!
Scott was very professional and helpful with answering my questions. I really appreciated the car wash and vacuuming, too. Thank You.
Thanks to Scott Moritz for assisting me when I bring my Lexus in for servicing. He is such a pleasure to do business with. I am most grateful that he is a part of your Heartland Toyota Team. Keep up the excellent work Scott!
I did not have an appointment for this service. Michael was gracious and prompt in getting the car in for a new tail light. He also showed me how to change the battery in the key. I appreciate his prompt attention and kindness. Thanks Michael!
Service staff are knowledgeable, friendly and helpful FIVE STARS. All our scheduled maintenances have been performed efficiently and as far as I can tell thouroughly and professionally.
Your service agents are very cordial, professional and thorough. It's a pleasure to do business with your company.
It was a pleasant experience.The service was excellent, efficient, and on time. The waiting area was comfortable and enjoyable with the free latte.
The dealership and Michael are always welcoming, accommodating, totally professional and efficient in providing service to me and my much loved Corolla. Thank you! Also, I really appreciate the shuttle service.
I enjoy visiting your facility. Everyone I talk to there is courteous and pleasant to work with. My service advisor Michael Maier is especially great to work with!
Ricky was a pleasure to work with. I would highly recommend him to others.
Great place, great people, great coffee!
I always have exceptional and friendly service from the Heartland Toyota staff. Great job.
Mike Maier is a great Service Adviser. It is always a pleasure to see him when I visit the dealership. Repairs are timely, and correct. Mike always goes beyond what I expect. Which in turn keeps me comong back. As a former mechanic and auto repair shop owner I am picky. Hopefully I will be a customer for life... Thank you Tom Maggerise, Mike, and the rest of the Heartland Toyota service department.
Absolutely perfect. Feel confident when driving away from Heartland servicing the van. Rick was most accomodating.
Scott was most helpful - very attentive to special instructions I had for him regarding my service. I really appreciated his willingness to help me. It was a pleasant experience all round.
Went in for an oil change but, due to the fine attention to detail of the service staff th at Heartland, they found a nail lodged in my front tire that could have been so very dangerous on the highway. I had no idea it was there!! Of course they took care of it like they always do. Pride, Professionalism, and super service that is what makes Heartland great!
Thanks to Scott for his excellent customer service...you are the best! Thanks to the mechanics for another fine job. I love being able to come in here and be treated so well! Thanks too for the use of the rental car, you made my day much easier and fun! That's why I keep coming back to my favorite Toyota dealer! AWESOME SERVICE!!!!!!
In 1986, which was the year my wife and I married, I purchased my first new car; It was a Toyota Corolla. Toyota had a fantastic reputation even then for longevity and sound mechanics. Since that initial purchase, I have happily purchased Toyotas many times over for my family as well as my business.
Last Spring, during a routine oil check, we discovered my daughter's Rav4 was consuming unusual amounts of oil. Fortunately, we were provided exceptional help by your Assistant Service Department Manager, Ricky Saly.
His clear explanation of the problem, it's possible remedies, his kind yet professional demeanor gave us countless reasons to maintain and even increase our faith in Toyota. His presence at Heartland Toyota in particular, reassures us that your dealership is the place for continued patronage.
Thank you for all you do to encourage the outstanding performance of your staff and especially Mr. Saly.
My sincere and best regards.
Car and buying experience was outstanding. Grant was professional, informative, and thoroughly delightful to work with.
Ricky and Jerry were excellent professionals who met my needs.
Ricky was a complete professional and delivered what he promised. Thanks.
Very good and friendly service! Both Rick and Scott were extremely professional and helpful! Thank you.
Scott does a great job!
Our 75000 mile warranty service was absolutely the best!
Michael Maier took good care of us and was very upbeat and great to work with. Thanks!
Another awesome job in which you went out of your way to get my Ford Expedition going smoothly again. Thanks so much.
Rick helped me this time and he did a great job. I talked with Alex and mike like I always do an the introduced me to Gabe the guy that does all of the work on my truck. He does a great job too. Everyone I meet there is very friendly and your team is setting the standards of customer service higher and higher. Keep up the good work!
I am very pleased with the service. Alex Black provided me with a solid estimate for the service. She kept me informed during the service process. This included additional work to replace the water pump. The staff was friendly and very helpful. I plan to use Heartland Toyota to service my vehicles in the future.
We are VERY SATISFIED with the professional service provided by the Heartland representatives. THANK YOU!! It is a pleasure to do business with you!! We are enjoying our 2010 Camry!!
