Customer Testimonials in Seattle, WA
Steve was awesome, very polite and knowledgeable on the whole vehicle and process. Made buying easy and simple. I would highly recommend heartland Toyota and Steve to anyone.
The maintenance service today was excellent! Chet explained the tasks that were suitable today for the time and mileage elapsed since the last service was performed. His estimate of the time it would take for all the work to be completed was spot on! No problems, no surprises. Well done!
Ashlie was outstanding. Kept me informed on additional work and cost required. Explained the reason and asked if there was anything I needed whiled I waited. I have MS and she helped me get the walker in my car and made sure the car was parked close. Friendly, extremely nice.and efficient. The very best representative for your dealership.
Professional friendly knowing polite helpful patient took the time for my concerns timely sense of humor
Service rep Matt is always courteous, prompt, and professional. He explains service completed and suggests possible needed service on the next visit. I will always request Matt for my service appoiments
She was very helpful with my issues and had a great suggestion for "a/the way" to handle them. She was a fantastic customer service agent. I will be back again!
On time and did what I asked for. Have been going to Heartland for 40 years and will continue there. Great service!
Excellent service. I Have purchased and serviced multiple vehicles here. Will go back again in the future.
Thank you Matt for your amazing customer service and answering all my questions and concerns!! Amazing service advisor and goes above and beyond to make sure you're taken care of.
Matt was great to work with! They were short staffed, but he ensured I still got the best service. I really appreciate it! Thank you!
Very worthwhile (3+ hour) wait. Olivia was knowledgeable and accommodating. Facility and amenities were top notch!
Very satisfied with the service and for making it as painless as possible, perhaps with the exception of paying the bill 😀
Jen (sales manager) and Rabar are both easy to work with, knowlegable, and above all else great at communicating. Overall Heartland Toyota is head and shoulders above the rest! Thank you Rabar!
You need to drop your 3% charge for using a credit card. I will look at taking my business somewhere else.
I bought my car at Heartland Toyota a year ago next week, and all I can say is it's been a great experience all around! From the first day buying the car to all the return visits for services and/or repairs, and all the free coffees and car washes between, it's been great!
Great experience. This is the third new car purchased from Hearland Toyota. Our salesman Michael Stradley did a great job.
Service dept is excellent. Knowledgeable, accurate, pleasant to work with. I take my Toyota pickup here for all its servicing.
I took my car in for service and Henry saw me through the entire process. He was attentive, detailed, and most importantly, understanding of the unexpected extra hours that I spent at the dealership waiting for my car. A true professional, he made my time go as quickly as possible. This is the kind of service one seldom sees these days.
"PATRICK" AT HEARTLAND GOT US IN FOR SERVICE PROMPTLY AND BACK ON THE ROAD IN REASONABLE TIME- SATISFIED WITH THE SERVICE AND WILL SCHEDULE WITH HEARTLAND NEXT TIME.
They have a very friendly and helpful staff! They make it all easy to understand and offer great advice! They have a cafe!!!
They provided status about my order and when an alternate came up, they called me. Very professional. They provided no pressure in the sales arena. But then, I told them what I wanted and didn't want so they didn't try to coax me into something. The financial part of the process was efficient. Jake Bachelor was very knowledgeable and proficient. The sales person Rabar Ali was very direct and straightforward. He found a vehicle that met my needs and wants.
Greeting fairly quickly and service was finished ahead of schedule. Everything was completed to my satisfaction.
Thank you, Henry! “Like the movie ever after!” You provided great hospitality and make Toyota proud. Keep up the great service! Toyota sticks up to the name!
I have been going to this dealership for almost 7 years. The service department is phenomenal. I have to drive 40 minutes to get there, so having a nice place to wait for my service is important. The waiting area is really comfortable, they have lots of tables, chairs, and places to work. They also have a cafe with snacks drinks. Each and every service person I have encountered has been helpful and cheerful. From the check in for service person to the barista. It seems like a nice place to work as employees chat with each other and joke around. When ...
