Sales: 888-322-2894
Service Appointment: 888-322-2957
Service & Parts: 888-322-2987

Employment Opportunities

We believe our employees are our greatest asset. We treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.

Current Openings:

Salesperson
Sells/leases new and used vehicles at dealership to meet gross profit, volume and customer satisfaction standards.

REPORTS TO: Sales Manager

POSITION INFORMATION:

Sells/leases new- and used-vehicles at dealership gross profit, volume, and customer satisfaction standards.

DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

  • Identifies and satisfies the customer's transportation needs in a professional and friendly manner.
  • Sells/leases and delivers a minimum of 8 units per month.
  • Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
  • Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
  • Explains full product performance and benefit to the prospect.
  • Describes all optional equipment available for the product.
  • Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
  • Utilizes dealership sales control and follow-up system.
  • Exhibits high level of commitment to customer satisfaction.
  • Knows and understands the federal, state, and local laws which govern retail automobile sales.
  • Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
  • Attends product and sales training courses as requested by sales manager.
  • Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
  • Knows and understands equity and values, and is able to explain depreciation to the customer.
  • Ensures that the sales manager has an opportunity to meet each customer.
  • Ensures that 100 percent of paperwork on a closed purchase is given to finance and insurance manager (insurance information, trade title, etc.).
  • Prepares sold vehicles for customer delivery prior to customer arrival.
  • Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
  • Follows up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
  • Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Maintains a prospect development system.
  • Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Assist in open and close procedures such as unlocking and locking vehicles, moving vehicles on the lot, set up displays, and other miscellaneous duties as assigned.
  • Attends sales meetings.
  • Treat all customers with respect and dignity.
  • Maintain a professional appearance.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid Driver's License

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and extreme heat. The noise level in the work environment is usually moderate.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technical developments).

I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the dealership has a similar right.

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Cashier/Receptionist
Provide quality customer service on the phone and in person for customers of all departments.

REPORTS TO: Service Manager

POSITION INFORMATION:

Provide quality customer service on the phone and in person for customers of all departments.

DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Provide Quality Customer service to all customers — Internal and External
  • Accept payment for RO/Parts invoices. Receipt in Down Payments.
  • Process credit card batch for payment. Fill out daily bank deposits.
  • Answer phones following phone script.
  • Maintain Sales Leads and Active Delivery logs.
  • Mail zero pay RO invoices and License Plates to customers.
  • Maintain phone extension/voice mail list.
  • Assist in name file clean up.
  • VMS internal RO's.
  • Petty cash replenishment.
  • Order office supplies.
  • Maintain a professional appearance/attitude and neat work area at all times.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Experience in customer service environment. Experience with multi-line phone system preferable. Must have working knowledge of Excel.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit for long periods.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to provide quality customer service to a diverse group of customers, (Internal and external).

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technical developments).

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Service Lot attendant
Provide quality customer service on the phone and in person for customers of all departments.

REPORTS TO: Tom Maggerise

Beginning of Shift:

  • Locate time clock and punch "in".
  • Put on a clean Heartland Toyota shirt/uniform.
  • If a hat is to be worn, the hat will need to be authorized by the manager of duty.
  • Check in with the Manager and Service Advisors.
  • Empty garbage cans in the shop, service drive and service reception area.
  • Empty mop buckets, clean bucket and mop and fill with clean water.

During Shift:

  • Move cars from the Service Drive to the appropriate parking area and delivery keys and paperwork to the appropriate area. Install paper floor mat and plastic seat cover in all cars before moving.
  • Vacuum all cars before they are returned to customer — wash cars as directed by the Manager or Service Advisor
  • Complete additional tasks as directed by Manager(s) or Service Advisors.
  • When idle, the following items are to be completed on a daily basis:
    • empty garbage cans in shop, service drive and service reception area
    • empty mop bucket and fill with clean water as needed
    • clean and mop around Cuda machines
    • clean sinks in the shop
    • remove debris from shop — batteries, boxes, tires etc
    • clean the front and tops of tool boxes
    • clean and vacuum around shop equipment
    • wipe down shop equipment
    • clean around dumpster/recycle bins — pressure wash 2 times a month
    • clean smoking area — pressure wash 2 times a month
    • mop outer edges of shop, behind equipment etc.
    • sweep lot — paper, cigarette butts etc.
    • straighten waiting area once an hour as needed
    • wipe down tables in waiting area
    • clean windows in service reception area
  • Before a scheduled break, lunch or anytime you are leaving the premises during your shift, inform the Manager and Service Advisors of your whereabouts.
  • Punch out on the time clock.
  • After completing a scheduled break or scheduled lunch/dinner, punch back in on the time clock.
  • After punching in, always check back in with Manager and Service Advisors.
  • Respond to pages or calls from the management staff and advisors.

At the end of shift:

  • Turn in Mandatory Daily Lot Attendant Duties check sheet to Service Manager
  • Check out with the Manager and Service Advisors.
  • Punch out on the time clock.

Note:

This job description is an outline of job duties and is not an all inclusive list of responsibilities and duties. Additional duties can and will come up on a daily basis.

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Service Advisor
The service advisor is the dealerships' first — line customer relations and service sales representative.

REPORTS TO: Service Manager

POSITION INFORMATION:

The service advisor is the dealerships' first - line customer relations and service sales representative. The job encompasses the proper satisfaction of customer and vehicle related problems, meeting predetermined service sales objectives and the thorough and accurate performance of designated administrative activities.

DUTIES AND RESPONSIBILITIES

Specific Responsibilities: Customer Relations

  • Maintain a high level of grooming, hygiene, and uniform appearance. Wear any recommended company apparel and/or uniforms as designed. Wear any company name badges/tags appropriately and every day.
  • Conduct all business with sincerity, honesty, and genuine concern for the customer.
  • Promptly meet and greet service customers in a friendly and courteous manner.
  • Listen to the customer's reason for bringing their vehicle to the service department.
  • Offer logical diagnostic services or repairs to satisfy the customer's concerns.
  • Incorporate use of the diagnostic operations menu at write-up as a part of the Road to a Sale.
  • Diagnostic procedures operations and prices must be used at all times on customer pay transactions.
  • Provide accurate estimates for all the services or repairs recommended.
  • Handle minor customer complaints and / or misunderstandings with courtesy, tact, and in a manner that does not further aggravate the problem.
  • Make policy adjustments within the guidelines and budgets established by management.
  • Personally turn over to the service manager or other designated management representatives, customers with complaints that can not be satisfied at the service advisor level.
  • Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the callers inquiry.
Specific Responsibilities: Service Sales

  • Sell the proper repairs and / or services responsive to the customer's perceived needs. Present the maintenance menu of recommended maintenance services to every service customer except in customer sensitive situations such as comebacks or angry customers. .
  • Make a genuine effort to sell the maintenance services due on every service customer's vehicle according to the service " Road to A Sale."
  • Use the Moulder Approach for additional sales in the Road to a Sale
    • Set up inspections for additional sales using the Moulder Approach
    • Prepare estimates Moulder Approach style
  • Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor-pricing guides.
  • The dealership utilizes a variable rate approach to service labor pricing incorporating the use of a repair rate pricing grid. Each service advisor is expected to follow the dealership's labor pricing policy.
  • Give every customer the best possible estimate at the same time the repair order is initially written.
  • Obtain the customer's written approval on all repair orders at the time of the write up or when closing additional add on sales.
  • Obtain properly documented telephone approval for all add on sales when the customers are not at the dealership.
  • Prospect future maintenance sales by reviewing the next menu interval service before customers leave the dealership as they are picking up their vehicle.
  • Meet or exceed the sales objectives set by management.
Specific Responsibilities: Administration