Ed & Susan Evans
Scott Moritz has always taken such good care of us and our Toyota cars and trucks. We value his judgement and advice.
You always do outstanding work and great customer service. It's always a pleasure to do business with Heartland Toyota.
It is always a pleasure having Scott Moritz as my Assistant Service Manager. He takes good care of me and my 2004 Toyota Carolla. I feel he is honest and answers all my questions and concerns with clarity. He is my go to guy, hands down. Would also like to recognize the whole Heartland Toyota Team. Thank you for helping me keep my Corolla on the road. :-)
Scott was a pleasure to deal with, I appreciate his time and attention to detail.
Great service , friendly staff, always enjoy bringing my car into toyota. :) I also like being able to count on the same mechanic Frank , it's nice knowing that the same mechanic can work on my car year after year, that is what keeps me coming back.
Ricky took time to listen to my comments and questions. He provided valuable information to allow me to make appropriate decisions. He was professional, helpful and pleasant. In short, he was awesome! Thanks for having employees like Ricky Saly.
Very prompt and courteous service. We appreciate it.
We really enjoyed working with Mike, our salesman. He was knowledgeable, nice and seemed to really love his job. We felt no pressure from him, just a desire for us to choose the exact vehicle we would be happy with. Our experience was a good one, plus we got the car we always wanted. Thanks.
Bob and Claudia Smith
It's always a pleasure doing business with Heartland.
I just wanted to leave a brief comment on my experience with Heartland Toyota. You all went beyond my expectations and really provided a great buyers experience! The Sales Consultant Steve Hewitt was very helpful and I would recommend him to anyone! As well, the technician Scott was personable and easy to deal with! I am very happy with my purchase and plan to go to Heartland for future service!
You folks provide more than just service. You provide personality and over the top accommodations. Thanks for the work and the prepaid opportunity you gave us when we bought our vehicle.
Alex always does a good job and goes well beyond what is expected of her.
Easy process, no pressure, best experience at a dealership ever!
Alexanrda is excellent. She described in detail the work to be perfomed and provided an acurate cost breakdown. She was very customer oriented and helpful.
Thank you for the excellent service and I love the shuttle service, as well! I enjoyed my Chai teas and the Italian Soda, too!!
Ricky the service rep was quite helpful and was willing to help with my problems.
Scott is great - you have a wonderful employee. Having service done is always a hassle - but so much easier at Toyota!
Ricky Saly is a terrific employee. He's knowledgeable and enthusiastic. We were very satisfied with the service we received from him.
Terrific young woman who always is my service representative. Attentive, knowledgeable, helpful. Thanks Alex!
I needed a new battery for my wife's Prius. We were sending it to Maryland and the Prius was due to be picked up at noon. Mike in Service dept. made room for a unscheduled appt. Excellent service for a panicked dad. My daughter was moving to US after living in Haiti for 16 years and was in need of a good car. A 2008 Prius with only 23,200 miles was perfect for her needs. Many thanks to Mike in service and the guys in parts.
I would like to thank the young man who was so kind and helpful to me. He made it all so clear and so easy. This was a gift for me as I have had a brain injury in the past and can't always follow what is being explained to me. You, the company, seem to hire really great people and I thank you for it. My car is super and I will rely on you for your help in the future.
I have three Toyota vehicles. I always service them at Heartland and have requested Scott Moritz who, like all of your team, does an outstanding job. Scott is very good about explaining things.
Tom, I enjoyed meeting you recently during my visit to Heartland Toyota. I think you have made a customer for life. The service extended to me was outstanding. Milo Bennett provided me with an extraordinary level of service. No only did he order a front license plate mount for me but he installed it. In addition, he had the car washed before the mount was installed. I was also given a free coffee drink coupon. Please commend your excellent staff. I will definitely be back to have my Toyotas serviced.
Thank you for the special experience.
I mostly appreciated the promptness of the service I received. Everything was accomplished in less time than I was told it would take. Mr. Saly kept me informed as to the progress of the work.
Also the facilities are very nice and the amenities are appreciated, especially the complimentary coffee and muffin! The appearance of the entire complex is outstanding.
For several years have been taking our cars to the Lexus dealer in Fife. It is a very impressive experience to have service accomplished there.
I was not in the least bit let down by my experience at your dealership. I was impressed.
I am glad I made the change. Keep up the good work.
I recently attended a new owners clinic at Heartland Toyota. The entire staff convinced me that not only had I purchased a quality vehicle, a 2010 Highlander, but could also look forward to the highest quality service.