Kolby was professional and helpful. I will be back. Excellent customer service. Never have had bad service.
Bre provided professional service and clear explanations of what needed to be accomplished. The text communications kept me in touch and allowed me to ask any questions. The work was done with the promised time
I was pleased to meet Dustsin that day. He was interested in my needs for the vehicle. The requested work was done as requested, and prompt.
Excellent Service Department, Ashlee was exceptionally kind and helpful. All expectations met and/or exceeded.
In this market they made the buying process pretty easy. From the start of our dealings in October 2022 to February 2023 they were able to secure the vehicle we wanted fairly quickly and painlessly.
Kolby took great care of me in regards to servicing my Camry. His advice was sound and realistic. I’d gladly recommend his service to anyone
Rabar at Heartland Toyota was great to work with. Got my grand daughter a great car. Everyone was helpful and made us feel like family. I would recommend you to friends and family. Thank you and God Bless.
Rabar was super helpful and answered any concern or question I had. I would recommend and will be recommending him to anyone who buys a vehicle. He made the experience fast and enjoyable. Which is hard to come by in the industry.
We really appreciate the personal attention and help given us by Austin… thank you.. he was very kind and attentive.
Had to visit 10 dealerships before finding the car we wanted. Heartland was by far the best. Not even close.
Friendly and personable. The follow up was expedient and never one time I felt any pressure. Everybody else was friendly also.
They were very nice to work with! We had a great experience buying our vehicle!
KJ, Chris and Edwin did a great job getting us into our new RAV4 hybrid. Very pleased
I have used this dealership since 2001. They have never failed to deliver the best customer service. Their service advisors are very knowledgeable and professional. Dustin is one of their best.
Fast with great communication, got our Rav4 in the next day for repairs. Dustin did great!
Quick and courteous. I expect that I will come to the service department at Heartland Toyota for many years. Thank you for good service, as usual. Brea did a great job.
I have always had a great experience at this dealership. They are always friendly and helpful.
Nice to work with on scheduling and talking about other things for the vehicle that needs to be done. Great people that work here
I have used heartland Toyota the last 4 years for my highlander. All service representatives have been professional friendly and great communicators
Ashlie was delightful and very good at answering all my questions. Service was excellent and very quick. A real pleasure to deal with her and the dealership
My first contact with Heartland Toyota was with Service Advisor Bre Stevens over the phone setting up the appropriate service appointment for my car that would no longer start. Friendly and efficient, Bre diagnosed the problem quickly, set me up with a convenient appointment, and inquired if I would need a loaner car. The following day she greeted me at the door, got me checked in quickly, offered me an estimate of cost, and sent me off to a comfortable and spacious waiting area with a coupon for a complimentary snack or beverage while my car was taken back immediately ...
My first contact with Heartland Toyota was with Service Adivisor Bre Stevens over the phone setting up the appropriate service appointment for my car that would no longer start. Friendly and efficient, Bre diagnosed the problem quickly, set me up with a convenient appointment, and inquired if I would need a loaner car. The following day she greeted me at the door, got me checked in quickly, offered me an estimate of cost, and sent me off to a comfortable and spacious waiting area with a coupon for a complimentary snack or beverage while my car was taken back immediately ...
Just had a significant service on my Toyota Highlander. Dustin was very helpful and personable in identifying the necessary services and in arriving at the best cost. I would give Dustin my highest recommendation.
Great experience. Fast from start to finish. This was a routine service 6 months after purchase of new vehicle. Good explanation of scope of service.
Friendly, competent and timely service on every visit. Comfortable waiting area too and with complementary latte.
Great and fast services , Matt was able to get me in and out the same day promised . Thank you !
This is the second car I have purchased with Rabar at Toyota, they never disappoint! Truly wonderful, helpful, and informative. Very happy with our service.
Ashlie is nice, polite and efficient. Tell me work needs to get done in the future. Also, my oil change takes only about 1.5hours and i was expecting 2 hours since it was so busy.