  • Maintain service scheduling per company policy on a thorough, accurate, and continuous basis. Work with the appointment coordinator to maximize the time available to sell.
  • Maintain a written or printed record of appointments and carryovers.
  • Properly and thoroughly print repair orders with the best information for the technician as possible.
  • Follow any company policies as it pertains for completing repair order information on repeat repair visit vehicles and attached any necessary information to assist technicians and group leaders.
  • Obtain a phone number, cell-phone number, pager number, fax number or the best means possible to contact the customer as needed. When that isn't possible, ensure the customer will contact you at an agreed upon time.
  • Separate and distribute repair order copies according to department policy.
  • Properly document repair order changes.
  • Carefully inspect every finished repair order for proper completion, pricing, legibility and price given to the customer.
  • No customer should leave without a completed copy of his or her repair order.
  • Maintain a record of special order parts status for your group. Work your special orders to minimize the amount of time from order to installation.
  • Perform other specific administrative functions as directed by service management.
Specific Responsibilities: Communication

  • Provide additional vehicle problem / complaint information to the technical staff as needed.
  • Maintain communications with the technical staff regarding job status changes.
  • Remain continuously posted on the shop's workload to determine the kind of work the shop can quickly accommodate.
    • Maintain close communications with your group leader.
    • Maintain communications with other service advisors to ensure maximum production is accomplished by work transfer to other groups as needed.
  • Inform the sales manager of potential new vehicle sales customers.
  • Contact service customers by phone when their vehicle's work is finished.
    • Explain all repairs, customer paid and /or warranty.
    • Explain any charges in detail.
    • Review final pick-up time.
    • If customer pick-up time is to occur when you are off premises, review the repair order and details with the ASM scheduled to be on duty.
  • Contact any waiting customers personally when their vehicle's work is finished.
    • Explain all repairs, customer paid and /or warranty.
    • Explain any charges in detail.
  • Perform an Active Service Delivery
  • Ensure all repair orders are sent to the cashier before the customer arrives or before the customer is sent to the cashier's window.
  • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its customer, or employees.
  • Treat all customers with respect and dignity.
  • Maintain a professional appearance.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

At least 1 year experience writing service.

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid drivers license.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technical developments). I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the dealership has a similar right.

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Technician
Repairs automobiles within dealership and manufacturer quality and time standards. Requires manufacturer product-specific training.

REPORTS TO: Service Manager

DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

  • Performs automotive repairs as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory time allowances and standards.
  • Diagnoses cause of malfunction.
  • Removes and disassembles unit and performs repair.
  • Examines vehicle to determine if additional safety or service work is required.
  • Advises service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be made.
  • Communicates with parts department to obtain needed parts.
  • Saves and tags parts if the job is under warranty or if requested by the customer.
  • Installs repaired parts, replaces fluids and makes appropriate adjustments.
  • Road tests vehicle when required or refers to test technician.
  • Documents work performed and recommended on the repair order.
  • Attends manufacturer-sponsored training classes.
  • Keeps abreast of manufacturer technical bulletins.
  • Supervises work of any apprentice technicians as assigned.
  • Reports machinery defects or malfunctions to supervisor.
  • Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
  • Keeps shop area neat and clean.
  • Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as when they were received.
  • Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
  • Operates all tools and equipment in a safe manner.
  • Reports any safety issues immediately to management.
  • Treat all customers with respect and dignity.
  • Maintain a professional appearance.

MARGINAL DUTIES include the following. Other duties may be assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; or one year related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The employee is occasionally exposed to high, precarious places; extreme heat; and risk of electrical shock. The noise level in the work environment is usually loud.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technical developments).

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Send Your Resume To Us:

  • Human Resources Department
    950 West Hills Blvd
    Bremerton, WA 98312-0458
    mariab@haselwood.com
  • Click Here to download our application and ProScan survey
  • Phone: 360-782-0412
  • Fax: 360-782-0413
Job Application Form and ProScan Survey

You can also apply at any Haselwood Auto Group dealership:



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