Having just completed the first service appointment I can say without reservation that Heartland Toyota provides the customer with the finest sales and service experience.
Thank you, Heartland Toyota.
I've been getting both my Toyotas serviced at Heartland since late 2002. I have never had a negative experience.
All of the service reps I have dealt with in this time have been open, honest and friendly.
I've been dealing with Mike Maier exclusively for the last several years and couldn't be happier.
I'm always able to get a service appointment to suit my schedule. Every time I have one of my cars serviced the work is done when promised, at the price quoted and I have never needed to return for the same work.
I don't know how this could be any better. Oh, maybe they could do it for free. That would be better but then they probably wouldn't be around much longer.
We have put off buying a car because we always felt pressured, but at Heartland Toyota we felt like everyone cared about us.
Our salesman was very friendly and took a lot a time with us old folks so we were able to drive this new car.
I have serviced all my Toyota's with Heartland Toyota Service Department for almost 20 years; and this is not the 1st letter I have written in support.
On my last service visit Richard Wessel looked at the computer screen for a moment and knew more about my 1995 T100 than I did. He recommended just the right service to insure my forthcoming off-road trip to the desert would be worry free. When I brought up additional service concerns, he quickly pointed out that these had been handled in past appointments and were not necessary at this time.
Richard ensured the mechanic looked at remote sounds and discrepancy that even I had a hard time describing. But most important to me; I know that things are repaired properly. I don't need problems when I'm 30 miles out in the desert.
I own three Toyota's and wouldn't go anywhere else.
I've been getting both my Toyotas serviced at Heartland since late 2002. I have never had a negative experience. All of the service reps I have dealt with in this time have been open, honest and friendly.
I've been dealing with Mike Maier exclusively for the last several years and couldn't be happier. I'm always able to get a service appointment to suit my schedule.
Every time I have one of my cars serviced the work is done when promised, at the price quoted and I have never needed to return for the same work.
I don't know how this could be any better. Oh, maybe they could do it for free. That would be better but then they probably wouldn't be around much longer.
We Have just recently purchased a new Toyota Tacoma, and took delivery yesterday. My salesman was Michael Santander.
From the very start of Business/negotiations, until the very end, Mike was professional, friendly and knew his Job very well. He answered all questions and kept me informed of the delivery due date. When I picked up the truck, he had it show room clean, and shining like a silver dollar. I would be pleased to have Mike for my salesman for any future purchases.
Thanks Mike for a great experience.
Jim and Debbie Corso
Shawn made buying our new Tacoma very enjoyable!
He was very informative and excited about his products, which made us comfortable in the quality of Toyota trucks! Purchasing this truck was one of the easiest processes we been through, Shawn and the staff did all the work we just had to sign.
Thanks again Shawn and Heartland we LOVE our new Tacoma!!
I can't say enough good about the great and friendly service I receive from Scott Moritz. He makes each visit a pleasant experience that causes me to return for my Prius 2010 servicing.
My experiences with Scott Moritz at Heartland Toyota have been nothing less than exquisite!!
He is by far the most accommodating service manager I have ever dealt with. He always calls me back immediately, after leaving a message. He will make all efforts to get my car in at my convenience. He keeps me updated on any change in the service plan, and answers every question and concern I may have. He is always pleasant and happy!! I mean ALWAYS. He brightens my day with his cheerfulness and professionalism. In today's world, very few have this excellent of a work ethic. I am always amazed at what a nice experience it is to go and have my car serviced! My husband and I really do appreciate everything you do Scott. Thank you for making our visits to Heartland Toyota a pleasant one.
Barbara George and I have always had the best service on both our Toyotas in Bremerton but we have moved to Hoquiam now and have had to change our services to Five Star Toyota. We are looking forward to the same kind of relationship with this new dealership we had with you. Thank You
I bought my 2002 RAV4 from Heartland Toyota more than 10 years ago. The sales experience was great and the service since the sale has been consistently outstanding. I just had my first routine service following major work done in December and service associate Ricky Saly had me in and out within an hour.
Technicians saw some extra work that have to be done. Terry look for me and was very informative on what has to be done.
Although I said no for now, he was not pressuring about it. I finally got approval from my wife and Terry got me on a schedule right away. Since work involved keeping my car for almost a day, Terry was able to get me a loner the same time he was arranging for my next appointment.
I like going to this dealership, the operations is being ran smoothly and respectfully with surely customer service and happiness as a priority.