All staff are Very friendly and very accommodating to their customers. Mode of communication is at best.
Ashley did a great job walking me through unexpected repairs needed to be done on my truck. I’m happy with the results.
Heartland Toyota lives up to its name. I worked with Carson (CJ) and Jennifer (the manager). I walked in not knowing what to expect in my search for a new Prius, but CJ and Jenn impressed me with their honesty, knowledge, and true desire to help me. I ended up putting down a down payment on a new Prius, knowing that Heartland would do an exceptional job for me.
The service is always great! The building is clean and very inviting. I very satisfying experience.
Kind, considerate and caring staff. Goes above and beyond to make the customer feel special and appreciated
Rabar was very easy to work with. He was quick to respond and communication was good.
Easy to schedule Dustin review my car’s possible needs during regular maintenance. Discussed options and costs prior to start of service
Very pleasant and easy process. They went above and beyond to lock in our deal. Not like any other dealerships I've ever dealt with. Highly recommend!
Matt was great in reviewing what need to be done and then making necessary suggestions. The work was done on time and Matt let us know when the car was ready
Nearly always predictably high service. I enjoy working with Dustin Beeson for tour maintenance and any needed repairs. He is willing to go the extra mile to ensure customer satisfaction.
Quick, efficient and on time service from Heartland Toyota service department. Service advisor Patrick Callejo was personable, professional and knowledgeable about any questions i needed answered. Definitely recommend these guys.
Rabar aloe and Michael Waldo provide excellent service and they were very knowledgeable. I would definitely recommend them to my friends. I appreciate their professionalism.
Everything was on schedule. They didn’t charge me to check the engine light because they couldn’t determine the cause.
Ashlie Stark provided amazing service as a Service Consultant. Arrived on a Saturday in December 2022 without an appointment requesting help from a mechanic in retrieving a valuable that had slipped inside the rear seat of my RAV4 (purchased two years earlier at Heartland). As the item was being retrieved, it was noticed that a large nail was in one tire requiring replacement. Ashlie quickly confirmed tire availability and asked if I wanted routine service completed as well. I was out the door within 90 minutes and received an early Christmas gift from this unexpected wonderful service. Thank you! Heartland is fortunate ...
Dustin was professional and friendly to speak with. You can tell he has complete knowledge on vehicles and is aware of new things coming out in the future. I would recommend getting your vehicle serviced here and to say hello to Dustin!
Olivia was very helpful and extremely friendly. My visit was stress free, quick & easy. I Would highly recommend heartland Toyota to close friends and family.
I always have excellent service with Toyota but Dustin went above and beyond. He was so easy to work with and communicated everything clearly for me. I can’t thank him and the team there enough.
Matt Wright’s service team did excellent work on my vehicle. His communication is great on letting me know the update status for time frame of work completion for unexpected major work.
Amazing experience. Patrick was professional yet very accommodating while I was working with him. Would recommend Heartland Toyota over other local Toyota dealers.
Courtesy and kind service rep mike , fast service ! I love heartland toyota and trust them with my car needs
Repairs done quickly with full disclosure of estimated costs (which were very accurate). They were able to schedule the car in (when the check engine light came on) in less than two days.
Chet greeted me outside with exceptional customer service! My car was ready in two hours. Chet gave me a text and call to tell me my car was ready for pickup.
I came in today because I thought is my appointment. But instead of telling me to come back next week ( which is my actual appointment), Bre squeezed me in and I appreciate her help and understanding. I just want the management to acknowledge Bre's professionalism and dedication to your loyal customer like me.
Matt was very helpful. Kept us informed of work that needed to be done. We went out to get the car and to leave. Noticed the glove compartment was not shutting right. Went in to get Matt and he came out to fix it. Then he tried it a few times to make sure it was back in correctly. I hope the technician was notified of the problem. Once again Matt was very helpful. Polly
Always happy with Heartland. Friendly personnel and excellent service. When I learned that I needed a roof bars, the parts department quickly found the best ones for my Prius. Austin in the service department was attentive and helpful, answering all my questions when I came to get them installed. And the dealer service cost less than I expected.