I was very impressed with the level of knowledge my service writer had! He was to date the best I have had. I will be coming to Brent Baird for all my car needs. The customer service at Heartland Toyota by far can not be beat!
Thanks for the Mocha!
Michael is Great !!
I always look for him when I come in .. If he's busy, and I'm not, I even will wait for him to be done with another customer before I have the pleasure of his assistance.
We usually can make each other laugh.. He is warm, genuine, friendly, and an asset to your business. Be Good To Him !!
I'm sure the other service representatives are good too. but he has my vote of confidence.
My wife and I were on our way out the door to go enjoy our 20th anniversary together when I heard a slight hissing noise from the right rear tire. We stopped in at Heartland Toyota and I told the Service Representative Alex what the situation was and how we were hoping to catch the ferry to Seattle that was departing in one hour.
She told us that the process to repair the tire usually takes an hour, but she would do her best to try to get it done in time.
Sure enough, within 40 minutes, the tire was repaired and we made our ferry. Once again we have been blessed with phenomenal service by Alex and the rest of the Service/Parts team at Heartland.
Oh yeah, their cafe and its people that staff are awesome as well.
I won't buy or service my Toyotas anywhere else.
Alex Black my service rep took care of me and I would return to her. She handled her job quite well. For that matter, All the reps are good. The service department buys you a latte' while you wait for your car. They even have online access.
I bought my Prius there in 2008 as well as our Highlander in 2005. We've been happy with Toyotas.
My husband and I have purchased 4 vehicles now from Jerry Bouldwin at Heartland. He strives to meet all of our needs and stay in our budget!
We enjoy seeing him when we visit the dealership for services, he is always friendly and outgoing with us!
This most recent purchase, Jerry went out and got the vehicle we wanted, made sure it was safe for our growing family by having it certified, and sold it to us after having issues fixed for the price we were originally told.
He is great at working with us, staying within our budget and making sure we are happy.
We have and will continue to come back to Jerry for our vehicle needs.
I never thought buying a car could be fun, but this experience was just that. Richard, Chrissy & Grant walked us through and did an outstanding job explaining the process and showed us how the Prius V worked.
Richard Batchelor was just fantastic and I would buy another car from him any day of the week. Chrissy was superwoman with all that Financial paperwork. Grant made us feel comfortable with the whole process, he has a way of putting you at ease.
James Alameda, my sales consultant, and very good friend has made our last 5 purchases easy and fast. He and Lori finally talked me into a 4x4 (after 12 yrs) and I couldn’t be happier,
All maintenance on our Toyotas have been completed quickly. The girls at the coffee area have been great as well as the "Parts" guys. It’s always a good experience coming in check out my new to me truck 2006 Toyota Tundra Limited.
Jerry Bouldwin, my sales consultant, made buying my new Prius the best car buying experience that I have ever had and I have purchased dozens of cars. He is professional, responsive and a remarkable individual. I'll return to Heartland and so will my friends and family. Also, thanks for the exceptional customer service from Chrissy in finance and Terry in vehicle maintenance.
You have truly exceeded my expectations.
My experience with Heartland Toyota has been good we've bought three cars from them and now have all three cars serviced there. Ricky Saly always gets us in and gets our service done quickly and efficiently. We recommend him whenever the opportunity comes up.
This is the fourth Toyota my husband and I have purchased from Heartland and from Jerry.
When we go in there, he always greets us with a friendly positive attitude! He helps us find what we want and stay in our budget! This last vehicle, we had found at another dealer, however we wanted a certified Toyota with a warranty! Jerry got us the vehicle, certified, and stayed with-in our budget!
We will always drive Toyotas, and will always come back for Jerry!
We have purchased a car before but never got the care we did like what we had from Heartland Toyota Scion in Bremerton Washington.
We did not have the best credit history going in so getting a car we wanted was shakey. But working with our finance manager, Jim Vamvas, it was made possible. He went out of his way to talk with individual financial institutions to give us a chance to get a new car and it was not just any car... It was a car we absolutely love.
Along with our dealer they got us in and out in a heartbeat with a new car. He even waited for my husband and I to get off work to fill out our paper work even though his shift was already over. That is what I call good customer service and a loyal financing manager.
Jim Vamvas has helped us get rolling with our future. He not only got us the car we wanted but he has now helped us start our credit back up and going. I would recommend anyone to Jim Vamvas for financing and the next time we need a car Jim is who we are going to go straight to.
Thanks so much Jim!!!!
Heartland Toyota has serviced repairs on my 2004 Prius several times.
Each time, assistant service manager Alex Black had previously read through my service request and had a few final questions.
The repairs were made and no surprises were found. My car was returned repaired, within specified time and specified cost. During my wait, I continued to work with my employer through their WiFi at the coffee bar. Then I was sent on my way after my car received a free carwash.
Great service completed when promised.
Friendly and great place to relax while your vehicle is being service.
Great employees that actually care about the customer.
For several years I have relied on Scott Moritz and the service department at Heartland Toyota for maintenance of my LandCruiser.
Scott has provided exceptional professional, prompt, thorough and personal service at a very reasonable cost. He has always given consideration to the distance and logistics of my appointments and the service has consistently been on time and below his cost estimates.
Scott and Heartland have provided the best automotive service that we have ever experienced.
Jerry went far beyond expected to give us the vehicle we wanted.
We were originally not approved for the vehicle we wanted do to our financial history but Jerry worked hard to get us a vehicle comparable to what we wanted. Jerry worked with financing to get our car. This was the best experience we had in buying our car. If Jerry says he will do something for you or get you the vehicle you want... He will! He will work hard until he does. In the future I will buy another car from him and recommend anyone to him. We are the 3rd in our family to get a car with the help of Jerry.
Thanks so much!
This was my 2nd service experience with Heartland Toyota since moving to Kitsap from NJ.
Scott was thorough, professional and personable in taking care of my 4wd Highlander's periodic service. He pointed out something I had suspected: the tires are close to needing replacement; he also identified something for immediate attention -- replacing the wiper blades.
He helped me determine what would be the most appropriate replacement tire -- based on independent evaluations, and I will take care of that at Heartland Toyota before my next trip.
Shawn Magill is the best customer service care representative that we have ever worked with while purchasing vehicles..
I don't view Shawn as your "typical car salesman" I view Shawn as a caring customer services representative who is not only loyal to Toyota but also to his customers. Shawn's product knowledge is very thorough and this is very beneficial to the consumers.
I purchased a Toyota Highlander Hybrid and my husband purchased a Camry Hybrid XLE. We love both these vehicles and are very happy with them. We purchased these vehicles with confidence due to Shawn's honesty and integretiy! Shawn was very prompt in responding to my texts. We had to spend little time at the Dealership. Shawn will have my business and recommendations in the future.
The committment from Shawn has been exceptional. This is the 4th Toyota vehicle we have purchased through Shaun and I am sure it won't be the last!
Mike Santander is the Real Deal!
My wife and I had never bought a new car prior to this and Mike made it very enjoyable. He was very knowledgeable, friendly and helpful and personal service does not stop after you walk out of the dealership.
Mike is available any time after the sale. Mike and Heartland Toyota are the World's Best as far we are concerned. We are very glad we bought our new Prius here! I would suggest anyone looking for a vehicle to stop by and see them, you will not be disappointed!
This was my first experience with Heartland Toyota and I will be back!
From the moment I was greeted by Rick Wessel I was beyond taken care of. He was very personable, knowledgable, and went above and beyond to help me and get the best price for me. I was never pressured and he worked very hard to meet my needs fiscally and in a timely manner.
He was good about keeping me posted as to the status of my vehicle. Rick went above and beyond what I would have expected his job description to entail to help me as I had my 17 month old daughter with me.
When I return in the future for service I will request to work with Rick.
We just purchased a new Camry SE from Heartland Toyota and James Alameda was our salesman. It could not have gone better. We were happy with the value we received on our 2009 SE and on the purchase of the new car. James was more than helpful. He told us all we needed to know on the new car and if any more questions needed to be answered call him and we will be helped.
This is our second new car that we have purchased at Heartland and with James as our salesman it will not be our last.
Thanks for making our buying a new car fun.
People I dealt with were very friendly and no pressure. They left the next move up to me and did not hound me with phone calls. They were very knowledgeable about the product and did everything they could to help me make a decision.
I came away with the car I wanted and was a happy customer.
I have enjoyed the service that Ricky Saly has provided me. Every time I call he makes sure that he will be there to take care of my car.
He is the BEST!
We recently had reason to take our Avalon to Heartland Toyota for a service and checkup. We were helped by Terry Burkhalter.
We knew we had to wait from 2-3 hours for the work to be done. He kept us up to date on what was going on and told us of what other work needed to be done at that time as well as in the near future.
He seemed to be very straight-forward with us and very respectful and we didn't feel he was out to sell us on any unnecessary repairs which we most appreciated.
I would recommend him to anyone needing service there.