Excellent service, friendly and helpful representative ! I always get my car serviced at Heartland Toyota!
Michael our sales rep and the whole team at Heartland, made our car buying experience a seamless one! Professional and courteous. Clean facility. We were walk-in customers and were helped right away.. no appointment necessary and no high pressure sales. Highly recommend checking them out if your in the market for a new or used car.
Staff is helpful, friendly and efficient. Dealer accepts walk ins. Staff will also point out any outstanding issues that need immediate attention and usually give multiple options on how to address them.
I had worked with James Almeda in the past while looking for a new vehicle. He was so great to work with I kept his name and number in my phone for future reference. James was on vacation for a month when I came into Heartland looking for a new car. I asked for James, but found he was gone for a month. Jennifer (the Sales floor manager) helped me out the 2nd time I stopped by to look at cars. She checked to see if the Rav4 Limited in Blizzard Pearl was yet unclaimed by a buyer. It was ...
Rabar was very accommodating and helpful getting me into my new car today it was a pleasure going through the process of buying my car with him. I did not have a way to get to the dealership and he came and picked me up so that I could get my car today. Hey sales person, James Alameda was not available, he was still on vacation and Rivera stepped up and went through the entire process of getting me into my new car instead of James. I am grateful for his help.
We were recommended to go to Heartland Toyota, and we were very satisfied. Both Luke, who was our salesperson, and Edwin, finance manager, were awesome. It was a very straightforward experience, and that, to us, was a big deal. We wholeheartedly would recommend going to Heartland Toyota in Bremerton!
Heartland Toyota provided an exceptional customer experience for me today. They were fast and responsive. Ashlie was a wonderful service advisor to work with. Thank you!
So I screwed up on the date to bring my car in for service (I was one week early). Thankfully Ashlie Stark was the service rep who helped me. She totally got me in and out in an hour even though I was not scheduled. Great attitude, totally helpful and made the whole thing fun! Highly recommend the deanship and Ashlie!!!
Patrick from the service department was wonderful to work with when I brought my RAV4 in for its regularly scheduled maintenance.
Rabar was exceptionally helpful. He helped us find just what we were looking for. There was no hassle about the price, and we were in and out quickly!
Dustin the service representative was very friendly, knowledgeable and explained services and charges to me. No surprise charges. They gave voucher for a free drink at the snack bar while waiting.
Heartland Toyota is a very professionally run dealership. The service department is particularly good. The service department representative, whose name, is Chet is knowledgeable, a professional, curiosity, and friendly. Chet is a rep that is truly concerned about the satisfaction of the customer.
The service was just on point. Right on time and the customer service was great.
I have been taking my car here for years. Always professional, always taken great care of
Ashlie was friendly and answered all my questions. Pleasant experience and took good care of me.
Friendly Service and genuine care seems to be their trade mark. Work was done as promised and their timing was great. Thank you for what you do
Great staff and facility. Austin Newell is the best of the crew. The company does great in making us comfortable while providing expeditious service.
Olivia was very nice helping me with the service of my vehicle. She explained everything and kept me up to date on the progress.
They are all helpful and acknowledge you very quickly after arriving for your scheduled appointment
Took my Tacoma in for a 30k service. As I was looking around wondering where to go .. Ashlie waved at me from her desk and said she could help me. She took my information, said she thought it would take a couple of hours and that she'd text me when my truck was finished. She texted me and when I went in to pick it up, she waved me to her desk again (around the short line) and got me out of there. I really appreciate her efforts.
Very courteous found what I wanted but 2 other cars previously from them Thank you
Good customer service. Olivia was able to update me for the next appointment for my car.
Communication excellent. Staff respectful and friendly! The made me feel well taken care with car service I recently had done. Matt is top notch!