We have dealt with Heartland over the years on another car and have always felt they were very professional and considerate.
My Review of Heartland Toyota Scion:
Really enjoyed working with Rick. Very knowledgeable and informative without being pushy.
Responded to emails and phone calls quickly and with answers to our questions.
It was a very comfortable process and we have a beautiful new car!
My Review of Heartland Toyota Scion:
We took 2 of our 3 cars, all 3 purchased from Heartland, in for service on a busy Saturday. One great thing about Heartland Toyota is that you are greeted by friendly, smiling people, who go out of their way to make you feel welcome and that you and your business is important to them.
Terry Bulkhalter was great about reentering some of our personal data, so it read the way we wanted. He then took in the info on the service needs and asked if we wanted the free car wash and vacuum...always a great thing to have done in this area.
Our service was done sooner than expected and Terry proceeded to tell us about an issue with our snow tires on our Camry and what to do next time they are put on to correct the problem. This was greatly appreciated!
Our second vehicle was a used Honda Ridgeline, oil changed, tires rotated, burned out bulb replaced, washed and vacuumed all within the hour time. I needed to have some weather stripping replaced on the driver’s door and Terry helped us get that ordered and scheduled a service appt to have it done. I have always felt like my questions and requests have been listened to and handled with respect. This is a nice bonus for a woman. :)
We have always had excellent service from the service dept. and from our favorite sales person, Mike Santander.
In a time of cut backs and unfortunately quality of service, it is great to have a dealership like Heartland and people like Terry, Mike, the Barista staff, and the parts and service departments that still believe in and practice CUSTOMER SERVICE with a smile.
Thank you Terry for your great service.
Barb and Vince Vidal
Thanks Scott Moritz!
Scott has been caring for our Prius' needs for the past 4 years and is very thorough and professional in his approach.
I enjoy the ability to contact him right away for scheduling and questions, even by email.
I am a fussy customer and Scott has more than exceeded my expectations... Keep up the Good Work Scott.
I am over the moon with my new car! Chuck, Rabar, and Jaime were all consumate professionals. Individually & collectively they exceeded my expections and previous experiences with "car salesman". I am a fan of these gentleman and I would buy from them again.
Haselwood is very well represented by them. Your buy back policy on the warrenty program is pro-customer and trust inspiring. Your building was well kept and clean. I received prompt attention in person and on the phone.
There were some challenges with my purchase and my expectations were exceeded on every occasion and level. As they say in the Navy "BZ'"s" to your business for the high quality eimployees you employ.
I will recommend them and Haselwood to every one I know, whether they want a new/used car or not!!
In 2005 I bought a New Toyota Tundra Sr5 Crew Cab from your salesman Mr. James Alameda. He made the New car buying experience fun and enjoyable with his product knowledge and expertise. I told him then if the Toyota product was ALL that he said and then some I would return. He was indeed right! I recently returned and sought out Mr. Alameda to get information on the new 09 RAV4, 09 Sienna, and the 2010 Tundra. Mr. Alameda was there for us again. He had all of the information I required and this is not a easy undertaking, as I do require a extraordinary amount of information and knowledge before I make a new vehicle purchase. Once again Mr. Alameda had what I required so I purchased a NEW Rav4, Sienna, and Tundra "Rock Warrior" from him at your dealership. As I'm sure you know Mr. Alameda is a valuable asset to your company with his expert people skills and product knowledge. He is NOT just a "car salesman". So again, I will return to Heartland Toyota for all of my car and truck needs!
Thank you again Mr.James Alameda and Heartland Toyota for a job "WELL DONE"
PS. 1st purchase Tundra, 2nd purchase Rav4 , 3rd Sienna, 4th Tundra "Rock Warrior," future purchases ????
My name is Breanna Jackson and I recently bought a Toyota and received my first oil change at Heartland Toyota. I just wanted to compliment Mike Maier. He had excellent customer service and was so helpful when I asked questions regarding vehicle maintenance. He was quite busy with the number of people he was attending to but he not once made me feel rushed. Mike answered all of my questions and left me with a great first impression of Heartland Toyota.
I will continue routine maintenance at Heartland due to this first impression. Thank you for having such wonderful employees like Mike.
I just wanted to thank you and your service department for the excellent service to my RAV 4. In fact, ever since buying my RAV 4 at your dealership I have had nothing but excellent service! In particular, and in your service department, is Christina Tobin who is one of the most professional people I have ever had the pleasure to work with! I had the opportunity to watch her with other customers and she displayed the same professionalism and caring as she did with me! Thank you again,
Robert M. Murphy
Dear Mr. Diefendorf,
I have had a number of positive experiences at your dealership. Today while in Bremerton, I brought my '08 Tacoma for several issues/problems. I won't chronicle each problem which would be complex but Michael Maier, Service Dept., did a stellar job of dealing with each problem. Thank you both for helping make my Toyota experience more positive. And thank you again Mike.
This is my second time buying a vehicle from a dealership and this was a great experience. The looked through their inventory of used vehicles to find me a vehicle within my budget. I looked at many vehicles. I got A LOT OF CAR for my budget and they gave me a great deal. You will NOT get ripped off. If you're looking for a new or used vehicle go to Heartland!
StSa - Silverdale, WA
I just wanted to send you a quick message to again thank you for yet another fantastic experience with Heartland Toyota. This is my third car purchased with you guys and every time I have been treated with fantastic customer service. As I said during our sale I came all the way down from the Lynnwood/Everett area strictly bcause of these past experiences. I appreciate that yourself and the finance team were able to pull this deal together within the small time period I had and I will never hesitate to continue to do business both with yourself and the Heartland Toyota company. I love the SUV and appreciate everything.
Just a note to let you know I was very satisfied on the recent maintenance on my "vintage" MR2. It had a mysterious ailment which you were able to resolve quickly and economically. Thanks particularly to Jennifer Gettings, the maintenace tech that worked with my problem even taking time out from her day off to ensure it was completed. Thanks also to my friend James Alameda who not only finds a way to sell me a Toyota frequently but continues to provide assistance afterwards. Thanks also to all the rest of the Heartland team.
I wanted to let you know how pleased we are with our experience with your Toyota dealership and our new Toyota Sienna. You and your team went out of your way to accommodate our needs, not that of your own. We came in during our "research" period to see and test drive the Sienna in order to compare against the competition. We had no intent of purchasing that day and your team did not once ask or even mention the subject of when we planned to buy. We spent another month deliberating all of our research, ultimately settling on the Sienna.
We specified a configuration that we wanted, which you did not have. You searched the local area and there were none to be found. The thought of "settling" for something less or different was never mentioned. Instead you went out of your way, finding one on a railhead, on the other side of the country, and had that one, which met our specifications perfectly, re-routed to your dealership. Even upon receiving it several weeks later, due to my travel requirements, we were not able to take delivery of it. Your team washed it and kept it in doors, fueled up, waiting for my arrival. This took 2 additional weeks to coordinate. Never once was I rushed or pressured. You even picked me up at the airport to facilitate a surprise for my wife. And now we have the perfect car.
You and your team were patient and exceeded every expectation of ours. We in no way experienced what is commonly a drudgery, that of the "car dealership experience". Ours was a pleasant one. I would recommend your dealership to anyone without reservation.
I look forward to our continued relationship.
I recently purchased a used Toyota truck from Heartland Toyota. The sales representative was James Alameda. I was referred to Heartland and in particular to your sales representative James Alameda by a number of friends. I have to admit I was not looking forward to purchasing a used truck and going through all the negotiations. Now to the point of my letter; I was delighted with the professionalism and teamwork of all the people I met on your Heartland team. It was a pleasure to meet these fine people and I felt the whole operation was first-class. Heartland is clearly deserving of the many fine things I have heard about it. I hope you will pass on my kudos to James and the rest of your staff.
To Heartland Toyota,
We solicited email bids on the 2008 Prius, and got four pretty close to the Edmunds TMV. Heartland happens to be closest to us. I called Friday and talked to Susan Lake. I told her what we wanted and what we wanted to pay for it (lowest bid). She called me back within 15 minutes, agreed to the price and said they didn't have one but had located one and would do a dealer trade with a $500 deposit. We went in Saturday to pay the deposit. We went in armed with printouts of our quotes and a printout of exactly what we wanted. We also went ready to argue price and resist sales pressure to buy more than we wanted before it went down on paper. Matt Heinrich and Mike Santanders took care of us. They are both pleasant, relaxed gentlemen, a pleasure to talk to. We had nothing to fight about or resist. It was kind of a let down! They did not try to sell us more than we wanted. The price agreed to on the phone was set. The only stumbling block was that the car Susan found had been sold. They hunted down another one and dispatched a drive to get it while we were there. We picked it up today. It's lovely! Mike took us through the orientation to make sure we were comfortable operating it and Matt and Mike waved us goodbye as we drove off in our new car. We are very, very happy.
A Satisfied Customer
We Love Our Prius! Thank you so very much for the great job of helping us in the purchase of our new 2008 Prius! We have purchased many cars through the years but, believe us, this was the best because of you! You made buying our Prius fun!
Hank & Ginny Howe
I read about the hybrid in an article, decided that was what I wanted and went over and bought it. Everyone treated me like royalty. Mel, Shane and the finance person was a delight! They explained the features to me. I will use the service department. On the 30th I will be going in to have the vehicle undercoated and I will look at buying mats for bad weather.
I am 56 years old, and prior to April of this year I have owned only autos manufactured by GM, Ford or Chrysler. Because of my interest in the environment, I began researching alternative fuel vehicles about a year ago. In my research, I found consistent evidence that Toyota led the way in automotive green energy technology. I discussed my findings with a trusted friend, Bob Villa, who is a sales associate at Heartland Toyota in my home town of Bremerton, Washington. Bob confirmed my belief that Toyota hybrid vehicles were miles ahead of the competition. So when Bob called one day to let me know that he had an extra Prius on the lot, I asked him to let my wife test drive it. She liked it immediately, and she called to say we should buy it. The car has been everything we hoped for and more. Bob did us a favor and we appreciate his professionalism during the sales process.
The rest of the Heartland Toyota team really compliments one another. At the new owner presentation night, where we heard from the General Manager, Service Manager, Parts Manager, and from an outstanding senior Service Technician, we learned that the people at Heartland Toyota are as fine as the products they offer. I am elated to report that Toyota service after the sale exceeded my expectations in an extraordinary way. My first service appointment for a routine oil change resulted in the discovery of a maintenance issue with the passenger airbag system. Service Consultant Ed Guerrero and Service Manager Rick Villa bent over backwards to help me fully understand this problem. Ed Guerrero truly cares about people and I value him as my trusted friend and advisor when it comes to repair and maintenance of my new automobile.
This service experience cemented my buying decision and I look forward to the purchase of my next automobile from Heartland. My wife and I thank you and the entire Toyota family for being a major leader in the effort to save our planet from environmental ruin while providing us with the safest, most reliable personal transportation available today.
Ron and Kayren Ohnhaus
Dear Mr. Diefendorf,
We just drove our new Corolla home from Heartland Toyota in Bremerton, Washington. We would like to let you know that we had a pleasant experience there. We were met in the lot by a friendly young man who listened to our wish list and answered all our concerns with a smile and comfortable attitude. We had intended to check out a number of different cars, in a number of different lots, but found ourselves with such a professional, courteous and knowledgeable salesman and accommodating facility that we made our choice right then and there. We were led through the process with such an open approach, we felt in good hands and well cared for. In fact, all the people we met there made us feel like we were the most important people that ever walked through the door and that we would find the same caring attitude on every visit and from every person, from finance to service! Thank you for our beautiful new car and rest assured that all our friends and family will hear about Heartland Toyota! When it is time for our next car, we will call you.
Mr. and Mrs. Bradshaw
To Heartland Toyota,
I would like to take a moment to thank the people at Heartland for making my recent Avalon purchase a very pleasant experience. I normally dread going into an auto dealership. Feeling outgunned and outclassed, I usually walk out the door feeling I've gone several rounds with a professional boxer. In contrast, everyone at Heartland was courteous and helpful, providing me with the information I needed without resorting to any form of hard sell. I'd like to specifically thank Tom Diefendorf for taking the time to show me on his computer the ins and outs of factory ordering the specific vehicle I wanted. His efforts gave me insight into the process and helped to bring my expectations in line with a realistic delivery date.
Finally, I'd like to thank James Alameda. He's a heck of a salesman! James has a unique personality. His ability to read the customer is definitely an asset to Heartland. Never overly pushy, he's just a get the job done kind of guy. I had done a lot of research before coming to Heartland, so when I presented James with what I felt was a reasonable offer for both sides, he took about five minutes to review the numbers, came back and said "I think I can do that." It was a done deal. Never once did he try to bump me up, down, or sideways or try to move me in any other direction. His only concern was to provide me with exactly the vehicle I wanted. The car I wanted had to be factory ordered, but was well worth the wait. One of the best things I can say about James is that he made me laugh. Never before have I worked with an auto salesman who developed such a relaxed atmosphere. This served to relieve much of the stress and tension normally associated with a vehicle purchase. All in all, James did an exceptional job. Thanks again to all of you at Heartland for helping make my purchase a great experience.